Grand Velas Riviera Maya - All Inclusive
Carretera Cancun Tulum Km 62, 77710 Playa del Carmen, Mexico – Excellent location – show map
Excellent location – rated 9.3/10! (score from 28 reviews)
Real guests • Real stays • Real opinions
Super friendly staff. Grand Class suites were awesome. Food and drinks were good. The entire property is spotless.
United States of Americaeverything was beautiful and looked luxurious. Daniel our concierge was AMAZING. He went above and beyond to keep us happy and having a great time. Ruben the waiter was the best ever. The staff is so attentive at all times. the customer service here is the best I’ve ever experienced at an all inclusive.
United States of AmericaEverything! The room accommodations, food, drinks, staff, customer service, pools and views were all so perfect! We also loved the spa so much! One if the top 3 in the world.
United States of AmericaWell manicured and maintained resort. Staff was exceptional and the food was scrumptious.
United States of Americathe venue is amazing and all the staff where very welcoming, engaging and genuinely cared about how your stay is to see if there is anything they can do better.
United KingdomTodo! La playa, la gente que nos atendió en el hotel, la habitacion
ArgentinaTODO accesible, limpio, lujoso y confortable y muy amables los trabajadores
MexicoEl servicio del personal, en especial los meseros, excelente! Excelente comida en los restaurantes, en especial en Piaf y Cocina de Autor.
Switzerland
- What guests loved the most:
“Super friendly staff. Grand Class suites were awesome. Food and drinks were good. The entire property is spotless.”
United States of America“everything was beautiful and looked luxurious. Daniel our concierge was AMAZING. He went above and beyond to keep us happy and having a great time. Ruben the waiter was the best ever. The staff is so attentive at all times. the customer service here is the best I’ve ever experienced at an all inclusive.”
United States of America“Everything! The room accommodations, food, drinks, staff, customer service, pools and views were all so perfect! We also loved the spa so much! One if the top 3 in the world.”
United States of America“Well manicured and maintained resort. Staff was exceptional and the food was scrumptious.”
United States of America“the venue is amazing and all the staff where very welcoming, engaging and genuinely cared about how your stay is to see if there is anything they can do better.”
United Kingdom“Todo! La playa, la gente que nos atendió en el hotel, la habitacion”“0”
Argentina“TODO accesible, limpio, lujoso y confortable y muy amables los trabajadores”“0”
Mexico“El servicio del personal, en especial los meseros, excelente! Excelente comida en los restaurantes, en especial en Piaf y Cocina de Autor.”“0”
SwitzerlandCategories:
Experience World-class Service at Grand Velas Riviera Maya - All Inclusive
Amid the tropical beauty that embraces the Riviera Maya and overlooking the Caribbean Sea, Grand Velas opens its doors to offer natural environments dedicated to pampering the senses and inviting you to reconnect with the carefree, yet sophisticated, Caribbean lifestyle.
Discover the flavors our chefs create in each dish; indulge in rituals that rescue ancestral wellness techniques at SE Spa; enjoy fun family moments with our endless activities, and relish dream-like couples’ moments. Grand Velas Riviera Maya is the background and you are the author of every experience to redefine the meaning of luxury.
Couples in particular like the location – they rated it 9.1 for a two-person trip.
Mayakoba Beach
7.9 Good beach400 feet from propertyPlaya del Carmen Beach
7.5 Good beach600 feet from propertyOcean Maya Royale - Adults Only Beach
6.3 Pleasant beach1.6 miles from property
Select topics to read reviews:
See what guests loved the most:
Joseph
United States of America“Super friendly staff. Grand Class suites were awesome. Food and drinks were good. The entire property is spotless.”
NaeemahUnited States of America“everything was beautiful and looked luxurious. Daniel our concierge was AMAZING. He went above and beyond to keep us happy and having a great time. Ruben the waiter was the best ever. The staff is so attentive at all times. the customer service...”- ShayUnited States of America“Everything! The room accommodations, food, drinks, staff, customer service, pools and views were all so perfect! We also loved the spa so much! One if the top 3 in the world.”
PatrickUnited States of America“Well manicured and maintained resort. Staff was exceptional and the food was scrumptious.”- AAnonymous
United Kingdom“the venue is amazing and all the staff where very welcoming, engaging and genuinely cared about how your stay is to see if there is anything they can do better.” 
Irene
Argentina“Todo! La playa, la gente que nos atendió en el hotel, la habitacion”
Silvia
Mexico“TODO accesible, limpio, lujoso y confortable y muy amables los trabajadores”
Ana
Switzerland“El servicio del personal, en especial los meseros, excelente! Excelente comida en los restaurantes, en especial en Piaf y Cocina de Autor.”
- Hi Are there activities for kids?Yes, we have several activities for the children, but for more information about the hotel's activities, you can contact our concierge department for ..Answered on 8 July 2021
- Is your private beach next to the property or do I need to use a means of transportation to go there?Good afternoon If you book a Zen Grand Suite Nature View you need to take a private transportation to the beach which is included and available 24 ho..Answered on 1 September 2020
- How can I get to the closest beach from the property?Good afternoon, You can take a Van with air conditioned from the Zen Section to Ambassador, this is available 24 hours and it does not have extra ch..Answered on 1 September 2020
- all inclusiveGood afternoon, Thank you for your interest in our property, yes, our resort is deluxe All-Inclusive. Saludos!Answered on 3 December 2021
- What are the measurements for your double beds and extra large double beds?The measurements of the beds have a standard size. I share an approximate measurement. Queen Size are 150 cm wide by 190 cm long /King Size are 190 cm..Answered on 4 May 2022
- Still looking?
Piaf
Food: French
Open for: Dinner
Frida
Food: Mexican
Open for: Dinner
Azul
Food: International
Open for: Breakfast, Brunch, Lunch, Dinner
Bistro
Food: International
Open for: Breakfast, Brunch, Lunch, Dinner
Cocina de Autor
Open for: Dinner
Lucca
Food: Italian, Mediterranean
Open for: Dinner
Sen Lin
Food: Chinese, Japanese, Korean, Thai, Vietnamese, Asian
Open for: Dinner
Chaká
Food: Mexican
Open for: Dinner
- Toilet paper
- Towels
- Towels/Sheets (extra fee)
- Bathtub or shower
- Slippers
- Private Bathroom
- Toilet
- Free toiletries
- Hairdryer
- Bathtub
- Shower
- Wardrobe or closet
- Alarm clock
- View
- Picnic area
- Outdoor furniture
- Beachfront
- Outdoor dining area
- Sun deck
- Private beach area
- Terrace
- Garden
- Dining table
- Coffee machine
- Dryer
- Socket near the bed
- Fold-up bed
- Clothes rack
- Bicycle rental
- Aerobics
- Live sports events (broadcast)
- Live music/Performance
- Cooking classAdditional charge
- Tour or class about local culture
- Themed dinners
- Bike tours
- Walking tours
- Movie nightsAdditional charge
- Beach
- Evening entertainment
- Kids' club
- Water sports facilities on site
- Nightclub/DJ
- Entertainment staff
- Mini golf
- Cycling
- Hiking
- Karaoke
- Ping-pong
- Pool table
- Playground
- Game room
- Golf course (within 2 miles)Additional charge
- Desk
- Flat-screen TV
- Cable channels
- Satellite channels
- Radio
- Telephone
- TV
- Coffee house on site
- Fruit
- Wine/Champagne
- Kid-friendly buffet
- Kids' meals
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Bar
- Minibar
- Restaurant
- Valet parking
- Invoice provided
- Concierge
- ATM on site
- Baggage storage
- Tour desk
- Currency exchange
- 24-hour front desk
- Strollers
- Baby safety gates
- Outdoor play equipment for kids
- Indoor play area
- Board games/Puzzles
- Babysitting/Child servicesAdditional charge
- Daily housekeeping
- Suit pressAdditional charge
- Ironing service
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/PhotocopyingAdditional charge
- Business centerAdditional charge
- Meeting/Banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
- Safe
- Shuttle serviceAdditional charge
- Grocery deliveries
- Air conditioning
- Hypoallergenic room available
- Wake-up service
- Tile/Marble floor
- Car rental
- Laptop safe
- Chapel/Shrine
- Soundproof rooms
- Elevator
- Family rooms
- Hair/Beauty salon
- Ironing facilities
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake-up service/Alarm clock
- Room service
- Toilet with grab rails
- Wheelchair accessible
- Open all year
- All ages welcome
- Infinity pool
- Pool with view
- Pool bar
- Beach chairs/Loungers
- Open all year
- Adults only
- Pool with view
- Pool bar
- Beach chairs/Loungers
- Open all year
- All ages welcome
- Pool with view
- Beach chairs/Loungers
- Kids' pool
- Locker rooms
- Personal trainer
- Fitness classes
- Yoga classes
- Fitness
- Massage chair
- Spa/Wellness packages
- Spa lounge/Relaxation area
- Steam room
- Spa facilities
- Body wrap
- Body treatments
- Haircut
- Pedicure
- Manicure
- Facial treatments
- Beauty services
- Beach umbrellas
- Beach chairs/Loungers
- Public Bath
- MassageAdditional charge
- SpaAdditional charge
- Fitness center
- SaunaAdditional charge
- English
- Spanish
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
The number of cribs allowed depends on the option you choose. Check your selected option for more info.
There are no extra beds available at this property.
All cribs are subject to availability.
No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Grand Velas Riviera Maya - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Cocina de Autor – Creative, evolutionary cuisine – A la carte fine dining (available only at GVRM for ages 12 and over in
selected seatings)
Bistro – international cuisine – (ages 16 and over)
Please note that reservations and dress code are required for Gourmet Restaurants: no shorts, sleeveless t-shirts, trainers or sandal. All restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing.
Please note that some rooms are located about 0.6 mi from the beach.
There is an additional nightly charge to guarantee connecting rooms. Payment has to be made directly at the property upon arrival. Connecting rooms are subject to availability.
Please note that the New Years Eve gala dinner fee is not included in the room price for children and teens (December 31st). Please contact the property for details.
In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Please inform Grand Velas Riviera Maya - All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
FAQs about Grand Velas Riviera Maya - All Inclusive
-
The prices at Grand Velas Riviera Maya - All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
-
Grand Velas Riviera Maya - All Inclusive has 8 restaurants:
- Piaf
- Sen Lin
- Lucca
- Chaká
- Azul
- Frida
- Cocina de Autor
- Bistro
-
Grand Velas Riviera Maya - All Inclusive offers the following activities/services (charges may apply):
- Spa
- Fitness center
- Sauna
- Massage
- Cycling
- Hiking
- Playground
- Pool table
- Game room
- Ping-pong
- Karaoke
- Mini golf
- Golf course (within 2 miles)
- Evening entertainment
- Kids' club
- Beachfront
- Aerobics
- Themed dinners
- Beach
- Personal trainer
- Bicycle rental
- Walking tours
- Live sports events (broadcast)
- Locker rooms
- Beauty services
- Cooking class
- Swimming pool
- Water sports facilities on site
- Facial treatments
- Movie nights
- Public Bath
- Tour or class about local culture
- Manicure
- Bike tours
- Pedicure
- Live music/Performance
- Haircut
- Body treatments
- Body wrap
- Spa facilities
- Steam room
- Private beach area
- Spa lounge/Relaxation area
- Spa/Wellness packages
- Massage chair
- Entertainment staff
- Fitness
- Nightclub/DJ
- Yoga classes
- Fitness classes
-
Yes, this hotel has a pool. See details about the pool and other facilities on this page.
-
Room options at Grand Velas Riviera Maya - All Inclusive include:
- Suite
- Family
-
Yes, Grand Velas Riviera Maya - All Inclusive is popular with guests booking family stays.
-
Grand Velas Riviera Maya - All Inclusive is 4.3 miles from the center of Playa del Carmen.
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Check-in at Grand Velas Riviera Maya - All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.
