Name: Grand Velas Riviera Maya - All Inclusive
Address: Carretera Cancun Tulum Km 62, 77710 Playa del Carmen, Mexico, Carretera Cancun Tulum Km 62, Quintana Roo, 77710, Mexico
Price range: Prices for upcoming dates start at $640 per night (We Price Match)
Rating: 8.9

Room Info & Price Facilities House Rules The Fine Print Our Guests’ Experiences (70)

Grand Velas Riviera Maya - All Inclusive

Carretera Cancun Tulum Km 62, 77710 Playa del Carmen, Mexico – Excellent location – show map

Traveler photo of Playa del Carmen by Juliette

United States of America · July 4, 2016

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The staff was excellent at Grand Velas. Our concierge, Edgar, was very friendly and helpful. He always had a smile for us, was very present and able to help us with anything that we needed. The restaurants had fabulous food and great service. Our waiters Isaac and Virgilo at Azul and our waiter Cesar from Yucatan at Cocina del Autor were fantastic. Each night the turn down service was friendly and made sure that we had everything that we needed. We would highly recommend Grand Velas Resort.

Michelle, United States of America

We love the food, wonderful staffs, beautiful pools (especially at Ambassador), and cleanliness of this facility

Tiffany, United States of America

Our vacation was wonderful mainly because of this resort. Excellent staff, beautiful resort, and the dining experience was beyond any standard. Paula our concierge made our experience unbelievable. Thank you!

Zgolan, United States of America

The place is beautiful, the staff wonderful and the food excellent.

Harriet, United States of America

I love this property as it was our second time back this year. Last year it was very busy and happening with lots of families and events. This time it was a quieter week and there was little to do on the premises. They eliminated several things including the petting zoo in the kids club, the service wasn't as good as last year and they had no evening events to keep kids busy. It was a B+ and last year it was an A. This is a function of a less busy spring break week of April 2-9, but the contrast to last year was significant Overall I like grand velas a lot but last year I was singing its praises and this year I Liked it but didn't love it. Still a superior option for a vacation for an all- inclusive point of view. It beats all the other Mexican hotels and is much better than Dominican Republic hotels as well. Great food.

Dan, United States of America

The personalized attention, the concierge availability, but especially the incredible variety of restaurants and the quality of food! This is an all inclusive where the staff is asking all the time how they may please you.

Roberto, United States of America

THE BEST FOOD, THE BEST STAFF, and THE MOST BEAUTIFUL HOTEL!

Anonymous, United States of America

staff was amazing, fridge was stalked daily with anything we wanted. 24 hour butler.

Anonymous, United States of America

The spa was wonderful one of the best I've ever been to i loved it. Some of the staff were great the rest weren't.

Jane, United States of America

We liked the fact that we did not stay longer than 1 day.

Kirk, United States of America

Staff

Experience World-class Service at Grand Velas Riviera Maya - All Inclusive

One of our top picks in Playa del Carmen.

Offering amazing views of the Caribbean Sea, Grand Velas Riviera Maya is an luxury all-inclusive resort features a large outdoor pool, spa, 3 all-day restaurants, 5 gourmet dining venues and beautiful suites with private terraces.

A 5-minute drive from central Playa del Carmen, the Grand Velas Riviera Maya is made up of 3 different sections, including a family area, a section for children over 12, plus a Zen-like area surrounded by a tropical setting. The resort is set in lush gardens.

The spacious, air-conditioned suites at this AAA Five Diamond Award winner have free WiFi, minibar as well as a seating area with a sofa and flat-screen TV. All suites feature stylish décor with tiled floors, and include a Nespresso coffee maker and L'Occitan toiletries. The marbled bathrooms have walk-in glass showers and deep-soak hot tubs.

The Piaf Restaurant specializes in French cuisine, while Sen Lin offers Pan Asian dishes. Frida Restaurant offers Mexican cuisine, while Italian and Spanish gourmet options are also available. Cocina de Autor, a restaurant of contemporany, evolutionary and creative cuisine. Lighter meals can be enjoyed in the bistro and poolside restaurants.

The Grand Velas’ spa features an indoor swimming pool and a range of whirlpool baths and saunas. Treatments include massage, and traditional therapies. Concierge services are available 24/7, as well as gourmet room service.

Cancún International Airport is a 35-minute drive from the Riviera Maya.

Couples in particular like the location – they rated it 9 for a two-person trip.

We speak your language!

Grand Velas Riviera Maya - All Inclusive has been welcoming Booking.com guests since Aug 11, 2011

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Most Popular Facilities

Free WiFi

Airport Shuttle

Free Parking

Family Rooms

Outdoor Pool

Restaurant

Private Beach Area

Good for couples – they rated the facilities 9 for two-person stays.

ATM: Need cash? This property has an ATM on site.

Guests Love...

Top Location: Highly rated by recent guests (9)

Great Food: Meals here are highly recommended!

Breakfast Info

Buffet

Free Parking Available On Site

Activities:

Fitness Center

Golf Course (within 2 miles)

Spa

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Fits	Room Type
	Grand Class Suite Ocean Front 1 sofa bed	Show prices
Room Size: 1184 ft² This suite has air conditioning. Room Facilities: Air conditioning, Clothes rack Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Ambassador Suite Ocean View Bedroom 1: 2 queen beds Living room: 1 sofa bed	Show prices
Room Size: 1184 ft² Room Facilities: Air conditioning, Clothes rack Recently booked! Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 0 years of age)	Family Suite with Garden View (2 Adults + 2 Children) 2 queen beds	Show prices
댴 Private bathroom Room Size: 1184 ft² Set in the Zen Grand area, this suite features a terrace offering garden views. It has either 2 queen-size beds or a king-size bed. Please note that this room type is located 1 km from the beach. Free transportation is provided. Room Facilities: Minibar, Shower, Bathtub, Safe, Pay-per-view channels, TV, Telephone, Air conditioning, Hairdryer, Hot tub, Balcony, Bathrobe, Refrigerator, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, CD Player, Fan, Toilet, Bathroom, Slippers, Bathtub or shower, Interconnecting room(s) available, Laptop safe, Flat-screen TV, Sofa, Tile/Marble floor, Wake-up service, Alarm clock, iPod dock, Garden view, Clothes rack Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 1 (up to 0 years of age)	Family Suite with Garden View (2 Adults + 1 Child) 2 queen beds	Show prices
댴 Private bathroom Room Size: 1184 ft² Set in the Zen Grand area, this suite features a terrace offering garden views. It has either 2 queen-size beds or a king-size bed. Please note that this room type is located 1 km from the beach. Free transportation is provided. Room Facilities: Minibar, Shower, Bathtub, Safe, Pay-per-view channels, TV, Telephone, Air conditioning, Hairdryer, Hot tub, Balcony, Bathrobe, Refrigerator, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, CD Player, Fan, Toilet, Bathroom, Slippers, Bathtub or shower, Interconnecting room(s) available, Laptop safe, Flat-screen TV, Sofa, Tile/Marble floor, Wake-up service, Alarm clock, iPod dock, Garden view, Clothes rack Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Ambassador Pool Suite Ocean View Bedroom 1: 1 full bed Living room: 1 sofa bed	Show prices
Room Size: 1184 ft² This suite features air conditioning. Room Facilities: Air conditioning, Clothes rack Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Nature View Suite Zen Experience 2 queen beds	Show prices
댴 Private bathroom Room Size: 1184 ft² In the Zen Grand area, this luxurious suite overlooks the hotel's attractive gardens. It has a terrace and either 2 queen-sized beds or a king bed. Please note that this room type is just over half a mile from the beach. Free transportation is provided. Room Facilities: Minibar, Shower, Bathtub, Safe, Pay-per-view channels, TV, Telephone, Air conditioning, Hairdryer, Hot tub, Balcony, Bathrobe, Refrigerator, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, CD Player, Fan, Toilet, Bathroom, Slippers, Bathtub or shower, Interconnecting room(s) available, Laptop safe, Flat-screen TV, Sofa, Tile/Marble floor, Wake-up service, Alarm clock, iPod dock, Garden view, Clothes rack Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Nature View Suite with Private Pool Zen Experience 1 king bed	Show prices
댴 Private bathroom Room Size: 1184 ft² In the Zen Grand area, this suite features a private pool and a terrace offering garden views. It has either 2 queen beds or a king bed. Please note that this room type is just over half a mile from the beach. Free transportation is provided. Room Facilities: Minibar, Shower, Bathtub, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Hot tub, Balcony, Bathrobe, Radio, Refrigerator, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, CD Player, Fan, Toilet, Bathroom, Slippers, Cable channels, Bathtub or shower, Laptop safe, Flat-screen TV, Sofa, Tile/Marble floor, Wake-up service, Alarm clock, iPod dock, Garden view, Clothes rack Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children

Just booked in Playa del Carmen: 15 resorts like Grand Velas Riviera Maya - All Inclusive were just booked

Area Info – Great location - show map

Closest Landmarks

Church of Guadalupe 3.3 miles
Kool Beach Club 4.1 miles
Plaza Quinta Alegria 4.5 miles
ADO International Bus Station 5 miles
Disabled-friendly beach 5 miles
Playa del Carmen Maritime Terminal 5.1 miles
Rio Secreto 9.8 miles

Closest Airports

Cozumel Airport 12.8 miles
Cancun Airport 26.9 miles

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3 Restaurants On Site

Piaf

No additional info available
Frida

No additional info available
Azul

Menu: À la carte

Food: International

6 Reasons to Choose Grand Velas Riviera Maya - All Inclusive

Manage your bookings online

70 independent reviews

The staff speaks English

Booking is safe

One of our top picks in Playa del Carmen

Good to Know

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Up to two children under 12 years are charged USD 100 per night when using existing beds.

Free! All children under 2 years stay free of charge in a crib.

The maximum number of extra beds in a room is 1.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Cards accepted at this property

Hover over the cards for more info.

Or, take a look at these appealing alternatives:

Grand Hyatt Playa del Carmen Resort has a review score of 9.1

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The Fine Print

Please note the Piaf Restaurant is in the adults-only area of the complex and therefore guests dining here must be over 16 years old.

Please note that reservations and dress code are required for Gourmet Restaurants: no shorts, sleeveless t-shirts, trainers or sandal. All restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing.

Please note that some rooms are about half a mile from the beach.

There is an additional nightly charge to guarantee connecting rooms. Payment has to be made directly at the property upon arrival. Connecting rooms are subject to availability.

See all guest reviews for Grand Velas Riviera Maya - All Inclusive

Newest Reviews for Grand Velas Riviera Maya - All Inclusive

July 15, 2017

Michelle
United States of America
10

“Fantastic Stay at Grand Velas”
- • Leisure trip
- • Family with young children
- • Nature View Suite Zen Experience
- • Stayed 5 nights
눉Almost everything was perfect. We suggest that they do not charge extra for the stand up paddle boards when it is an all inclusive setting. We understand an extra charge for the jet skis and sailing.
눇The staff was excellent at Grand Velas. Our concierge, Edgar, was very friendly and helpful. He always had a smile for us, was very present and able to help us with anything that we needed. The restaurants had fabulous food and great service. Our waiters Isaac and Virgilo at Azul and our waiter Cesar from Yucatan at Cocina del Autor were fantastic. Each night the turn down service was friendly and made sure that we had everything that we needed. We would highly recommend Grand Velas Resort.
June 17, 2017

Tiffany
United States of America
9.2

“Wonderful resort with excellent service and food”
- • Leisure trip
- • Family with young children
- • Ambassador Suite Ocean View
- • Stayed 6 nights
눉We didn't like the beach because there were so much seaweeds and rocks on the shore. We can't really swim at the beach
눇We love the food, wonderful staffs, beautiful pools (especially at Ambassador), and cleanliness of this facility
May 30, 2017

Zgolan
United States of America
Age group: 35 – 44
10

“Best resort in the Riviera Maya”
- • Leisure trip
- • Couple
- • Grand Class Suite Ocean Front
- • Stayed 3 nights
눉Everything was perfect
눇Our vacation was wonderful mainly because of this resort. Excellent staff, beautiful resort, and the dining experience was beyond any standard. Paula our concierge made our experience unbelievable. Thank you!
April 16, 2017

Tom
United States of America
10

“Poor beach!”
- • Leisure trip
- • Group of friends
- • Nature View Suite Zen Experience
- • Stayed 3 nights
눉The resort, staff, service was top notch. For such a high end resort, the fact that they have not brought sand into their shore is unacceptable. Do not think that you can walk 2 feet into the ocean without shoes on. Your feet will be cut and bruised. The shore is rocky and sharp on the feet. You have to walk a half mile to another resort to get good sand...too bad!
March 4, 2017

Gene
United States of America
10

“Return to best service ever”
- • Leisure trip
- • Group of friends
- • Ambassador Suite with Sea View
- • Stayed 7 nights
- • Submitted from a mobile device
눉Nothing but would love to lower my price to stay
눇All food great
February 14, 2017

Suhwan
United States of America
9.2

Wonderful
- • Leisure trip
- • Family with young children
- • Ambassador Suite with Sea View
- • Stayed 4 nights
눉Nothing !
눇Good food.
January 26, 2017

John
United States of America
8.3

“Very nice service excellent food just ok”
- • Leisure trip
- • Couple
- • Nature View Suite Zen Experience
- • Stayed 11 nights
- • Submitted from a mobile device
눉The zen area was a little invonvienent Staff was excellent
눇Great service
January 25, 2017

Sharon
Canada
9.2

“Mayan dream”
- • Leisure trip
- • Family with young children
- • Ambassador Suite with Sea View
- • Stayed 7 nights
눉The kids club could have been more extensive with activities outside on the beach and/or by the pool in order to avoid kids just staring at the TV.
눇Everything else was perfect
January 12, 2017

Jane
United States of America

1 helpful vote
3.3

“Nice Spa Ants and broken tub”
- • Leisure trip
- • Couple
- • Nature View Suite with Private Pool Zen Experience
- • Stayed 5 nights
- • Submitted from a mobile device
눉The rooms weren't very clean.Or functioning properly one room had a broken ac and the next had ants. The staff wasn't helpful with complaints. My room had a major ant problem and i was on the top floor and my sisters tub was broken and they didn't fix it till she slipped and hurt herself then they fixed it
눇The spa was wonderful one of the best I've ever been to i loved it. Some of the staff were great the rest weren't.
November 9, 2016

Carlos
United States of America
10

“Excellent”
- • Leisure trip
- • Family with young children
- • Nature View Suite Zen Experience
- • Stayed 4 nights
- • Submitted from a mobile device
눉Nothing
April 17, 2016

Harriet
United States of America
9.6

“Great place to relax.”
- • Leisure trip
- • Family with young children
- • Nature View Suite Zen Experience
- • Stayed 5 nights
눉There could be more activities for small children and some night life.
눇The place is beautiful, the staff wonderful and the food excellent.
April 10, 2016

Dan
United States of America

3 helpful votes
8.3

“Great hotel, great food,But...”
- • Leisure trip
- • Family with young children
- • Nature View Suite Zen Experience
- • Stayed 7 nights
- • Submitted from a mobile device
눉Wasn't as well staffed this year and closed up a lot of the hotel for renovations. We were disappointed that they decided to work on the hotel April 2-9 Which is a busy time of year. We have friends that couldn't get in to the hotel that week so they could Have been more busy. Turn down service came to our room at 10 pm one night and woke our kids up. Either came at 6:30 or too late. Only could use it once the whole vacation due to inconvenient times.
눇I love this property as it was our second time back this year. Last year it was very busy and happening with lots of families and events. This time it was a quieter week and there was little to do on the premises. They eliminated several things including the petting zoo in the kids club, the service wasn't as good as last year and they had no evening events to keep kids busy. It was a B+ and last year it was an A. This is a function of a less busy spring break week of April 2-9, but the contrast to last year was significant Overall I like grand velas a lot but last year I was singing its praises and this year I Liked it but didn't love it. Still a superior option for a vacation for an all- inclusive point of view. It beats all the other Mexican hotels and is much better than Dominican Republic hotels as well. Great food.
January 3, 2016

Roberto
United States of America
10

“The unforgettable 52nd. Anniversary”
- • Leisure trip
- • Couple
- • Ambassador Suite with Private Pool Ocean Front
- • Stayed 6 nights
- • Submitted from a mobile device
눇The personalized attention, the concierge availability, but especially the incredible variety of restaurants and the quality of food! This is an all inclusive where the staff is asking all the time how they may please you.
November 29, 2015

Kirk
United States of America

6 helpful votes
3.8

“Bad customer service and they do not work well with booking.com”
- • Leisure trip
- • Couple
- • Nature View Suite with Private Pool Zen Experience
- • Stayed 1 night
- • Submitted from a mobile device
눉Staff and customer service was horrible. Check-in process was the worst. Lastly we were told that the rooms available online at booking.com were not available. They only had rooms not listed on booking.com at rack rate prices :( can you say false advertising?
눇We liked the fact that we did not stay longer than 1 day.
September 22, 2015

Anonymous
United States of America
10

“AMAZING”
- • Leisure trip
- • Group of friends
- • Ambassador Suite with Sea View
- • Stayed 3 nights
눇THE BEST FOOD, THE BEST STAFF, and THE MOST BEAUTIFUL HOTEL!

Grand Velas Riviera Maya - All Inclusive

Experience World-class Service at Grand Velas Riviera Maya - All Inclusive

Most Popular Facilities

Guests Love...

Lock in a great price for your upcoming stay

Availability

See availability Area Info – Great location - show map

Closest Landmarks

Closest Airports

Piaf

Frida

Azul

6 Reasons to Choose Grand Velas Riviera Maya - All Inclusive

See availability Resort Facilities at Grand Velas Riviera Maya - All Inclusive Great facilities! Review score, 9.0

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Newest Reviews for Grand Velas Riviera Maya - All Inclusive

Michelle

Tiffany

Zgolan

Tom

Gene

Suhwan

John

Sharon

Jane

Carlos

Harriet

Dan

Roberto

Kirk

Anonymous

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Area Info – Great location - show map

Resort Facilities at Grand Velas Riviera Maya - All Inclusive Great facilities! Review score, 9.0

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