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Very clean, well located. Team is very polite. Try to help all the times

Loved the cleanliness of the property, and the professionalism of the staff

Excellent service, special thanks to Manager Wang

Julie made all the difference for us, she received us cordially, helped with check in, gave us information on all activities, spoke English. You need few Julies to make this hotel the best.

We spent three days of our vacation at the Fairmont Hotel in Sanya, and it was a fantastic experience in terms of both the facilities and the service! We were impressed by the elegant Chinese-style furnishings and the beautiful waterway. The service provided by Nicole Hu was exceptionally warm and attentive—she arranged a wonderful room with welcome fruits, assisted us with trip planning and activities, and kindly granted us a late checkout. I would highly recommend this experience to others in the future!😊

Hainan Sangem Moon Hotel is hands-down the best family hotel we have ever experienced. Our room was absolutely magical; the themed decor felt like stepping straight into Alice in Wonderland, and we were captivated from the moment we arrived. The amenities are world-class and designed to keep a child entertained for days. The play area is massive, featuring everything from trampolines and ball pits to complex mazes. We also loved the variety of pools: the glass-bottom infinity pool is spectacular, and having a dedicated kids' pool & mini waterpark made swim time so easy. To top it all off, the dining was superb. Both the buffet breakfast and dinner were incredibly diverse, offering everything you could possibly want and more. If you are traveling with your little one, this is an absolute must-stay!

Breakfast was good. We took the private pool room which was nice. Good value place to stay. The stretch of beach nearby is nice.