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About this property

Reliable info:
Guests say the description and photos for this property are very accurate.

Oaks Townsville Gateway Suites is located on the waterfront and conveniently close to the CBD fringe. Oaks Townsville Gateway Suites provides a fully-equipped gym along with spa. It also has a swimming pool with views over the river and city. Offering the very best in luxury and location, the property's spacious, modern and luxurious apartments with spectacular river or hinterland views are sure to impress. There are a range of restaurants within a 5-minute walk, including Outback Jacks Bar & Grill and Jame Corner. Ribs and Rumps offers charge back facilities. Dear Guest, Thank you for choosing to stay with us at Oaks Townsville Gateway Suites. Townsville City Council are currently performing roadworks which causes detour to the hotel lobby and car park. Kindly follow the detour towards McIlwraith St, turn left into Plume St, then left into Palmer St and Right into Dibbs Street. This temporary road closure is estimated till 26th July 2024. We apologize for any inconvenience.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Oaks Hotels & Resorts
Hotel chain/brand
Oaks Hotels & Resorts

Property highlights

    • Top Location: Highly rated by recent guests (9.4)

    • Free Private Parking Available On Site

    • Loyal Customers

    • There are more repeat guests here than most other properties.


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Availability

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Accommodation Type
Number of guests
 
1 king bed
1 king bed
Bedroom 1
2 twin beds
Bedroom 2
1 king bed
Bedroom 1
1 king bed
Bedroom 2
2 twin beds
1 king bed
1 king bed
Bedroom 1
1 queen bed
Bedroom 2
1 queen bed
Bedroom 3
1 queen bed
1 king bed
1 king bed
1 king bed
or
2 twin beds
1 king bed
or
2 twin beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

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Guests who stayed here loved

  • Ankur
    Australia Australia
    location was good .. room was river facing so even better. Beds were super comfy with 2 TVs one in bedroom and one in living room. It has washing machine, dryer, microwave, dishwasher .. e
  • Sarah
    Australia Australia
    this is a fantastic property conveniently located to restaurants cafes and bars. the room was comfortable for the two of us. the bed was amazing, the bathroom and room was clean and modern.
  • Matthew
    Australia Australia
    Staff were very helpful, and the parking is ideal.
  • Anne-marie
    Australia Australia
    Room was clean, bed was very comfortable. Facilities great. Good underground parking. Staff lovely.
  • Veronica
    Australia Australia
    Spacious room and very comfortable bed. Great location.
  • Belinda
    Australia Australia
    1 bedroom apartment, good size room with separate lounge room and kitchen facilities.
  • Kaitlin
    Australia Australia
    My husband and I always choose to stay at the Oaks when we travel to Townsville. The location is great and we are always met by the friendliest staff. Underground parking is a bonus for us as it allows us to feel safe and secure when leaving our...
  • Teresa
    Australia Australia
    Great view, big room, very spacious, comfortable bed
  • Josep
    Spain Spain
    Nice location, near the harbour and the city center. Very nice views also and a comfortable stay.
  • Helen
    Australia Australia
    We have stayed at the hotel many times. Are happy with the cleanliness of rooms and the courtesy of staff!

Host Info

Company review score: 8.8Based on 169,886 reviews from 70 properties
70 managed properties

Property info

Located on Townsville’s sought after Palmer Street amongst an array of popular dining establishments, Oaks Gateway on Palmer offers the perfect base from which to explore all this popular North Queensland town has to offer.

Language Spoken

English

Area info

Amenities of Oaks Townsville Gateway Suites

Great facilities! Review score, 8.6

Most popular amenities

  • Outdoor swimming pool
  • Free parking
  • Wifi in all areas
  • Family rooms
  • Non-smoking rooms
  • Fitness center

Parking
Free private parking is available on site (reservation is needed).

    Internet
    Wifi is available in all areas and charges apply.

    Kitchen

    • Electric kettle
    • Refrigerator

    Bedroom

    • Linens
    • Wardrobe or closet

    Bathroom

    • Toilet paper
    • Towels
    • Private bathroom
    • Toilet
    • Free toiletries
    • Hairdryer
    • Shower

    Media & Technology

    • Flat-screen TV
    • Cable channels
    • CD player
    • DVD player
    • Radio
    • Telephone
    • TV

    Room Amenities

    • Fan
    • Ironing facilities
    • Iron

    Outdoors

    • Balcony

    Outdoor swimming pool
    Free!

    • Open all year
    • All ages welcome

    Spa

    • Fitness center

    Food & Drink

    • Tea/Coffee maker

    Services & Extras

    • Wake-up service/Alarm clock

    Front Desk Services

    • Invoice provided
    • Baggage storage
    • Tour desk

    Cleaning Services

    • Dry cleaning
    • Laundry

    Miscellaneous

    • Air conditioning
    • Smoke-free property
    • Heating
    • Elevator
    • Family rooms
    • Non-smoking rooms

    Safety & security

    • Smoke alarms
    • Security alarm
    • Key access

    Languages Spoken

    • English

    House rules

    Oaks Townsville Gateway Suites takes special requests – add in the next step!
    Check-in
    From 2:00 PM to 9:30 PM
    Guests are required to show a photo ID and credit card at check-in.
    You need to let the property know what time you'll be arriving in advance.
    Check-out
    From 7:00 AM to 10:00 AM
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Refundable damage deposit
    A damage deposit of AUD 100 is required on arrival. That's about $64. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 3 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 2 years
    Extra bed upon request
    AUD 59 per child, per night
    Crib upon request
    AUD 20 per child, per night
    3+ years
    Extra bed upon request
    AUD 59 per person, per night

    Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

    The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

    All cribs and extra beds are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Groups
    When booking more than 4 rooms, different policies and additional fees may apply.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubEftposUnionPay credit cardCash
    Smoking
    Smoking is not allowed.
    Parties
    Parties/events are not allowed
    Pets
    Pets are not allowed.

    The fine print

    Must-know information for guests at this property

    When booking more than 4 rooms, different policies and additional supplements may apply.

    Please note that there is a 1.5% charge when you pay with a credit card.

    Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Oaks Townsville Gateway Suites of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    This property does not accommodate bachelor(ette) or similar parties.

    A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

    FAQs about Oaks Townsville Gateway Suites