About this property

Situated on the waterfront, DoubleTree By Hilton London Excel is just 0.5 miles from London City Airport. With a bar and restaurant, and the Docklands Light Railway is only 0.3 miles away. This 4-star hotel offers bright rooms each with free WiFi access, a 40-inch LED TV and a private shower room with complimentary toiletries. Some of the spacious suites feature balconies, with views across the waterfront. This DoubleTree By Hilton London Excel has a Fitness Room with cardio equipment, free for all guests. With superb waterfront views, The Restaurant provides modern Italian cuisine, prepared with the finest ingredients. The Bar offers a relaxing space to enjoy a drink. There is also 24-hour room service available. A hot and cold breakfast buffet serves a range of fruits, home-baked croissants, Fair Trade coffee and a traditional English breakfast. The O2 Arena and Canary Wharf are just a 10-minute train ride away. Closer by, the ExCel Exhibition Centre is next door to the hotel.

Couples particularly like the location — they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Doubletree by Hilton, Axiom Hospitality
Hotel chain/brand
Doubletree by Hilton

Property highlights

    • Top location: Highly rated by recent guests (8.2)

    • Breakfast info

    • Continental, Full English/Irish, Vegetarian, Gluten-free, Buffet

    • Parking available at the hotel

    • Loyal customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 large double bed
1 large double bed
1 sofa bed
and
1 large double bed
2 single beds
2 single beds
2 single beds
2 single beds
1 large double bed
1 extra-large double bed
1 extra-large double bed
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Sustainability

This property has 5 third-party sustainability certifications.
  • Green Key (FEE)
    Green Key (FEE)
  • Green Tourism
    Green Tourism
  • ISO 14001:2015 Environmental management system
    ISO 14001:2015 Environmental management system
    Certified by: DEKRA Certification, Inc.
  • ISO 50001:2018 Energy management systems
    ISO 50001:2018 Energy management systems
    Certified by: DEKRA Certification, Inc.
  • ISO 9001:2015 Quality management systems
    ISO 9001:2015 Quality management systems
    Certified by: DEKRA Certification, Inc.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Eberechukwu
    Nigeria Nigeria
    The food and atmosphere were great. The location was fantastic.
  • Louise
    United Kingdom United Kingdom
    Staff were very friendly and welcoming , a very nice touch upon arrival of a cookie in a bag .Rooms were comfortable, clean and had everything needed ie, Hairdryer, Iron, Ironing board in room. Breakfast was buffet style with plenty of choice to...
  • Jessica
    United Kingdom United Kingdom
    The breakfast was great quality and delicious, the rooms were very nice and the staff were very friendly.
  • Elisha
    United Kingdom United Kingdom
    We were able to check in 11.30am with no extra charge as we had an event, hotel was 10min walk to event, warm cookies on arrival even though we didn’t collect. Spacious rooms, fridge, hairdryer provided and toiletries. Water provided in the room,...
  • Chikumbutso
    United Kingdom United Kingdom
    Location, car park, staff and cleanliness all good.
  • Annette
    United Kingdom United Kingdom
    The hotel is exceptionally clean and spacious, and the lounge has a gorgeous fragrance. The staff are truly professional, friendly, and helpful. Special thanks to the manager, Naveed, Ben, and all the housekeeping staff, they all went above and...
  • Siavash
    United Kingdom United Kingdom
    The room was big and had a perfect view of event. Sea view and big, bed was comfy. And mins walk to the silverworks docks
  • Sherri
    United Kingdom United Kingdom
    Friendly and helpful staff. Great breakfast and location.
  • Caroline
    United Kingdom United Kingdom
    Staff exceptional, room comfortable, amazing breakfast.
  • Nick
    United Kingdom United Kingdom
    Comfortable sleep. Great temperature all night. Nice cooked breakfast, facilities were brilliant. Shower was so good!

Hotel surroundings

Restaurants

2 restaurants on site
  • The Salt Port Restaurant & Delicattessen
    • Cuisine
      British
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian • Gluten-free
  • The Bidder & Co Lounge
    • Cuisine
      British
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free

Facilities of DoubleTree By Hilton London Excel

Great facilities! Review score, 8.4

Most popular facilities

  • Free WiFi
  • Parking on site
  • Family rooms
  • Non-smoking rooms
  • Fitness centre
  • 2 restaurants
  • Facilities for disabled guests
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Alarm clock

Outdoors

  • Outdoor furniture
  • Terrace

Kitchen

  • Electric kettle

Pets
Pets are allowed on request. Charges may be applicable.

Activities

  • Live sport events (broadcast)

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Radio
  • Telephone
  • TV

Food & Drink

  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Public parking is possible on site (reservation is not possible) and costs £15 per day.

  • Electric vehicle charging station
  • Accessible parking

Reception services

  • Invoice provided
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
  • Laundry

Business facilities

  • Business centre
  • Meeting/banquet facilities

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safety deposit box

General

  • Pet bowls
  • Pet basket
  • Carbon monoxide detector
  • Minimarket on site
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Laptop safe
  • Soundproof rooms
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Room service

Accessibility

  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

Wellness

  • Fitness
  • Fitness centre

Languages spoken

  • English
  • Spanish
  • French
  • Polish
  • Portuguese
  • Russian
  • Filipino

House rules

DoubleTree By Hilton London Excel takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of £50 is required on arrival. That's about 1,413 Kč. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may be applicable.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercard Cash is not accepted

The fine print

Need-to-know information for guests at this property

A credit or debit card authorisation of at least GBP 50 is required upon check in at the hotel, from the person(s) staying at the hotel

If the booking is an advance purchase (non refundable booking), the actual card used to reserve and make pre-payment for the room must be presented upon arrival. If this is not possible, the charge on the original card provided will be refunded and credit card payment will be requested before room keys are issued.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parking is subject to availability due to limited spaces.

A damage deposit of £50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about DoubleTree By Hilton London Excel