About this property

Prime Location: Canopy by Hilton Hangzhou West Lake is located in Hangzhou city center, offering easy access to key attractions. Wushan Square lies 1.1 mi away, while Hangzhou Xiaoshan International Airport is 17 mi from the hotel. Comfortable Accommodations: Rooms feature air-conditioning, bathrobes, tea and coffee makers, and free toiletries. Additional amenities include balconies with lake views, work desks, and free WiFi. Dining Options: The modern restaurant serves European cuisine with brunch, lunch, dinner, high tea, and cocktails. Breakfast includes continental, buffet, à la carte, Italian, vegetarian, and Asian options. Leisure Facilities: Guests can enjoy a fitness center, sun terrace, hot tub, and free bicycles. The hotel also offers a bar, coffee shop, and free on-site parking. Nearby Attractions: Nearby points of interest include Lingyin Temple (5.6 mi), Xixi Wetland (8.1 mi), and The Moon Reflected in Three Pools (2.6 mi).

Couples in particular like the location – they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Canopy by Hilton
Hotel chain/brand
Canopy by Hilton

Property highlights

    • Top Location: Highly rated by recent guests (8.9)

    • Breakfast Info

    • Continental, Italian, Vegetarian, Asian, Buffet, Breakfast to go

    • Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
1 king bed
1 king bed
2 twin beds
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Sustainability

This property has 3 third-party sustainability certifications.
  • ISO 14001:2015 Environmental management system
    ISO 14001:2015 Environmental management system
    Certified by: DEKRA Certification, Inc.
  • ISO 50001:2018 Energy management systems
    ISO 50001:2018 Energy management systems
    Certified by: DEKRA Certification, Inc.
  • ISO 9001:2015 Quality management systems
    ISO 9001:2015 Quality management systems
    Certified by: DEKRA Certification, Inc.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

Select topics to read reviews:

Guests who stayed here loved

  • Mouza
    United Arab Emirates United Arab Emirates
    Clean, Friendly staff, good location, stunning lobby, amazing breakfast
  • Rafiqua
    South Africa South Africa
    More western options would be nice at breakfast. Service to order coffee & hot breakfast items was so slow
  • Vivian
    United States United States
    Breakfast was delicious and had a great variety of Chinese and Western foods. Creative and modern lobby seating and decor, nice complementary drinks too in afternoon.
  • Greig
    United Kingdom United Kingdom
    Everything about this hotel is fantastic. Staff are amazing, truly can't do enough for you. Location, perfect, meters away from bars, restaurants, shopping and short walk (5mins) to the gardens and west lake. Rooms are spacious & comfortable, they...
  • Karmen
    Hong Kong Hong Kong
    The room was cozy and clean. The staffs were friendly and helpful. The location of the hotel was good. You can walk to the west lake. We got welcome drinks at the bar and the waiters were all very kind.
  • Ying
    United States United States
    Great location, great staff. Joey, the hotel manager, was extremely helpful in getting us a free upgrade to the king loft with other amenities. Kids loved the two floors and we enjoyed the huge living room too! Will definitely book again!
  • Eve
    Singapore Singapore
    Big and spacious room. 2 double beds allow can sleep 4 pax. Cozy sitting area. Clean and comfortable. Fantastic location. Very Modern concept.
  • Alecksey
    Russia Russia
    The hotel is good. Breakfasts are fine. The location is good as well.
  • Zanne
    Singapore Singapore
    Excellent room facilities. Loved location, the free daily cocktails. The super friend tour coordinator located at lobby. For 5 hr car around Hangzhou only US$50. For whole day to wuzhen n xizha US $100 and to airport for 5 plus 10 luggage is only...
  • Seng
    Singapore Singapore
    The hotel staff were all very efficient. It is close to Xi Hu and its attractions. It is also near to shopping malls and one will not lack choices in terms of food.

Hotel area info

Restaurants

1 Restaurant On Site
  • Nettare餐酒吧
    • Cuisine
      European
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Ambience
      Modern

Amenities of Canopy by Hilton Hangzhou West Lake

Great facilities! Review score, 9

Most popular amenities

  • Free parking
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • Restaurant
  • Terrace
  • Tea/Coffee Maker in All Rooms
  • Bar

Bathroom

  • Slippers
  • Free toiletries
  • Bathrobe

Bedroom

  • Alarm clock

Outdoors

  • Sun deck
  • Terrace
  • Garden

Kitchen

  • Coffee machine

Activities

  • Bicycle rental
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Bike tours
  • Bar crawls
    Additional charge

Media & Technology

  • Radio
  • Telephone

Food & Drink

  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Kids' meals
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker

Internet
Wired internet is available in all areas and is free of charge.

Parking
Free public parking is available on site (reservation is not needed).

  • Valet parking
  • Parking garage

Front Desk Services

  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Meeting/Banquet facilities

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe

General

  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Accessibility

  • Wheelchair accessible

Spa

  • Fitness
  • Hot tub/Jacuzzi
  • Fitness center

Languages Spoken

  • English
  • Chinese

House rules

Canopy by Hilton Hangzhou West Lake takes special requests – add in the next step!
Check-in
From 3:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardJCBUnionPay debit cardUnionPay credit cardCash

FAQs about Canopy by Hilton Hangzhou West Lake