Shangri-La Hangzhou - The back garden of West Lake
Shangri-La Hangzhou - The back garden of West Lake
- City view
- Garden
- Balcony
- Free parking
- Bathtub
- Air conditioning
- 24-hour front desk
- Key card access
- Daily housekeeping
- Non-smoking rooms
About this property
Standing on the beautiful shore of Hangzhou's West Lake, the luxurious Shangri-La Hotel occupies 40 acres of rolling hills and lush greenery. It offers 3 dining options. The hotel is covered with 5G network signals. Free in-room internet is available. Shangri-La Hangzhou is a 2-minute walk from Su Causeway, a 3-minute walk from Impressions Of the West Lake and a 13-minute drive from Lingyin Temple. The hotel is a 15 minutes drive to the railway station and 45 minutes to Hangzhou Xiaoshan International Airport. Air-conditioned rooms fitted with carpeted flooring enjoy beautiful views of Baoshi mountain or gardens. A flat-screen TV, mini-bar and personal safes add to the comfort of each room. The modern Fitness Center has a well-equipped gym. The hotel also provides a business center and free parking. Shangri-La Hangzhou offers a wide range of facilities for conferences and social functions. Guests may sample international buffet spreads at Coffee Garden and Hangzhou and Cantonese style cuisines at Shang Palace.
Couples in particular like the location – they rated it 9.5 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular amenities
- Airport shuttle
- Free parking
- Family rooms
- Fitness center
- Non-smoking rooms
- 2 restaurants
- Terrace
- Tea/Coffee Maker in All Rooms
Guest reviews
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Guests who stayed here loved
- Cecilia
United States“The front desk and concierge staff are exceptional. On his personal time, a member of the concierge team went to the rail station and purchased a ticket on my behalf. Fabulou!” - Wilson United States“The hotel deco was beautiful and the location was good”
W
Canada“For those who like to walk into the most beautiful West Lake lakeside parks, there is no other hotel in Hangzhou that has a better location than this one. The staff, especially the reception staff are very friendly and helpful. Buffet breakfast is...”- Marcus
China“From General Manager to Reception and Service staff, I have seldom had a hotel with so nice and friendly employees. The location directly at the West Lake in Hangzhou is classic. Breakfast on the terrace with lake view is incomparable.” 
Elsi
Greece“The location of the hotel is unique!! Also this is a historical building with beautiful atmosphere and surroundings. The room they gave us was huge with high ceilings and beautiful windows looking at the lake. I hope to return soon”
Wendy
Singapore“Staff was helpful. I was trying to organise a birthday party for one of the group. Came out quite well. The rooms are clean and well kept, but needs updating.”- Wei Canada“Located in a quiet area of the West Lake and steps away from the Su and Yanggong Causeways, and directly below a hiking trail up the hills behind: this is a very romantic location. Hotel breakfast was excellent and there are also reasonable shops...”
- Kit Singapore“The location is very good, almost next to West Lake where we took morning walks. Nearby there are eateries and convenience shops. The staff were very helpful to advise on places of interest and how to get there.”
- Yazhen United States“Walking distance to the west lake, 白堤和苏堤。The staff is very helpful calling didi or taxi for us.”
- Charles
United Kingdom“Lovely stylish hotel with a wonderful view of the lake from our room and an excellent executive lounge. Staff very good and helpful”
Hotel area info
Restaurants
- 咖啡苑
- CuisineAmerican • Asian
- Open forBreakfast • Lunch • Dinner • High tea
- AmbienceFamily-friendly • Traditional • Modern • Romantic
- 香宫
- CuisineAfrican • Chinese
- Open forLunch • Dinner
- AmbienceFamily-friendly • Traditional • Modern • Romantic
- Dietary optionsVegetarian
Amenities of Shangri-La Hangzhou - The back garden of West Lake
Most popular amenities
- Airport shuttle
- Free parking
- Family rooms
- Fitness center
- Non-smoking rooms
- 2 restaurants
- Terrace
- Tea/Coffee Maker in All Rooms
Bathroom
- Toilet paper
- Towels
- Towels/Sheets (extra fee)
- Bathtub or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Bathtub
- Shower
Bedroom
- Wardrobe or closet
- Alarm clock
- Walk-in closet
View
- City view
- View
Outdoors
- Outdoor furniture
- Sun deck
- Terrace
- Garden
Kitchen
- Cleaning products
- Electric kettle
- Refrigerator
Room Amenities
- Socket near the bed
- Drying rack for clothing
- Clothes rack
Activities
- Bicycle rentalAdditional charge
- Happy hourAdditional charge
- Bike toursAdditional charge
- Cycling
- Hot tub
Living Area
- Sofa
- Sitting area
- Desk
Media & Technology
- Flat-screen TV
- Cable channels
- Satellite channels
- Telephone
- TV
- Pay-per-view channels
Food & Drink
- FruitAdditional charge
- Wine/ChampagneAdditional charge
- Kid-friendly buffet
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Minibar
- Restaurant
- Tea/Coffee maker
InternetWired internet is available in the rooms and is free of charge.
ParkingFree private parking is available on site (reservation is not needed).
- Electric vehicle charging station
Front Desk Services
- Invoice provided
- Private check-in/out
- Concierge
- ATM on site
- Baggage storage
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
Entertainment & Family Services
- Outdoor play equipment for kids
Cleaning Services
- Daily housekeeping
- Suit press
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
Business Facilities
- Fax/PhotocopyingAdditional charge
- Business centerAdditional charge
- Meeting/Banquet facilitiesAdditional charge
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
General
- Shuttle serviceAdditional charge
- Grocery deliveriesAdditional charge
- Designated smoking area
- Air conditioning
- Smoke-free property
- Wake-up service
- Heating
- Soundproof
- Car rental
- Laptop safe
- Packed lunches
- Carpeted
- Soundproof rooms
- Elevator
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Suit press
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake-up service/Alarm clock
- Room service
Accessibility
- Lowered sink
- Raised toilet
- Toilet with grab rails
- Wheelchair accessible
- Entire unit wheelchair accessible
- Upper floors accessible by elevator
Spa
- Fitness
- Fitness center
Languages Spoken
- English
- Chinese
House rules
Child policies
Children of all ages are welcome.
Children 13 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.
All cribs and extra beds are subject to availability.
The fine print
Guests are required to show a valid government-issued ID card or passport upon check-in.
