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The safe, gated parking at an affordable price was excellent.

Availability of lactose free product.

Great location on a hill overlooking the city. The beds are comfortable, the rooms spacious, and breakfast wonderful.

Good location and services, nice restorant and menu

the staff were very friendly and helpful. On the morning we had an early tour, they put breakfast out for us early. We really appreciated that! The location is excellent and well known by taxis and tour operators

Very welcoming. The rooms on the city side have excellent showers, but not so good on the bay side.

I arrived after midnight and check in was no problem. After I asked twice about a chirping fire alarm in the hallway, staff fixed it. A fan in room helped block noise from club next door.

The breakfast was very good with a lot of selections. Room was big, had comfortable bed and bathroom. Internet was fast.

We only stayed for a single night, after our filght arrived from Brazil and we were actually heading to Puerto Varas. The hotel is old (from 1958!) but very well maintained, with all areas looking as new, and with a very nice lobby. Very good breakfast and excellently well located, adjacent to the Plaza de Arms and the restaurant Fuente de Alí, very close to the big shopping mall Paseo Costanera and in front of the costanera of the city along the Pacific Ocean. When we arrived we were given complimentary drinks, which was a nice surprise. It’s also worth mentioning that the staff were very kind with my daughter and her husband, who arrived very early in the hotel in the other day, just to meet us, and were given access to the hotel premises.

Fantastic view over the port and the lively waterfront. Double glazed windows that actually opened up were a treat. Breakfast probably not worth the price. Our superior seaview room had a kitchenette with fridge and microwave. Room service salmon was excellent and enough for two. Extremely helpful staff. Grocery store three blocks away. Our second time here- garage convenient for putting together and parking our tandem bike.

Breakfast, view, room, bed, bathroom

Location love it .. next to the bus terminal To go puerto baras and other places Walking distance to Angelomo best place to eat seafood .. breakfast at hotel was yummy

The hotel is in a quieter part of Puerto Varas and with great view of the lake. If you want to walk to the busier downtown area there is a walkway along the cost that takes you there with great views. Coming back there is a bit of climbing. Great breakfast with good service. Ours was a large room with good lake views.

The hotel view on the lake is amazing, the staff very helpful. I enjoyed the lobby, very cosy with the fire. The gym was also good! The best hotel in Puerto Varas!

Very well located in Puerto Varas; great breakfast and laundry service a very competitive price. Paola did a great job during our stay. They have a small parking spot and it was very useful.

I had good time there,both of stuff at reception ,they are nice and friendly, The room was big and clean Breakfast was good In total ,your stay would be good at this hotel

Me encantó su localización y la comodidad de sus instalaciones

The staff was friendly and helpful. The breakfast at the top of the hotel is amazing and the 1 person bedroom was spacious.The hotel offers a parking space when possible.

Staff were amazing Great comfortable place Loved the setting and the feel of the place Suite room was quiet and amazing and comfortable The receptionist is a star.

Great location, availability and the price wasn’t too high.

Really enjoyed our stay in Puerto Varas at Casa Ellies. It's a historic building made into hotel, nicely decorated with artifacts of the buildings past. We appreciated the facilities, private parking and a surprisingly great breakfast. Moreover, the hospitality of Pablo added much to our enjoyment of the stay. Thanks for having us! Will definitely recommend.

Very friendly and helpful staff. Great location. Breakfast was a great touch. Comfortable and accommodating. Would definitely recommend