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Newest reviews for Best Western Falstaff Hotel

  • Robin
      United Kingdom
    September 1, 2014

    good food

    8.3

  • Ken
      United Kingdom
    September 1, 2014

    Good location with a short walk to the town centre.

    Hotel is run down. Room was tired, and noise from adjoining rooms and corridors was intrusive. I booked for dinner, but was told to "come back an hour later" as they were very busy (there were four people in the restaurant) so I ate elsewhere. It was not welcoming in any sense. I was glad to leave.

    3.8

  • Keith
      New Zealand
    August 31, 2014

    Reasonably priced. A nice seating area in the lobby. Friendly staff.

    Unfortunately a lot of the staff were not proficient English speakers and messages sometimes got mixed especially if your meal request was slightly different from the menu. An unusual setup with a lot of little stairs and no access for people with even minor walking disabilities.

    6.5

  • Michael
      United Kingdom
    August 28, 2014

    The food The location

    Staff confusion Noisy staff 6.00 am onwards outside bedroom window (last night of stay)

    6.3

  • Kevin
      United Kingdom
    August 28, 2014

    staff & food, car parking.

    the general condition of the hotel badly needs up date

    5.8

  • Mark
      United Kingdom
    August 26, 2014

    WiFi good Biscuits with room tea making facilities Wall TV good size

    Noisy floorboards. Cramped room. Weak shower Old furniture Standard 4' 6'' bed Not that warm

    5.4

  • Irene
      United Kingdom
    August 26, 2014

    The food was very good, particularly the fruit salad at breakfast

    My valance had blood stains on and I had to ask for it to be changed. The lights didn't work in the evening although the bathroom lights worked the following morning.

    5.4

  • Diane
      United Kingdom
    August 24, 2014

    The meal deal offered to the national bowls championships guests was brilliant. The food was amazing and the staff were fantastic too.

    10

  • Anonymous
      United Kingdom
    August 24, 2014

    Good location good choice for breakfast rooms well serviced plenty of parking

    8.3

  • Mary
      United Kingdom
    August 23, 2014

    Was eventually given an accessible room Breakfast was good Staff were helpful

    stairs and fire doors

    6.3

  • Stewart
      United Kingdom
    August 21, 2014

    Good location and evening meal very good. Breakfast good when cooked to order.

    Cooked breakfast items were cold & not very appealing on one day.

    7.5

  • Martyn
      United Kingdom
    August 21, 2014

    Location and distance from Victoria park.

    Very small room.

    7.1

  • Colin
      United Kingdom
    August 21, 2014

    Staff Clean Food

    pillows in room old

    7.1

  • Mary
      United Kingdom
    August 17, 2014

    We loved the location, easy to walk to town. We had 3 rooms in different parts of hotel, lots of stairs but not a problem as long as you have reasonable mobility, I have a stick and not an issue. Lovely breakfast and we had a deal on dinner so price was good and food very tasty, otherwise would have been a bit expensive. Staff who had good understanding of English were excellent.

    Too many staff in restaurant did not understand what we were saying well enough but others did sort out issues.

    9.2

  • Donald
      United Kingdom
    August 16, 2014

    Location and car park. Nice friendly staff

    All good

    9.6

  • Sandra
      United Kingdom
    August 12, 2014

    Stayed for two nights for Bowls Championships. Rooms were all that we required. Comfortable and clean.

    Could have been a bit more organised at breakfast.

    7.9

  • Anonymous
      United Kingdom
    August 12, 2014

    Breakfast quite good. Staff courteous.

    No outlook from window. Evening meal not a lot of choice and pricey

    7.1

  • Julie
      United Kingdom
    August 9, 2014

    Value for money clean and welcoming

    7.9

  • Donna
      United Kingdom
    August 6, 2014

    very good staff,especially the staff at breakfast.very polite and helpful

    9.2

  • Karen
      United Kingdom
    August 5, 2014

    The Location. The staff were friendly and attentive.

    The décor in our room appeared tired and dated. We had an evening meal which stated to be A la Carte, rather disappointed to be served tinned mushrooms and microwave mash!

    5.8

  • William
      United Kingdom
    August 5, 2014

    Friendly staff and good value food.

    Thin walls to the rooms. People could be heared clearly talking in the next room.

    8

  • Paul
      United Kingdom
    August 3, 2014

    Location was excellent for walking for a night on the town. More than adequate breakfast.

    Nothing.

    8.8

  • Audrey
      Australia
    August 1, 2014

    Lack of professionalism from staff, and huge language difficulties. A most disappointing experience.

    5.4

  • Adam
      United Kingdom
    July 29, 2014

    The friendly staff

    U didn't really did like anything

    8.3

  • Dorothy
      United Kingdom
    July 28, 2014

    The area. Nice trees around. Not too far from a bus, amd a good walk to town.

    Nothing I did mot like with it. But I was told in the heat of that week, not all the windows opened. And they do need to,in this heat.

    10

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