About this property

Located on 11 acres of lush tropical gardens, The Mercure Townsville is a resort-style hotel on the shores of The Lakes. It offers the largest free-form swimming pool in Townsville, a spa pool, a children’s pool and tennis courts. The property is 2.5 mi from central Townsville and 1.2 mi from Townsville Airport. The hotel's 162 Queenslander-style rooms are spacious, comfortable and offer a range of modern amenities. Each room features a TV and an private bathroom. Some rooms also offer a private balcony. All accommodations includes free onsite parking. Mercure Townsville is ideally located for visits to the Great Barrier Reef and Magnetic Island, with the the tour desk offering day trip bookings.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

    • Top Location: Highly rated by recent guests (8.6)

    • Breakfast Info

    • Buffet

    • Free private parking available at the hotel

    • Loyal Customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
1 king bed
1 queen bed
1 twin bed
and
1 queen bed
1 king bed
2 twin beds
and
1 queen bed
Bedroom 1
1 king bed
Bedroom 2
2 twin beds
2 queen beds
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Sustainability

This property has 1 third-party sustainability certification.
  • Ecotourism Australia Sustainable Tourism Certification
    Ecotourism Australia Sustainable Tourism Certification

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Janice
    Australia Australia
    Lovely pool. Friendly staff. Refurbished room clean and comfortable. Daily cleaning of room is great.
  • Kelly
    Australia Australia
    The location was excellent and handy to Castletown with lots of food outlets nearby. The lake nearby is beautiful too.
  • Tjc
    Australia Australia
    Lovely staff. Lovely dining. Comfy rooms. Gorgeous pool. Great price.
  • Sandra
    Australia Australia
    Very clean rooms (but very dated), the most delicious meals at the restaurant and all staff we met were lovely
  • Neil
    Australia Australia
    Breakfast options were exceptional. Fantastic breakfast.
  • Nicole
    Australia Australia
    Super helpful and friendly staff. Beautiful and central location, close to strand city and shopping, amazing food and beautiful pool.
  • Macdonald
    Australia Australia
    Beautiful property, beautiful friendly staff, breakfast was awesome, fantastic pool
  • Lizzy1953
    Australia Australia
    I liked arriving back from visiting my elderly sister and finding a very welcoming dining area. Very relaxing.
  • Daniel
    Australia Australia
    The pool and bar was exceptional. Good prices and excellent service.
  • Teena
    Australia Australia
    We were very happy with our stay, the gardens were amazing, the pool beautiful and all the staff were so helpful.

Hotel area info

Restaurants

1 Restaurant On Site
  • Celsius Restaurant
    • Cuisine
      Australian
    • Ambience
      Family-friendly • Modern

House rules

Mercure Townsville takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 16 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBEftposUnionPay credit card Cash is not accepted

The fine print

Must-know information for guests at this property

Please note, there is a 1.4% credit card surcharge when using a credit card.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Mercure Townsville