About this property

Comfortable Accommodations: Rooms feature air-conditioning, bathrobes, tea and coffee makers, hairdryers, refrigerators, seating areas, free toiletries, mini-bars, showers, and TVs. Interconnected rooms are available. Dining Options: The modern restaurant offers Chinese, American, and local cuisines for lunch, dinner, and high tea. A continental and American buffet breakfast is served daily. Facilities and Services: Guests can enjoy a fitness room, elevator, 24-hour front desk, minimarket, housekeeping, full-day security, and room service. Free WiFi is available throughout the property. Location and Attractions: Located in Hangzhou city center, the hotel is 16 mi from Hangzhou Xiaoshan International Airport. Nearby attractions include Wushan Square (2.5 mi), Lingyin Temple (6.2 mi), and The Moon Reflected in Three Pools (3.7 mi).

Distance in property description is calculated using © OpenStreetMap

Hilton Garden Inn
Hotel chain/brand
Hilton Garden Inn

Property highlights

    • Top Location: Highly rated by recent guests (8.1)

    • Breakfast Info

    • Continental, American, Buffet


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
1 king bed
2 twin beds
1 twin bed
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Sustainability

This property has 3 third-party sustainability certifications.
  • ISO 14001:2015 Environmental management system
    ISO 14001:2015 Environmental management system
    Certified by: DEKRA Certification, Inc.
  • ISO 50001:2018 Energy management systems
    ISO 50001:2018 Energy management systems
    Certified by: DEKRA Certification, Inc.
  • ISO 9001:2015 Quality management systems
    ISO 9001:2015 Quality management systems
    Certified by: DEKRA Certification, Inc.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

Select topics to read reviews:

Guests who stayed here loved

  • Cranberry
    Thailand Thailand
    The location is quite nice, not too far to places for a walk. The best thing I like here was the 2 sisters receptionists. They were the only two person who could communicate with me in English well.

Hotel area info

Restaurants

1 Restaurant On Site
  • 餐厅
    • Cuisine
      American • Chinese • Local
    • Open for
      Breakfast • Lunch • Dinner • High tea
    • Ambience
      Modern

Amenities of Hilton Garden Inn Hangzhou West Lake

Great facilities! Review score, 8.9

Most popular amenities

  • Free Wifi
  • Fitness center
  • Non-smoking rooms
  • Restaurant
  • Room service
  • Facilities for disabled guests
  • Tea/Coffee Maker in All Rooms
  • Breakfast

Bathroom

  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Kitchen

  • Refrigerator

Living Area

  • Sitting area

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Food & Drink

  • Minibar
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
No parking available.

Front Desk Services

  • Invoice provided
  • Baggage storage
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Convenience store on site
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Soundproof rooms
  • Elevator
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Accessibility

  • Wheelchair accessible

Spa

  • Fitness
  • Fitness center

Languages Spoken

  • English
  • Chinese

House rules

Hilton Garden Inn Hangzhou West Lake takes special requests – add in the next step!
Check-in
From 3:00 PM to 12:00 AM
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay debit cardUnionPay credit cardCash

The fine print

Must-know information for guests at this property

Please inform Hilton Garden Inn Hangzhou West Lake of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Hilton Garden Inn Hangzhou West Lake