Experience World-class Service at Grand Velas Riviera Maya - All Inclusive

Amid the tropical beauty that embraces the Riviera Maya and overlooking the Caribbean Sea, Grand Velas opens its doors to offer natural environments dedicated to pampering the senses and inviting you to reconnect with the carefree, yet sophisticated, Caribbean lifestyle.
Discover the flavors our chefs create in each dish; indulge in rituals that rescue ancestral wellness techniques at SE Spa; enjoy fun family moments with our endless activities, and relish dream-like couples’ moments. Grand Velas Riviera Maya is the background and you are the author of every experience to redefine the meaning of luxury.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Grand Velas Riviera Maya - All Inclusive has been welcoming Booking.com guests since Aug 11, 2011

Property Highlights

Top Location: Highly rated by recent guests (9.3)

Great Food: Meals here are highly recommended!

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Italian, Vegetarian, Vegan, Asian, American, Buffet

Free Parking Available On Site

Activities:

Fitness center

Golf course (within 2 miles)

Game room


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Closest beaches
  • Mayakoba Beach

    7.9 Good beach
    400 feet from property
  • Playa del Carmen Beach

    7.5 Good beach
    600 feet from property
  • Ocean Maya Royale - Adults Only Beach

    6.3 Pleasant beach
    1.6 miles from property
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Hi Are there activities for kids?
    Yes, we have several activities for the children, but for more information about the hotel's activities, you can contact our concierge department for ..
    Answered on 8 July 2021
  • Is your private beach next to the property or do I need to use a means of transportation to go there?
    Good afternoon If you book a Zen Grand Suite Nature View you need to take a private transportation to the beach which is included and available 24 ho..
    Answered on 1 September 2020
  • How can I get to the closest beach from the property?
    Good afternoon, You can take a Van with air conditioned from the Zen Section to Ambassador, this is available 24 hours and it does not have extra ch..
    Answered on 1 September 2020
  • all inclusive
    Good afternoon, Thank you for your interest in our property, yes, our resort is deluxe All-Inclusive. Saludos!
    Answered on 3 December 2021
  • What are the measurements for your double beds and extra large double beds?
    The measurements of the beds have a standard size. I share an approximate measurement. Queen Size are 150 cm wide by 190 cm long /King Size are 190 cm..
    Answered on 4 May 2022
  • Still looking?
Area info *
8 Restaurants On Site

    Piaf

    Food: French

    Open for: Dinner

    Frida

    Food: Mexican

    Open for: Dinner

    Azul

    Food: International

    Open for: Breakfast, Brunch, Lunch, Dinner

    Bistro

    Food: International

    Open for: Breakfast, Brunch, Lunch, Dinner

    Cocina de Autor

    Open for: Dinner

    Lucca

    Food: Italian, Mediterranean

    Open for: Dinner

    Sen Lin

    Food: Chinese, Japanese, Korean, Thai, Vietnamese, Asian

    Open for: Dinner

    Chaká

    Food: Mexican

    Open for: Dinner

Resort Facilities at Grand Velas Riviera Maya - All Inclusive
Bathroom
  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Outdoor dining area
  • Sun deck
  • Private beach area
  • Terrace
  • Garden
Kitchen
  • Dining table
  • Coffee machine
  • Dryer
Room Amenities
  • Socket near the bed
  • Fold-up bed
  • Clothes rack
Activities
  • Bicycle rental
  • Aerobics
  • Live sports events (broadcast)
  • Live music/Performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
  • Themed dinners
  • Bike tours
  • Walking tours
  • Movie nights
    Additional charge
  • Beach
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site
  • Nightclub/DJ
  • Entertainment staff
  • Mini golf
  • Cycling
  • Hiking
  • Karaoke
  • Ping-pong
  • Pool table
  • Playground
  • Game room
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
  • Kid-friendly buffet
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
Internet
WiFi is available in public areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
  • Valet parking
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Strollers
  • Baby safety gates
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Grocery deliveries
  • Air conditioning
  • Hypoallergenic room available
  • Wake-up service
  • Tile/Marble floor
  • Car rental
  • Laptop safe
  • Chapel/Shrine
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
3 swimming pools
Pool 1 – outdoor
  • Open all year
  • All ages welcome
  • Infinity pool
  • Pool with view
  • Pool bar
  • Beach chairs/Loungers
Pool 2 – outdoor
  • Open all year
  • Adults only
  • Pool with view
  • Pool bar
  • Beach chairs/Loungers
Pool 3 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Beach chairs/Loungers
Spa
  • Kids' pool
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Massage chair
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body treatments
  • Haircut
  • Pedicure
  • Manicure
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Grand Velas Riviera Maya - All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 year
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa American Express Grand Velas Riviera Maya - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Piaf – French cuisine – A la carte fine dining for ages 12 and over in selected seatings.
Cocina de Autor – Creative, evolutionary cuisine – A la carte fine dining (available only at GVRM for ages 12 and over in
selected seatings)
Bistro – international cuisine – (ages 16 and over)

Please note that reservations and dress code are required for Gourmet Restaurants: no shorts, sleeveless t-shirts, trainers or sandal. All restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing.

Please note that some rooms are located about 0.6 mi from the beach.

There is an additional nightly charge to guarantee connecting rooms. Payment has to be made directly at the property upon arrival. Connecting rooms are subject to availability.

Please note that the New Years Eve gala dinner fee is not included in the room price for children and teens (December 31st). Please contact the property for details.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Please inform Grand Velas Riviera Maya - All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Grand Velas Riviera Maya - All Inclusive

  • The prices at Grand Velas Riviera Maya - All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Grand Velas Riviera Maya - All Inclusive has 8 restaurants:

    • Piaf
    • Sen Lin
    • Lucca
    • Chaká
    • Azul
    • Frida
    • Cocina de Autor
    • Bistro

  • Grand Velas Riviera Maya - All Inclusive offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Playground
    • Pool table
    • Game room
    • Ping-pong
    • Karaoke
    • Mini golf
    • Golf course (within 2 miles)
    • Evening entertainment
    • Kids' club
    • Beachfront
    • Aerobics
    • Themed dinners
    • Beach
    • Personal trainer
    • Bicycle rental
    • Walking tours
    • Live sports events (broadcast)
    • Locker rooms
    • Beauty services
    • Cooking class
    • Swimming pool
    • Water sports facilities on site
    • Facial treatments
    • Movie nights
    • Public Bath
    • Tour or class about local culture
    • Manicure
    • Bike tours
    • Pedicure
    • Live music/Performance
    • Haircut
    • Body treatments
    • Body wrap
    • Spa facilities
    • Steam room
    • Private beach area
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Massage chair
    • Entertainment staff
    • Fitness
    • Nightclub/DJ
    • Yoga classes
    • Fitness classes

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Grand Velas Riviera Maya - All Inclusive include:

    • Suite
    • Family

  • Yes, Grand Velas Riviera Maya - All Inclusive is popular with guests booking family stays.

  • Grand Velas Riviera Maya - All Inclusive is 4.3 miles from the center of Playa del Carmen.

  • Check-in at Grand Velas Riviera Maya - All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.