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I have traveled through this airport before and liked it, but right now it's a mess. There is construction with no signage telling you how to get around it to where you need to go. They are short on baggage handlers and my plane was delayed twice. There is good access to public transportation into the city.

Facilities were good and the staff were friendly and helpful. We were very disappointed that the hotel had little in the way of vegan food on offer though. The member of staff we spoke to for 'room service' was very helpful, he communicated with the chef and arranged a dish of sushi rice with vegetables, quite a basic dish but it was very tasty. In this day and age we did expect a range of vegan food on the menu though.

Convenience is the main reason when choosing this location. Prices are steep, but when you take in consideration all the other small things you're missing with cheaper locations, suddenly doesn't seem that outrageous anymore. There was a slightly awkward moment, while dinning there. We chose the open buffet. At the end of our meal, we were asked how many passes we have done to the serving tables. We felt kind of uneasy since we haven't overindulged or did behave inappropriately in any way. We simply had dinner and invited our granddaughter, who studies in Amsterdam, to join us that night. We haven't questioned the price of the fare, which is not visibly posted the reason being, on my opinion, that is quite steep. And we haven't even asked why items served on the morning buffet were also on the serving tables at night. If I wanted to be mean, I would say it's like ALL DAY BREAKFAST in the USA. The only difference comes with the price.

The airport is a nightmare. A "peak day" on the Schiphol Airport app can mean anything between a 5 minute and 4 hour queue to get through security - you just won't know until you arrive. My departure from Schiphol in the first week of September was a "peak day". My airline told me to arrive no more than 3 hours before departure time. Fortunately I ignored this advice and arrived 3.5 hours before my departure time, and I barely made it onto the plane. Five weeks later, another "peak day", I arrived 4 hours before my departure time just to be sure. Ten minutes later, I was through security and passport control with a lot of time to kill once airside.

Schipol is a mess. I have never been so embarrassed to be Dutch. There was very poor organization, signage, assistance. We revived different information and directions for different staff that ended up complicating and extending our transitioning from check-in to passport control to security and finally to the gate. I am planning on a trip to Europe again next year and am trying to find a way to avoid Schipol and KLM.

We only stayed 1 night. It was convenient to the airport with a shuttle. The rooms were clean and the staff at the bar/restaurant were friendly. Front desk staff were not friendly (this was at check in before we know about out problems) Air conditioning never cooled. Twice our keys would not work and we would need to return to the desk for re-keys. We waited nearly 30 minutes to pay for our dinner due to computer problems. We finally asked to have it placed on our room bill. Our burger that was ordered as medium was cold and raw. At that point we were tired and just wanted to leave. So happy we only booked 1 night. After traveling for 34 days, this was the only place we had complaints about.