About this property

Reliable info:
Guests say the description and photos for this property are very accurate.

Prime Location: Ascott Raffles City Shenzhen in Shenzhen offers a convenient location with Shenzhen Bao'an International Airport 12 mi away. Nearby attractions include He Xiangning Art Museum (5.6 mi) and Happy Valley Theme Park (6.2 mi). Comfortable Accommodations: The apartment features air-conditioning, a private bathroom, and a fully equipped kitchen. Guests enjoy amenities such as bathrobes, a washing machine, and free WiFi. Exceptional Facilities: The property provides spa facilities, a sauna, and a fitness room. Additional services include a 24-hour front desk, housekeeping, and room service. Dining Experience: A restaurant serves Asian and international cuisines with a continental buffet breakfast. The on-site coffee machine and seating area enhance the dining experience.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Ascott
Hotel chain/brand
Ascott

Property highlights

    • Top Location: Highly rated by recent guests (9.4)

    • Breakfast Info

    • Continental, Buffet

    • Free Parking Available On Site

    • Loyal Customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
2 twin beds
1 king bed
Bedroom 1
1 king bed
Bedroom 2
1 queen bed
Bedroom 1
1 king bed
Bedroom 2
1 queen bed
Bedroom 1
1 king bed
Bedroom 2
1 queen bed
Bedroom 3
2 twin beds
1 king bed
Bedroom
1 king bed
Living room
1 sofa bed
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Sustainability

This property has 1 third-party sustainability certification.
  • GSTC Criteria
    GSTC Criteria
    Certified by: Bureau Veritas

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Goh
    Malaysia Malaysia
    everything about this property!! especially the location! the property link to many malls and metro station!
  • Lillian
    United States United States
    It was very clean , comfortable and well maintained, and aesthetically beautiful plus functional. Plenty of storage, well equipped kitchen and amenities. Connected to mall entrance was another highlight. The staff are very friendly, professional...
  • René
    France France
    Great location , new & well maintained hotel. Helpful staff , next to a mini mall with plenty of restaurants. Gym is ok. Great pool
  • Anne
    United States United States
    Like the location, breakfast and the in-room washing machine & dryer.
  • Thanh
    Vietnam Vietnam
    The staffs were very nice. The location is great but sightseeing is nothing. There is also a park nearby, shopping mall under your room so it is very convinient
  • Brenda
    China China
    The location is very good and easy to reach out to any destination when i stayed in Shenzhen especially in Nanshan district.
  • Dan
    Canada Canada
    Overall pretty good - it's a fully equipped apartment, with cups, plates, washing machine etc. Very good for long stays. Has a small golfing green on the roof. Good location, can walk to some great restaurants. Loved all the English-language TV...
  • Phyllis
    Hong Kong Hong Kong
    Great location, next to a mall with connections to the subway. Good value for the spacious and clean room.
  • Cindy
    Hong Kong Hong Kong
    The hotel is conveniently located above a mall, and the rooms are spacious.
  • Mel
    Singapore Singapore
    Our 2nd time staying in Ascott as rooms are big with comfy beds. Accommodation is located near to metro station and plenty of F&B options.

Area info

Restaurants

1 Restaurant On Site
  • 餐厅 #1
    • Cuisine
      Asian • International

Amenities of Ascott Raffles City Shenzhen

Great facilities! Review score, 9

Most popular amenities

  • Indoor swimming pool
  • Free Wifi
  • Non-smoking rooms
  • Free parking
  • Family rooms
  • Restaurant
  • Room service
  • 24-hour front desk

Parking
Free public parking is available on site (reservation is not possible).

    Internet
    Wifi is available in public areas and is free of charge.

    Kitchen

    • Cleaning products
    • Kitchenware
    • Kitchen
    • Washing machine
    • Refrigerator

    Bedroom

    • Linens
    • Alarm clock

    Bathroom

    • Toilet paper
    • Towels
    • Bathtub or shower
    • Private bathroom
    • Toilet
    • Free toiletries
    • Bathrobe
    • Hairdryer
    • Bathtub
    • Shower

    Living Area

    • Desk

    Media & Technology

    • Satellite channels
    • Telephone
    • TV

    Room Amenities

    • Clothes rack
    • Soundproof

    Indoor swimming pool
    Free!

    • Seasonal
    • Shallow end
    • Fenced pool

    Spa

    • Locker rooms
    • Fitness
    • Spa facilities
    • Sauna

    Food & Drink

    • Room service
    • Restaurant
    • Tea/Coffee maker

    Services & Extras

    • Wake-up service

    Front Desk Services

    • Invoice provided
    • 24-hour front desk

    Entertainment & Family Services

    • Babysitting/Child services
      Additional charge

    Cleaning Services

    • Daily housekeeping
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge

    Business Facilities

    • Business center

    Miscellaneous

    • Air conditioning
    • Smoke-free property
    • Elevator
    • Family rooms
    • Non-smoking rooms

    Languages Spoken

    • English
    • Chinese

    House rules

    Ascott Raffles City Shenzhen takes special requests – add in the next step!
    Check-in
    From 2:00 PM
    Guests are required to show a photo ID and credit card at check-in.
    You need to let the property know what time you'll be arriving in advance.
    Check-out
    Until 12:00 PM
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 6 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 2 years
    Crib upon request
    Free
    6+ years
    Extra bed upon request
    CNY 243.80 per person, per night

    Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

    The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

    All cribs and extra beds are subject to availability.

    No age restriction
    There's no age requirement for check-in
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubJCBDiscoverUnionPay debit cardUnionPay credit cardCash
    Smoking
    Smoking is not allowed.
    Parties
    Parties/events are not allowed
    Quiet hours
    Guests need be quiet between 10:00 PM and 8:00 AM.
    Pets
    Pets are not allowed.

    The fine print

    Must-know information for guests at this property

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Ascott Raffles City Shenzhen of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    This property does not accommodate bachelor(ette) or similar parties.

    Quiet hours are between 22:00:00 and 08:00:00.

    Guests under the age of 18 can only check in with a parent or official guardian.

    FAQs about Ascott Raffles City Shenzhen