About this property

Comfortable Accommodations: Mercure Hangzhou West Lake in Hangzhou offers adults-only rooms with air-conditioning, private bathrooms, and modern amenities. Each room includes a work desk, free toiletries, and a TV. Dining Experience: Guests can enjoy a buffet breakfast featuring local specialties, warm dishes, fresh pastries, fruits, and juice. The modern, romantic restaurant serves Chinese, French, and Asian cuisines, including vegetarian options. Facilities and Services: The hotel provides a fitness center, sun terrace, and outdoor seating area. Additional services include private check-in and check-out, a 24-hour front desk, concierge, and room service. Prime Location: Located 17 mi from Hangzhou Xiaoshan International Airport, the hotel is near attractions such as Wushan Square (2.5 mi) and Lingyin Temple (5.6 mi). Guests appreciate the attentive staff and convenient location.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

    • Top Location: Highly rated by recent guests (8.0)

    • Breakfast Info

    • Buffet


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
1 queen bed
1 full bed
1 queen bed
1 full bed
2 twin beds
2 twin beds
2 twin beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

Select topics to read reviews:

Guests who stayed here loved

  • Lala
    Indonesia Indonesia
    The hotel was nice, even the receptionist help us a lot to book for breakfast at cheap price. The facilities so great, love their laundry room and there's a lady who was very helpful with the laundry. All or the staffs so friendly and helpful....
  • Matthew
    United Kingdom United Kingdom
    Great greetings from everyone whenever you leave or enter the hotel, free drinks in the mini bar, and the views are amazing. Great restrooms and just comfy overall. Great AC system.
  • Pavi
    Italy Italy
    nice hotel, cozy room, around 30min walking to West Lake. Enjoyable stay.
  • Tracey
    Singapore Singapore
    The staff were extremely helpful and tried their best to meet our needs. The rooms were not big but it has all the amenities. Breakfast was good.
  • Radoslaw
    Australia Australia
    Great location for getting to West Lake by foot. Very clean rooms.
  • Christina
    New Zealand New Zealand
    Did not take breakfast. Location was excellent. Great value for money.
  • Nina
    Russia Russia
    Легко было найти комнату день в день. Красиво. Чисто. Все достойно для отеля. Завтрак хороший. Наличие прачечной (хотя она маловата).
  • Rebeca
    Spain Spain
    Cama muy cómoda, muy bien insonorizado. Decoración agradable. Es un hotel moderno. El personal es muy atento.

Hotel area info

Restaurants

1 Restaurant On Site
  • 餐厅 #1
    • Cuisine
      Chinese • French • Asian
    • Open for
      Breakfast
    • Ambience
      Modern • Romantic
    • Dietary options
      Vegetarian

Amenities of Mercure Hangzhou West Lake

Great facilities! Review score, 8.1

Most popular amenities

  • Fitness center
  • Non-smoking rooms
  • Restaurant
  • Room service

Bathroom

  • Toilet paper
  • Bathtub or shower
  • Slippers
  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Shower

View

  • View

Outdoors

  • Outdoor furniture
  • Sun deck

Kitchen

  • Cleaning products
  • Electric kettle

Room Amenities

  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack

Living Area

  • Sofa
  • Desk

Media & Technology

  • Flat-screen TV
  • Telephone
  • TV

Food & Drink

  • Fruit
  • Wine/Champagne
  • Kid-friendly buffet
  • Special diet meals (on request)

Internet
No internet access available.

Parking
No parking available.

Front Desk Services

  • Private check-in/out
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Ironing service
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Adults only
  • Hypoallergenic
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Soundproof
  • Soundproof rooms
  • Elevator
  • Non-smoking rooms
  • Room service

Spa

  • Fitness center

Languages Spoken

  • English
  • Chinese

House rules

Mercure Hangzhou West Lake takes special requests – add in the next step!
Check-in
From 2:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

FAQs about Mercure Hangzhou West Lake