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Check out was easy and staff was friendly.

Nice decent room with an excellent breakfast. Just throwaway distance from wernigerode.. nice location.

The very friendly staff, the quiet location and the nice half-timbered building added to the atmosphere. The shower was outstanding and parking could be done close to the building. Oh, and many breakfast options.

Nice and clean room. The room has a large radiator for a good heating, which was needed as it was fairly cold outside when I was staying. Comes with a very good breakfast.

Very clean, decent sized room, not noisy, close to train station and grocery store.

The lobby and rooms were very clean. The restaurant offers a nice and varied selection for breakfast and dinner. There is also a bar attached to the lobby that is very popular at night. The staff was very nice - I was traveling for work and they called taxis for us in the morning, and when I realized I forgot to ask for an invoice several days later, the staff scanned the invoice and emailed me immediately after I called them for help. Really appreciate that!

The room was great, very comfortable, newly renovated. The staff is very friendly and professional

Friendly staff in great central location on market square. Superb breakfast and service. Excellent dinner service.

I'm giving this location 10 stars because I feel like Europeans would find it so - it's a cultural thing as an American to expect different levels of comfort. However, I found our room to be rather cramped and the last room on the top floor, the furthest away from the lobby in what might have originally been the attic - the windows were dormered. The beds were spartan in that sleeping on them was like sleeping on stone. My hips began aching by the third day. The pillows were meager, half size. I had to ask twice before they brought us some extras but in the hotel's defense, my German is deplorable, so it's quite possible I couldn't make myself understood. The bathroom was pretty much the same as any hotel in the US, very small - the bathtub and shower felt like bathing in a coffin. I feel like many of these complaints wouldn't bother most Europeans: they're tougher than Americans are at this point. So I didn't really dock the hotel any points on my ratings for the uncomfortable aspects of the rooms. The breakfast was amazing, and my son and I really enjoyed it every morning. The hotel was perfectly located. We're not Christmas people, so when we booked we had thought the location would be rather empty but to our surprise it was Christmas Market and teeming with people. The parking situation was overly complicated and rather expensive in my mind (16 euros per day) but once again, American coming into a situation with expectations that are probably culturally inappropriate. The bar was nice and relatively affordable and Andreas the bartender was a highlight.

Very clean and spacious room. Dog friendly.

Breakfast had great variety and fresh food, delicious rolls and bread and a friendly server with lots of hot coffee.

Exceptional, stylish hotel both inside and out and in terms of service level! Private car parking.

Our room was nice and spatious. The room looked better than we expected. The sauna area is a great place to relax after a day of activities. Breakfast was good with lots of options.

Located right at town entrance. Short walk from train station. Near Hartz Mountain Steam train. Excellent restaurant serving breakfast, lunch, and dinner. Friendly staff.

The room was darling. Loved the towel heater. Breakfast was nice. A very good value. Loved that they watched my luggage for me while I enjoyed the train ride.

The location and there is lots of space in the apartment

The location was very good—quiet and peaceful. The house interior, room, bed, and lighting were all amazing, and the exterior was beautiful as well. I visited during the last week of December and really enjoyed my stay. It’s a little far from Wernigerode HBF; I walked from the station to Mühlental. From the backside of the hotel, you can also trek towards Wernigerode Castle, which is very beautiful. The area outside Mühlental offers scenic views. The breakfast was also amazing. Overall, Wernigerode is a lovely small town. I loved it, and I will definitely stay at the same hotel again.