5-Star Hotels in Lusaka

Nothing. There has been a series of egregious incidents during my recent stay at your property, which collectively amount to severe misconduct, harassment, invasion of privacy, and gross negligence Destruction of Personal Property Despite clear care instructions, your staff irreparably damaged my personal property – specifically Gucci dresses valued at approximately USD 15,000 – by failing to follow the cleaning directions and garment care tags. Invasion of Privacy and Harassment Following my complaint about the damaged dresses, 4 service staff members (3 of them male) entered my room without consent and demanded that I count my personal undergarments in their presence. This was an appalling invasion of privacy, in direct violation of the dignity, safety, and respect owed to a paying guest. This is just one example of repeated behavior. Public Humiliation and Misrepresentation I was verbally disrespected in the hotel lobby, where staff a day before confirmed “booked my stay,” and, upon my return from a day-long trip, the Assistant Manager – falsely representing himself as the GM – said I do not pay my bills,refused to connect me to the GM, shouted at me in front of guests, and engaged in conduct witnessed by an independent legal advisor present in the lobby Chemical Exposure and Inadequate Remediation Prior to this, staff sprayed chemicals on the floor that permeated my room, creating an unsafe environment. The proposed “solution” was to spray perfume over the affected area – an unacceptable and unsafe practice. Breach of Confidentiality and Business Interference Instead of addressing my concerns professionally, staff unlawfully interfered in my private business dealings by demanding the phone number of a potential partner (a complete stranger) and disclosing details of my stay. This interference directly caused the cancellation of a pending business partnership, resulting in measurable financial and reputational damage.

Location is perfect and the food was amazing . Loved it .

Room size and TV

I liked the traditional Food and the Gym. I also liked the Taxi's which are available just outside the hotel premises. The Gym has adequate equipment. and there is an an aerobic studio The check in was fast and efficient they were ready for us.

It’s my favourite place