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Everything was beyond my expectations. Love the ambience. Staffs ALL was so helpful and friendly. Like nothing I experienced at other hotels

Great location, love the view from rooftop pool.

I had a wonderful stay at Grand Mercure Malang! The staff were incredibly friendly and the service was truly excellent—everyone made us feel very welcome. The facilities and atmosphere were top-notch. My only small suggestion for improvement would be to work on the towel softness and ensure they have that fresh, clean scent. Overall, a fantastic experience and I would definitely recommend staying here.

Super comfy bed. Staff were always smiling and friendly. Made a friend there too. Very relaxed vibe. There was no issues with me not being muslim and there were no dirty looks. I felt like I was among friends and family. Classic Indonesian hospitality.

Ayin finally confirmed my request for twin bed and king to be close each others and she arranged a connecting room, as I booked a month earlier, at beginning she explained it is based on available upon arrival, however I gave her overview, how can guest enjoy an Accor experience prior to their stay,if you are unable to fulfill guest request ahead. Reservation should aware to secure earlier when booking received and front office will make sure their arrival request and room allocation check list 7-3-1 days before. I am traveling since 10 June with my family from Jogja, Dieng, Solo, Semarang and Malang, before heading back home to Bali and ensure we enjoy the last trip ended at Ibis Malang. We got clean room, comfy bed and good view 10th floor. Well done!

The staff were exceptionably friendly to us and made sure our stay was welcoming and that we had everything we needed. A special thanks to Mr. Jaya, Sherly, Lisa, Aliyah, Jaya BB, Ryan HK, Nazar, Dede, bunga, Abil, Inez, Mia for giving us a cake and making us feel like home.

Recommended hotel Kids friendly Family hotel

The Villa was a perfect fit for Family stay. While It's ideal for 4 adult. It could still comfort for 6 people. The Microwave and electric stove was a huge plus point esp if you have toddlers or infant with you. It's a great for value since you live in a villa setting with the hotel facilities.

The room is super comfortable

Everything, good service from the staffs.

Very good breakfast, helpful staff. Good value for money.

Very beautiful and elegant hotel

It was easy to reach, very clean, and the crew was super friendly. The proximity to the train station and good restaurants is perfect.

Good location, breakfast time and good quality of service

Awesome hotel of a high standard. Small, but convenient and well-thought-out room with a beautiful view, central location (we walked from the railway station - no need to take a taxi) and absolutely amazing breakfast with rich variety of freshly prepared dishes to choose from. Breakfast started at 06.00 (which was very convenient as we needed to leave early) and was served on the top floor with nice city views. Overall great value for money.

Located in the center of the city of malang. Easy to go anywhere

All staffs are helpful and service minded!!!