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This was our 5th time to travel to Banff for vacation over the past 25 years. We have stayed at the Banff Springs Hotel a couple of times and the Rimrock once. We decided that we wanted to stay closer to downtown this trip. I found this hotel on Booking.com with great reviews and was somewhat hesitant but I booked it and boy was I extremely pleased that I did. The hotel was very nice and we absolutely loved the location and the convenience of being able to walk to the shops and the restaurants. We would DEFINITELY stay here again!!

Great location in Banff; minutes walk from the tourists downtown with some of the neighborhood quietness. Was a great hotel base for a weeks worth of day hikes. - Gas station across the street - Great breakfast. Often filled up my thermos before hikes with their 24h coffee machine. - Parking was easy - Suites were spacious for 4 friends

Very good hotel and the shuttle for Sunshine and Lake Louise stops just in front of it, so no need to walk some distance with your skis in the morning to catch a bus. Very friendly staff and the bed is very comfortable, which is a plus after a day of ski! Location is great, you can walk to all restaurants. I recommend it!

The Customer Service was Amazing. I called ahead because I was running late and the girl "Renee" was very professional and courteous and explained all the procedures to check-in and then check out. The location was just Superb, you can just walk to downtown Banff to get to all the shops, hotels and food joints.

The room was recently renovated, so bed, sheets, bathroom, towels etc were super clean and new. Bed was SUPER comfy, I loved the sheets, mattress and pillows. Bathroom also quite clean and very nice. The hotel is on Banff Avenue, a short walk from downtown core. Lots of restaurant options.

Since COVID hit, my 91 year old Dad (who recently moved in with me) has not been able to access the gym or restaurants. At the Banff Springs Hotel he was able to walk around the castle, enjoy great meals, and I was able to take my dog for short hikes along the Bow River and Spray River.

The rooms very updated and very clean, they had the Boutique Hotel feeling. Staff was very friendly. The lady at the General store was very helpful in helping us plan our excursion to Lake Louise (hint: take public transit - it is super easy and cheap).

The staff were friendly and helpful. The parking was typical for Banff Hotels. The parking is underground and there was lots of spare for parking. This hotel is on the main strip so within walking distance of the downtown amenities.

I love that fact the hotel was in downtown Banff and underground parking. My partner and I walked around town and hop on the bus to sight see. Great time and saved money on gas while we parked out car underground.

Great location! This hotel is just a few steps away from Banff Avenue, but with the new plaza going in behind hotel makes it even better for strolling along. Rooms are beautiful. Definitely stay here again.

Handy B&B, short walk from town across a lovely footbridge. Short walk up to Banff Springs hotel. I had bedroom, separate bathroom. Kitchen/lounge room shared with one other guest.

Very close to downtown. I visit Banff 4-6 times a year. Best price on the date we stayed but given a choice, I would pay a little more next time for one of my favorite hotels.

Very close to Banff downtown. The hotel was very clean and our room was fantastic we loved it. Staff were friendly and very accommodating. Breakfast is very good.

Very comfortable mid-range hotel with an excellent breakfast offering, just on the edge of Banff's downtown core. I'd gladly stay here again.

Hotel was 1 block away from downtown Banff. Amazing location. Swimming pool was very clean.

The hotel was located close to downtown Banff, but far enough so it’s peaceful

Staff at reception were so friendly! Upgraded us for one night! Hot tub is a dream... was so nice we decided to stay another night!

Close to the city center. Everything in place for a successful vacation.

The position, the staff, the loft room we were upgraded to, the overall cleanliness was brilliant. Everything was perfect.

Smells nice inside the rooms, I liked the bathroom as is so clean and hygienic, kitchen is clean and spacious, the room and bed is comfortable, it smells fresh.The staff are very friendly and professional. The place is superb, the view and location I liked so much, so peaceful to stay here.