Name: Hotel del Portal
Address: Avenida Juan de Palafox y Mendoza 205, Puebla Centro, 72000 Puebla, Mexico, Avenida Juan de Palafox y Mendoza 205, State of Puebla, 72000, Mexico
Price range: Prices for upcoming dates start at $39 per night (We Price Match)
Rating: 8.0

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (281)

Hotel Hotel del Portal

This neighborhood is a great choice for travelers interested in architecture, museums and old-town exploration – Check location Avenida Juan de Palafox y Mendoza 205, Puebla Centro, 72000 Puebla, Mexico – This neighborhood is a great choice for travelers interested in architecture, museums and old-town exploration – Check location

A restaurant or other place to eat at Hotel del Portal

The lounge or bar area at Hotel del Portal

A bed or beds in a room at Hotel del Portal

The surrounding neighborhood or a neighborhood close to the hotel

The lobby or reception area at Hotel del Portal

Breakfast options available to guests at Hotel del Portal

The business area and/or conference room at Hotel del Portal

Lock in a great price for Hotel del Portal – rated 8 by recent guests!

to get started.

The area . Very close to everything, Staff very friendly and good price.

Maria, United States of America

Service. Breakfast. Cleanliness. The location is great.

Marina, United States of America

Free breakfast was not good. Buffet and all other meals there were very good

Donald, Mexico

The highest value of this hotel is its location. Parking is always a problem when staying at a downtown hotel in Puebla. The staff try their best at providing a good valet parking service but it becomes chaotic when two people at the same time request the service. I waited for up to 15 minutes to receive my car and there was only one other customer queued. Breakfast is practical but not particularly good. It is important to mention that I got a really good deal for two nights at a room with three beds and my review is based on the money I spent through this deal. The value for money for the room I booked is only positive when taking into account the location of the hotel as it is right in front of the cathedral. Definitely you can get a much better room for the regular price of the room I got if you just book at a hotel a couple of blocks away from the cathedral.

Mario, Mexico

The main menu each was different. The standard of presentation was excellent and the food delicious. The attention fo waiters was most pleasant. The general atmosphere of the dining room as a result of refurbishment makes it a really pleasant experience.

Noel, New Zealand

La ubicación es excelente, todo queda cerca y no hay necesidad de utilizar el auto.

Zaudisareth, Mexico

La ubicación. Están justo en el Zócalo de la ciudad y eso lo vuelve muy cómodo

Farreon, Mexico

sehr zentrales schönes koloniales Hotel und der persönliche Service.

Matthias, Switzerland

La excelente actitud de servicio de todo el personal. En la familia uno de nuestros hijos se mueve en silla de ruedas y eso muchas veces nos causa problemas, sin embargo en esta ocasión no fue asi ya que todo el personal desde recepción, botones, y restaurante nos facilitaron todo. GRACIAS!

Yadira, Mexico

me encanto la ubicacion, auper limpio y las intalaciones muy confortables

Vicente, Mexico

9.3

Excellent location!
Highly rated for:
Great neighborhood
Highly rated for:
On-site restaurant
Highly rated for:
On-site restaurant
Highly rated for:
On-site restaurant
Highly rated for:
On-site restaurant
Highly rated for:
On-site restaurant
Highly rated for:
On-site restaurant
Highly rated for:
On-site restaurant
Highly rated for:
Great neighborhood
Highly rated for:
Great neighborhood
Highly rated for:
On-site restaurant
Highly rated for:
Great neighborhood
Highly rated for:
Great neighborhood
Highly rated for:
Great check-in experience
Highly rated for:
Great neighborhood
Highly rated for:
On-site restaurant
Highly rated for:
On-site restaurant

What guests loved the most:
“The area . Very close to everything, Staff very friendly and good price.”

Maria United States of America
“Service. Breakfast. Cleanliness. The location is great.”

Marina United States of America
“Free breakfast was not good. Buffet and all other meals there were very good”

Donald Mexico
“The highest value of this hotel is its location. Parking is always a problem when staying at a downtown hotel in Puebla.”

Mario Mexico
“The main menu each was different. The standard of presentation was excellent and the food delicious. The attention fo waiters was most pleasant.”

Noel New Zealand
“La ubicación es excelente, todo queda cerca y no hay necesidad de utilizar el auto.”

Zaudisareth Mexico
“La ubicación. Están justo en el Zócalo de la ciudad y eso lo vuelve muy cómodo”

Farreon Mexico
“sehr zentrales schönes koloniales Hotel und der persönliche Service.”

Matthias Switzerland
“La excelente actitud de servicio de todo el personal. En la familia uno de nuestros hijos se mueve en silla de ruedas y eso muchas veces nos causa problemas, sin embargo en esta ocasión no fue asi ya...”

Yadira Mexico
“me encanto la ubicacion, auper limpio y las intalaciones muy confortables”

Vicente Mexico

Stay in the Heart of Puebla –

Just a few feet from Zócalo Square, Hotel del Portal is located in Puebla’s charming old town. Set in a colonial-style building, it features a restaurant.

Each room at Hotel del Portal has simple décor. All rooms come with cable TV and a fan and offer views of the nearby square.

There is a range of cafes and bars in the streets surrounding the hotel.

Puebla Cathedral is just 350 feet from the Portal, while the Amparo Museum is a 5-minute walk away.

Puebla Centro is a great choice for travelers interested in architecture, museums and old-town exploration.

This is our guests' favorite part of Puebla, according to independent reviews.

This property also has one of the top-rated locations in Puebla! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

We speak your language!

Hotel del Portal has been welcoming Booking.com guests since Nov 9, 2011

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Most Popular Facilities

Parking

Free WiFi

Family rooms

Restaurant

Facilities for disabled guests

24-hour front desk

Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

Breakfast Info

Continental, American

Free WiFi
Guests consistently rate the WiFi as excellent

Private parking available

Checkin day

Checkin month

Checkout day

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Availability

When would you like to stay at Hotel del Portal?

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Children

42 properties in Puebla like Hotel del Portal were booked in the last 12 hours

Hotel surroundings

–

Puebla's historic center is an exotic blend of American and European architectural references. Many houses are covered in distinctive colored tiles called azulejos.

Closest Landmarks *

Biblioteca Palafoxiana
0.1 miles
Amparo Museum
0.2 miles
Paseo de San Francisco Shopping Mall
0.4 miles
Ignacio Zaragoza Stadium
1 miles
Estrella de Puebla
2.4 miles
Angelopolis Shopping Mall
2.5 miles
Puebla Metropolitan Arena
2.7 miles
Acropolis Puebla
3 miles
Hermanos Serdan Stadium
3 miles
Miguel Hidalgo Arena
3.2 miles

Restaurants & Markets *

El Carmen Market
1.2 miles
Vittorios Restaurant
0 miles
Sanborns Cafe/Bar
0 miles

Closest Airports *

Hermanos Serdán International Airport
13.9 miles

What Travelers Love About This Location

“Location is great; value for the money is fair.”

Alfredo

Mexico

7.5

“The highest value of this hotel is its location. Parking is always a problem when staying at a downtown hotel in Puebla. The staff try their best at providing a...”

Mario

Mexico

9.1

“Location, location, location”

Armando

United States of America

8.7

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1 Restaurant On Site

La Nogada

Open for: Breakfast, Lunch

Menu: Buffet & À La Carte

4 reasons to choose Hotel del Portal

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

House Rules Hotel del Portal takes special requests – add in the next step!

Check-in

3:00 PM - 6:00 PM

Check-out

12:00 PM - 1:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

No cribs are available

No extra beds are available

Pets

Pets are not allowed.

Hotel del Portal accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Please note that the property offers rooms and facilities for wheelchairs.

Please note that breakfast is not included for children.

Please note that the parking is only at night from 15:00 to 13:00 of the next day.

Staff8.0
Facilities7.6
Cleanliness8.4
Comfort 7.4

Value for money7.5
Location9.3
Free WiFi8.0

Low score for Puebla

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“The highest value of this hotel is its location. Parking is always a problem when staying at a downtown hotel in Puebla. The staff try their best at providing a good valet parking service but it becomes chaotic when two people at the same time request the service. I waited for up to 15 minutes to receive my car and there was only one other customer queued. Breakfast is practical but not particularly good. It is important to mention that I got a really good deal for two nights at a room with three beds and my review is based on the money I spent through this deal. The value for money for the room I booked is only positive when taking into account the location of the hotel as it is right in front of the cathedral. Definitely you can get a much better room for the regular price of the room I got if you just book at a hotel a couple of blocks away from the cathedral.”

“The main menu each was different. The standard of presentation was excellent and the food delicious. The attention fo waiters was most pleasant. The general atmosphere of the dining room as a result of refurbishment makes it a really pleasant experience.”

Noel

New Zealand

“La excelente actitud de servicio de todo el personal. En la familia uno de nuestros hijos se mueve en silla de ruedas y eso muchas veces nos causa problemas, sin embargo en esta ocasión no fue asi ya que todo el personal desde recepción, botones, y restaurante nos facilitaron todo. GRACIAS!”

Yadira

See all guest reviews for Hotel del Portal

Newest Reviews for Hotel del Portal

Reviewed: July 15, 2019

Eddie
United States of America
7.9

“Nice restaurant”
- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 4 nights
- • Submitted from a mobile device
Need noise proof windows
Location

Stayed in July 2019
Reviewed: July 9, 2019

Alfredo
Mexico
7.5

Good
- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
The room at the mezanine was terrible, without proper ventilation; very small windows. Staff at the restaurant was not very friendly.
Location is great; value for the money is fair.

Stayed in July 2019
Reviewed: June 22, 2019

Maria
United States of America
10

Exceptional
- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
It didn’t have air conditioning but everything else was ok.
The area . Very close to everything, Staff very friendly and good price.

Stayed in May 2019
Reviewed: June 20, 2019

Donald
Mexico
7.5

“Booking. com charged our bank of america visa card $508. Hotel also charged us $5554. Pesos. Who wi”
- • Leisure trip
- • Couple
- • Quadruple Room with Balcony
- • Stayed 8 nights
bigger bathroom with more light. Booking.com charged Bank of America visa card over $508 dollars and the hotel also charged us when we checked out $5554 pesos. We had to pay twice. One of you needs to pay us back. Who will pay us back?
Free breakfast was not good. Buffet and all other meals there were very good

Stayed in June 2019
Reviewed: April 18, 2019

Carlos
Mexico
8.3

Very Good
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Rooms and cleanness
Location

Stayed in April 2019
Reviewed: January 17, 2019

Mario
Mexico
9.2

“Very good”
- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
The valet parking service becomes chaotic with just one other person requesting the service at the same time and it impacts negatively the waiting time (up to 15 min in my case).
The highest value of this hotel is its location. Parking is always a problem when staying at a downtown hotel in Puebla. The staff try their best at providing a good valet parking service but it becomes chaotic when two people at the same time request the service. I waited for up to 15 minutes to receive my car and there was only one other customer queued. Breakfast is practical but not particularly good. It is important to mention that I got a really good deal for two nights at a room with three beds and my review is based on the money I spent through this deal. The value for money for the room I booked is only positive when taking into account the location of the hotel as it is right in front of the cathedral. Definitely you can get a much better room for the regular price of the room I got if you just book at a hotel a couple of blocks away from the cathedral.

Stayed in December 2018
Reviewed: January 3, 2019

Armando
United States of America

3 helpful votes
8.8

Excellent
- • Leisure trip
- • Group of friends
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Speed of Internet
Location, location, location

Stayed in December 2018
Reviewed: January 2, 2019

Nirmala
United States of America
Age group: 45 – 54
8.8

“Fantastic location, great staff.”
- • Leisure trip
- • Family with young children
- • Quadruple Room with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
Rooms are small
Location, staff and breakfast.

Stayed in December 2018
Reviewed: November 12, 2018

Larissa
Costa Rica

1 helpful vote
9.6

“Great value x my money”
- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Price food decoration

Stayed in November 2018
Reviewed: August 22, 2018

Beatriz
United States of America
10

Exceptional
- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Everything was good
Personal very nice

Stayed in July 2018
Reviewed: July 23, 2018

Greg
United States of America

1 helpful vote
6.7

Pleasant
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 1 night
Terrible check-in. They told us they did not have a room at the reserved rate. She tried to put us in room for twice the price. She finally got it right but it was a bad experience.
Great location

Stayed in July 2018
Reviewed: July 23, 2018

Marina
United States of America
8.8

“Great Lication”
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 4 nights
- • Submitted from a mobile device
The rooms were a little dated. Lack of circulation.
Service. Breakfast. Cleanliness. The location is great.

Stayed in July 2018
Reviewed: March 25, 2018

Noel
New Zealand

2 helpful votes
9.6

“An inexpensive hotel right in city centre with good security, clean rooms and excellent dining exper”
- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 5 nights
The main menu each was different. The standard of presentation was excellent and the food delicious. The attention fo waiters was most pleasant. The general atmosphere of the dining room as a result of refurbishment makes it a really pleasant experience.

Stayed in March 2018

Sleeps	Room Type
	Double or Twin Room 2 twin beds or 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Parking This room has simple décor, and features a fan and cable TV. Room Facilities: • Shower • Safe • TV • Telephone • Hairdryer • Desk • Free toiletries • Fan • Toilet • Private Bathroom • Cable channels • Flat-screen TV • Wake-up service • Towels • Linens Free WiFi! Parking: Private parking is available at a location nearby (reservation is needed) and costs MXN 80 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Single Room with Balcony 1 twin bed	Show prices
Start of dialog content 댴 Private bathroom Parking This room has simple décor, and features a fan and cable TV. Room Facilities: • Shower • Safe • TV • Telephone • Hairdryer • Desk • Free toiletries • Fan • Toilet • Private Bathroom • Cable channels • Flat-screen TV • Wake-up service • Towels • Linens Free WiFi! Parking: Private parking is available at a location nearby (reservation is needed) and costs MXN 80 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Single Room 1 twin bed	Show prices
Start of dialog content Parking Free WiFi! Parking: Private parking is available at a location nearby (reservation is needed) and costs MXN 80 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Double Room 1 full bed	Show prices
Start of dialog content Parking Free WiFi! Parking: Private parking is available at a location nearby (reservation is needed) and costs MXN 80 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Quadruple Room 2 full beds or 2 twin beds	Show prices
Start of dialog content Parking Free WiFi! Parking: Private parking is available at a location nearby (reservation is needed) and costs MXN 80 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Quadruple Room with Balcony 2 full beds	Show prices
Start of dialog content Parking Free WiFi! Parking: Private parking is available at a location nearby (reservation is needed) and costs MXN 80 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Standard Triple Room 1 twin bed and 1 full bed	Show prices
Start of dialog content Parking Free WiFi! Parking: Private parking is available at a location nearby (reservation is needed) and costs MXN 80 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
× 6	Family Room 3 full beds	Show prices
Start of dialog content Parking Free WiFi! Parking: Private parking is available at a location nearby (reservation is needed) and costs MXN 80 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
× 5	Family Room (5 Adults) 1 twin bed and 2 full beds	Show prices
Start of dialog content Parking Free WiFi! Parking: Private parking is available at a location nearby (reservation is needed) and costs MXN 80 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Hotel Hotel del Portal

Hotel del Portal This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Stay in the Heart of Puebla – Excellent location – show map

Most Popular Facilities

Bookers love...

Availability

Room Facilities:

Parking:

Room Facilities:

Parking:

Parking:

Parking:

Parking:

Parking:

Parking:

Parking:

Parking:

Hotel surroundings

Closest Landmarks *

Restaurants & Markets *

Closest Airports *

Most Popular Landmarks *

What Travelers Love About This Location

La Nogada

4 reasons to choose Hotel del Portal

Why book with us?

See availability Facilities of Hotel del Portal

Most Popular Facilities

Outdoors

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Food & Drink

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Parking

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Hotel del Portal

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Facilities of Hotel del Portal

House Rules Hotel del Portal takes special requests – add in the next step!