Hotels in Rwanda

The ambience of the place. Good food and very nice staff.

Amazing location. Great staff & service. The boat ride on the lake is top!

I recently had the pleasure of staying at Umutuzo Lodge, and I can confidently say it was an exceptional experience from start to finish. The lodge is nestled in a breathtaking location, offering stunning scenery that made every moment feel like a retreat into nature's beauty. The room was nothing short of amazing. It was impeccably clean, thoughtfully decorated, and incredibly comfortable. The attention to detail in the room's design made it a perfect blend of luxury and coziness. What truly set this stay apart was the exceptional staff. Every member of the team went above and beyond to ensure the stay was perfect. Their warmth, professionalism, and willingness to assist with any request made a significant difference and added a personal touch that I greatly appreciated. From the stunning scenery and beautifully appointed rooms to the outstanding service provided by the staff, everything exceeded my expectations. I highly recommend the lodge to anyone seeking a memorable and relaxing getaway.

It was very clean and comfortable

The place itself was beautiful, clean, and cozy. However, the real gem was the host, Isabel, who was very helpful and friendly. The food at the restaurant was excellent.

Everything about this place was excellent. We stayed for one night but arrived quite early so had 2 lunches, dinner and breakfast around a planned trip to see Golden Monkeys in the National Park. The bungalow style accommodation was wonderful - huge, very private and set in its own garden and with a powerful shower. Staff set up a fire and hot water bottles during dinner service to ward off cold winter nights - we felt very pampered! Food and service uniformly excellent, from cheerful front desk staff to attentive waiter and bar staff, and a personal welcome from the hotel manager. It was lovely to be looked after so well. The grounds were very nice and we took a short walk out of the lodge which was also interesting and nice.

After a short boat trip we were welcomed by the staff that carried our luggage up the hill, halfway we were met with welcome drinks. The rooms are small houses that have an amazing view over the lake and the mountains. The place feels very modern and the staff is amazing! They took care of our every need. Before and after each meal you get a refreshing hot towel. The next best thing after the view is the food. They have a great chef! It's about a 45 minute drive to the Vulcano National Park, so ideal if you want to go Gorilla tracking or hiking. If you are self-driving, you have to park your car at the secure pier north of the hotel (it's called "Boating Pier" on Google maps).

The overall ambiance & location

We drove to Ruhondo from Kigali for a weekend in mid-May. We took a wrong turn on the way, and our hosts at the retreat were so helpful directing us in. That level of superb hospitality continued throughout our entire visit. It’s a short boat ride to the island, but the retreat feels like a faraway paradise. You are immersed in the natural beauty of the island, surrounded by lush vegetation and peaceful blue waters. We loved exploring the island and taking a boat tour of the lake. I received an excellent massage in a lovely outdoor setting by the water. My favorite activity was relaxing on the terrace, snacking on warm peanuts and enjoying magnificent views of volcanic peaks in the distance. This is the perfect place to take morning coffee, read a book, or chat with other guests and our lovely hosts. We thoroughly enjoyed our meals, and our cabin was clean and comfortable. We slept deeply at night. Our only regret was not staying a few extra dayss!

The hotel was simply perfect. Extremely conveniently located near the Kigali Conference Center (just a 20-30 minute walk). I had a room on the second floor and the hotel was very quiet and clean. I felt very safe and welcomed by the friendly hotel staff. They even gave a complimentary jar of honey at check-out!

The location is great. The staff is very helpful & polite; they would go extra miles to assist you. Even the owner created a personal touch she arranged for us outdoor bonfire under the stars & forest surrounding that all of us throughly enjoyed. Also we had good breakfast in open area of the restaurant while enjoying the nature too.