About this property

Reliable info:
Guests say the description and photos for this property are very accurate.

Located in Townsville's trendy downtown Palmer Street, Grand Hotel Townsville offers self-contained accommodations with a private balcony. Guests enjoy an outdoor pool, a fitness center and a spa pool. Grand Hotel Townsville is 5 minutes' walk from both The Strand beachfront precinct and Townsville Marina. The Magnetic Island Ferry Terminal is within a 10-minute walk. There is a bus stop directly across the road from the hotel. All accommodations features a work-desk, a mini-bar and a flat-screen TV. Each has a private bathroom with a shower, hairdryer and free toiletries. The tour desk can provide information on local leisure options and activities and take bookings of reef tours. For longer excursions you can rent a car. There are local restaurants 1 minute walk away that can have your meal costs added to your accommodations bill. Grand Hotel and Apartments Townsville won the Gold Award for Standard Accommodations at the 2017 State Tourism Awards.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top Location: Highly rated by recent guests (9.3)

    • Private Parking Available On Site

    • Loyal Customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
1 king bed
Bedroom 1
1 king bed
Bedroom 2
1 king bed
Living room
1 sofa bed
Bedroom
1 king bed
Living room
1 sofa bed
1 king bed
Bedroom
1 king bed
Living room
1 sofa bed
Bedroom
1 queen bed
Living room
1 sofa bed
1 queen bed
1 king bed
Bedroom
1 king bed
Living room
1 sofa bed
Bedroom 1
1 king bed
Bedroom 2
1 king bed
Living room
1 sofa bed
1 king bed
Bedroom
1 king bed
Living room
1 sofa bed
1 king bed
Bedroom
1 king bed
Living room
1 sofa bed
Bedroom
1 queen bed
Living room
1 sofa bed
Bedroom
1 queen bed
Living room
1 sofa bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Siobhan
    Australia Australia
    Very spacious and bright apartment. Would be suitable for a long stay. Very comfy bed and great shower. Happy to have washing machine/dryer in apartment. Has all kitchen appliances and utensils you could need. Very quiet in apartment. Tv in...
  • Elise
    Australia Australia
    Bed and pillows were extremely comfy and room was clean. Was very close to restaurants and town.
  • Matthew
    Australia Australia
    The staff were outstanding. I had a technical issue late within my room late in the evening, and a staff member attended to it immediately. Staff were excellent! Room was spotless. Air-con was fantastic.
  • Noel
    Australia Australia
    Very friendly staff at check in - I was given an upgrade and made feel special - the room was a corner room with a balcony and very neat and tidy. Chocies in the room, late check out was a bonus and just what I needed.
  • Andrew
    Australia Australia
    Friendly staff, location is very convenient, room was good
  • Amit
    Israel Israel
    The apartment was big, very clean, had a nice spacious balcony. If you have the pleasure of running into Aled, you're in luck - he was just the sweetest (staff in general were very sweet and welcoming) Reception had complementary bottled water...
  • Catherine
    Australia Australia
    The hotel is in a great location, near but not too close to a good shopping area and not too far from the ports. There is a wide choice of restaurants nearby and some grocery stores not too far away if you wanted to use the cooking facilities in...
  • Sarah
    Australia Australia
    Was a great location, would definitely stay again. Staff where amazing
  • Sunshine
    Australia Australia
    Located right on Palmer Street close to restaurants and bars
  • Lana
    United States United States
    The staff were wonderful. The room was clean and comfortable with good WiFi.

Host Info

Company review score: 9.4Based on 1,642 reviews from 1 property
1 managed property

Property info

Grand Hotel Townsville is a multi award winning property taking out the Best Deluxe Accommodation award at the North Queensland Tourism Awards and a TripAdvisor Hall of Fame Hotel. Its all about you when you stay at Grand Hotel Townsville - Service, Quality, Location

Language Spoken

English

Area info

Amenities of Grand Hotel and Apartments Townsville

Great facilities! Review score, 8.9

Most popular amenities

  • Outdoor swimming pool
  • Private Parking
  • Free Wifi
  • Family rooms
  • 24-hour front desk
  • Non-smoking rooms
  • Facilities for disabled guests
  • Fitness center

Parking
Private parking is available on site (reservation is needed) and costs AUD 15 per day.

  • Accessible parking

Internet
Wifi is available in the rooms and is free of charge.

Kitchen

  • High chair
  • Electric kettle
  • Refrigerator

Bedroom

  • Linens
  • Wardrobe or closet

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Living Area

  • Sitting area
  • Desk

Media & Technology

  • Flat-screen TV
  • Radio
  • TV

Room Amenities

  • Socket near the bed
  • Drying rack for clothing
  • Carpeted
  • Ironing facilities
  • Iron

Accessibility

  • Upper floors accessible by elevator

Outdoors

  • Outdoor furniture
  • Patio
  • Balcony

Outdoor swimming pool
Free!

  • Open all year
  • Shallow end
  • Fenced pool

Spa

  • Fitness
  • Beach chairs/Loungers
  • Fitness center

Food & Drink

  • Wine/Champagne
    Additional charge
  • Tea/Coffee maker

Activities

  • Temporary art galleries
  • Golf course (within 2 miles)

Services & Extras

  • Wake-up service

Front Desk Services

  • Invoice provided
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge

Miscellaneous

  • Air conditioning
  • Smoke-free property
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safe

Languages Spoken

  • English

House rules

Grand Hotel and Apartments Townsville takes special requests – add in the next step!
Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of AUD 100 is required. The property charges this 7 days before arrival. That's about $65. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction
The minimum age for check-in is 18
Cards accepted at this property
American ExpressVisaMastercardEftpos Cash is not accepted
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Pets
Pets are not allowed.

The fine print

Must-know information for guests at this property

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that there is a 1.5% charge when you pay with a credit card at the hotel’s reception desk.

Please note car parking is limited and is subject to availability.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

This property does not accommodate bachelor(ette) or similar parties.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

A damage deposit of AUD 100 is required. The property charges this days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Grand Hotel and Apartments Townsville