Goma Serena Hotel
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About this property
Elegant Accommodations: Goma Serena Hotel in Goma offers a 5-star experience with spa facilities, a swimming pool with a view, sauna, fitness center, and free WiFi. Guests enjoy a garden, terrace, restaurant, bar, and free airport shuttle service. Comfortable Amenities: Rooms feature air-conditioning, balconies with lake or pool views, private bathrooms, bathrobes, and free toiletries. Additional amenities include a mini-bar, work desk, and flat-screen TV. Dining Options: The family-friendly restaurant serves brunch, lunch, and dinner with local specialties, warm dishes, fresh pastries, and a variety of beverages. Halal, vegetarian, vegan, gluten-free, and dairy-free options are available. Prime Location: Located 1.2 mi from Goma International Airport, the hotel offers scenic lake and pool views. Guests appreciate the attentive staff and excellent service support.
Couples in particular like the location – they rated it 8.7 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular amenities
- Pool – outdoor (kids)
- Airport shuttle
- Free Wifi
- Fitness center
- 2 restaurants
- Family rooms
- Free parking
- Tea/Coffee Maker in All Rooms
- Bar
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Guest reviews
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Guests who stayed here loved
- Salim
Rwanda“The hotel is nice, good location in goma. Spacious rooms and gyms spa was great also.” - Robert
United States“Room was comfortable. The shower was very good! I liked the brekfast. The omelet station was great!” - Luanda
Australia“most of the workers are very friendly and polite and so helpful” - Elie
Netherlands“As always this hotel is a jewel in Goma. Impeccable service and nice people” - Elie Netherlands“This a excellent place to be. The landscape and view to Kivu Lake was breathtaking.”
- Eric
Kenya“Meals were great, room cosy, facilities incredible.” - Jolie
Democratic Republic of the Congo“Breakfast, location, the big room and all facilities.” 
Maupe
Switzerland“Price-Value-Ratio was excellent. The Breakfast Buffet was exceptional (at least compared to what you usually get, in this part of the world). The room was very luxurious and spacious.”- Philippe Democratic Republic of the Congo“J'ai aimé l'accueil du personnel de l'hôtel. La vue du lac Kivu très impressionnante. Le petit déjeuner pratiquement complet.”
- Henri Democratic Republic of the Congo“Superbe emplacement avec très belle vue sur le lac. Petit déjeuné complet et copieux Personnel aimable et souriant Literie impécable Enregistrement facile et rapide”
Hotel area info
Restaurants
- Rumoka Restaurant
- Open forBreakfast • Brunch • Lunch • Dinner
- AmbienceFamily-friendly • Modern • Romantic
- Dietary optionsHalal • Vegetarian • Vegan • Gluten-free • Dairy-free
- Kahuzi-Biega Bar & Terrace
- Open forBrunch • Lunch • Dinner
- AmbienceFamily-friendly • Modern
- Dietary optionsHalal • Vegetarian • Vegan • Gluten-free
House rules
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.
All cribs and extra beds are subject to availability.
The fine print
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Goma Serena Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.
Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
