Staff were helpful. Also conversation in English was good

Stayed in June 2022

The key to my room repeatedly didn't work. The rooms are far too small and tight. It felt like a basic hotel. I much prefer the riads in Old Fez that have character and feel homely/like you are actually in the wonderful vibrant city of Fez.

The location is good if you want to stay in new Fez right by the train station. It's a short taxi ride from old Fez. I prefer to stay in Old Fez though. Toiletries provided were surprisingly nice.

Stayed in May 2022

the price it's a bit expensive ; and I had an issue with the door every time when I tried to opend it it doesn't work until I went to the reception and change the pass

Location it's really nice . plus very calm stuff very friendly

Stayed in April 2022

I needed change to the pay the tour guide , whio had been appointed by the reception. Neither reception nir the bar took the slightest trouble nor showed any interest to help out.

The waiter at the restaurant on New Year's Eve. Flexibke friendlly and did his best. Excellent service.

Stayed in December 2021

The cleaning could be improved.

The staff is very friendly and helpful.

Stayed in November 2021

The staff and service in the restaurant were very polite and attentive the food was ok the breakfast was substantial but we missed the proper squeezed Moroccans orange juice. the gardens were Really lovely and well kept the swimming pool was very clean..it is right by the train station for convenience and the taxis are right outside too.

The room was too small and was not the room booked we had st view it was noisy!we booked a room overlooking the swimming pool which would have been quieter. We asked for extra pillows and towels but we're told no! then someone brought some after thinking about it!! The bathroom and rooms need updating the lights kept coming on and off ,there were hairs in the shower too which were quite off putting!

Stayed in October 2021

the bed was not comfortable the room was small

breakfast was good the staff were good and helping the hotel was calm

Stayed in September 2021

café service waiter will not serve you if you don’t call on him times and times. if something isn’t available he will not tell you until you complain that he’s late.. then he throw that ‘sorry we don’t have that and that’ at 20:30 you can’t order anything because according to him it’s too late. as far as I liked my journey in the hotel, my experience with the café was too bad.

room, pool, location

Stayed in September 2021

The staff was very welcoming and helpful, the view on the pool was great, and the room was calm.

Stayed in September 2021