About this property

Offering a restaurant and a fitness center, BEST WESTERN PLUS Carlton Plaza Hotel is located in Victoria. Free Wi-Fi access is available. Cedar Hill Golf Course is 3.1 mi away. A TV and a desk are featured in each guest room at Carlton Plaza Hotel. Tea and coffee-making facilities and a mini-refrigerator are provided. Ironing facilities are included. At BEST WESTERN PLUS Carlton Plaza Hotel you will find a business center, on-site shops and concierge services. Butchart Gardens is 25 minutes’ drive from this hotel. Dragonfly Hill Winery and Vineyard is 11 mi away.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Best Western Plus
Hotel chain/brand
Best Western Plus

Property highlights

    • Located in the heart of Victoria, this hotel has an excellent location score of 9.0

    • Private parking available


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 full beds
1 sofa bed
and
2 queen beds
1 king bed
1 king bed
and
1 sofa bed
2 full beds
and
1 sofa bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Lynda
    United States United States
    Staff was very attentive. Texted us to check in which was nice. Brought fresh towels immediately when asked. Hotel was clean and comfortable. Loved the coffee machine on the first floor.
  • Ashwin
    Canada Canada
    Staff were very helpful and friendly. All the facilities were in good order and they had a complimentary coffee machine in the lobby area. Hotel location is excellent in terms of walk ability within the downtown and the main bus stops
  • Littleki905
    Canada Canada
    Great Location and Perfect Room size for our group
  • Mehari
    United States United States
    I really like how clean it is, even more than I thought, thank you for the stuff .
  • Tina
    United States United States
    Checking people we're very friendly and we appreciate it the free coffee
  • Regina
    United States United States
    Great staff, nice and clean with attention to detail, easy walk from the black ball ferry.
  • Ju
    Canada Canada
    Convenient location. Room is larger than expected.
  • Lioyar
    Israel Israel
    Great location, spacious comfortable room, affordable valet parking
  • A
    Canada Canada
    We had a great stay. First of all - EXCELLENT location. Then the staff were great, the room was good and had everything we needed. Nice perk with the lobby coffee machine. And the gym was meh, but at least it was available.
  • Fiona
    Canada Canada
    The staff were so friendly, especially Silvia and Naj. They went out of their way to make sure we had all we needed and greeted us with a smile. It was close to downtown and everywhere we wanted to be. Beds were super comfortable and the room was...

Hotel area info

Restaurants

1 Restaurant On Site
  • The Ruby on Johnson
    • Cuisine
      American • Tex-Mex • Local
    • Open for
      Breakfast • Brunch • Lunch
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

House rules

BEST WESTERN PLUS Carlton Plaza Hotel takes special requests – add in the next step!
Check-in
From 4:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of CAD 200 is required on arrival. That's about $143. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
CAD 30 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
CAD 30 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 19
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBDiscoverCarte Blanche Cash is not accepted

The fine print

Must-know information for guests at this property

Please note, the property's parking lot cannot accommodate vehicles over 6.2 ft (6' 6"). The property offers valet parking at a cost of CAD 20 October through April and CAD 30 per night May through September. Electric vehicle charging station is available at the property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

A damage deposit of CAD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about BEST WESTERN PLUS Carlton Plaza Hotel