Amid the tropical beauty that embraces the Riviera Maya and overlooking the Caribbean Sea, Grand Velas opens its doors to offer natural environments dedicated to pampering the senses and inviting you to reconnect with the carefree, yet sophisticated, Caribbean lifestyle. Discover the flavors our chefs create in each dish; indulge in rituals that rescue ancestral wellness techniques at SE Spa; enjoy fun family moments with our endless activities, and relish dream-like couples’ moments. Grand Velas Riviera Maya is the background and you are the author of every experience to redefine the meaning of luxury.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.2)

Great Food: Meals here are highly recommended!

Want a great night's sleep? This property was highly rated for its very comfy beds.

Free Parking Available On Site

Activities:

Fitness center

Golf course (within 2 miles)

Game room


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.1
Facilities
9.4
Cleanliness
9.3
Comfort
9.4
Value for money
7.8
Location
9.3
Free WiFi
8.3
High score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Joseph
    United States of America United States of America
    Super friendly staff. Grand Class suites were awesome. Food and drinks were good. The entire property is spotless.
  • Naeemah
    United States of America United States of America
    everything was beautiful and looked luxurious. Daniel our concierge was AMAZING. He went above and beyond to keep us happy and having a great time. Ruben the waiter was the best ever. The staff is so attentive at all times. the customer service...
  • Shay
    United States of America United States of America
    Everything! The room accommodations, food, drinks, staff, customer service, pools and views were all so perfect! We also loved the spa so much! One if the top 3 in the world.

Area info

Restaurants
8 Restaurants On Site

  • Piaf
    • Cuisine
      French
    • Open for
      Dinner
    • Ambience
      Romantic
  • Frida
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambience
      Traditional
  • Azul
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner
  • Bistro
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner
  • Cocina de Autor
    • Open for
      Dinner
    • Ambience
      Modern
  • Lucca
    • Cuisine
      Italian • Mediterranean
    • Open for
      Dinner
    • Ambience
      Romantic
  • Sen Lin
    • Cuisine
      Chinese • Japanese • Korean • Thai • Vietnamese • Asian
    • Open for
      Dinner
    • Ambience
      Modern
  • Chaká
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambience
      Family-friendly

Resort facilities at Grand Velas Riviera Maya - All Inclusive
Great facilities! Review score, 9.4

Most popular amenities
  • 3 swimming pools
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Fitness center
  • Bar
  • Private beach area
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Outdoor dining area
  • Sun deck
  • Private beach area
  • Terrace
  • Garden
Kitchen
  • Dining table
  • Coffee machine
  • Dryer
Room Amenities
  • Socket near the bed
  • Fold-up bed
  • Clothes rack
Activities
  • Bicycle rental
  • Aerobics
  • Live sports events (broadcast)
  • Live music/Performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
  • Themed dinners
  • Bike tours
  • Walking tours
  • Movie nights
    Additional charge
  • Beach
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site
  • Nightclub/DJ
  • Entertainment staff
  • Mini golf
  • Cycling
  • Hiking
  • Karaoke
  • Ping-pong
  • Pool table
  • Playground
  • Game room
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
  • Kid-friendly buffet
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
Internet
WiFi is available in public areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
  • Valet parking
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Strollers
  • Baby safety gates
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Grocery deliveries
  • Air conditioning
  • Hypoallergenic room available
  • Wake-up service
  • Tile/Marble floor
  • Car rental
  • Laptop safe
  • Chapel/Shrine
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
3 swimming pools
Pool 1 – outdoor
  • Open all year
  • All ages welcome
  • Infinity pool
  • Pool with view
  • Pool bar
  • Beach chairs/Loungers
Pool 2 – outdoor
  • Open all year
  • Adults only
  • Pool with view
  • Pool bar
  • Beach chairs/Loungers
Pool 3 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Beach chairs/Loungers
Spa
  • Kids' pool
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Massage chair
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body treatments
  • Haircut
  • Pedicure
  • Manicure
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Grand Velas Riviera Maya - All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa American Express Cash is not accepted Grand Velas Riviera Maya - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Restaurants:

PIAF Frech Cuisine & COCINA DE AUTOR Creative, evolutionary cuisine for ages 12 and over in selected seatings.

BISTRO International cuisine for ages 16 and over.

Please note that reservations and dress code are required for Gourmet Restaurants: no shorts, sleeveless t-shirts, trainers or sandal. All restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing.

Please note that some rooms are located about 0.6 mi from the beach.

There is an additional nightly charge to guarantee connecting rooms.

Payment has to be made directly at the property upon arrival.

Connecting rooms are subject to availability.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Grand Velas Riviera Maya - All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

FAQs about Grand Velas Riviera Maya - All Inclusive

  • Check-in at Grand Velas Riviera Maya - All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Grand Velas Riviera Maya - All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Grand Velas Riviera Maya - All Inclusive include:

    • Suite
    • Family

  • Grand Velas Riviera Maya - All Inclusive has 8 restaurants:

    • Frida
    • Sen Lin
    • Lucca
    • Bistro
    • Cocina de Autor
    • Chaká
    • Piaf
    • Azul

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Yes, Grand Velas Riviera Maya - All Inclusive is popular with guests booking family stays.

  • Grand Velas Riviera Maya - All Inclusive is 4.3 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Grand Velas Riviera Maya - All Inclusive offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Playground
    • Pool table
    • Game room
    • Ping-pong
    • Karaoke
    • Mini golf
    • Golf course (within 2 miles)
    • Evening entertainment
    • Kids' club
    • Beachfront
    • Aerobics
    • Themed dinners
    • Beach
    • Personal trainer
    • Bicycle rental
    • Walking tours
    • Live sports events (broadcast)
    • Locker rooms
    • Beauty services
    • Cooking class
    • Swimming pool
    • Water sports facilities on site
    • Facial treatments
    • Movie nights
    • Public Bath
    • Tour or class about local culture
    • Manicure
    • Bike tours
    • Pedicure
    • Live music/Performance
    • Haircut
    • Body treatments
    • Body wrap
    • Spa facilities
    • Steam room
    • Private beach area
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Massage chair
    • Entertainment staff
    • Fitness
    • Nightclub/DJ
    • Yoga classes
    • Fitness classes