Name: Grand Velas Riviera Maya - All Inclusive
Address: Carretera Cancun Tulum Km 62, 77710 Playa del Carmen, Mexico, Carretera Cancun Tulum Km 62, Quintana Roo, 77710, Mexico
Price range: Prices for upcoming dates start at $717 per night (We Price Match)
Rating: 9.5

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (48)

Resort Grand Velas Riviera Maya - All Inclusive

Private Beach. Property has a private beach. (Free access) Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.

Carretera Cancun Tulum Km 62, 77710 Playa del Carmen, Mexico –

A bird's-eye view of Grand Velas Riviera Maya - All Inclusive

A bathroom at Grand Velas Riviera Maya - All Inclusive

A view of the pool at Grand Velas Riviera Maya - All Inclusive or nearby

A balcony or terrace at Grand Velas Riviera Maya - All Inclusive

The swimming pool at or near Grand Velas Riviera Maya - All Inclusive

Spa and/or other wellness facilities at Grand Velas Riviera Maya - All Inclusive

A bed or beds in a room at Grand Velas Riviera Maya - All Inclusive

A restaurant or other place to eat at Grand Velas Riviera Maya - All Inclusive

A pool table at Grand Velas Riviera Maya - All Inclusive

The lounge or bar area at Grand Velas Riviera Maya - All Inclusive

The fitness center and/or fitness facilities at Grand Velas Riviera Maya - All Inclusive

Children staying at Grand Velas Riviera Maya - All Inclusive

Lock in a great price for Grand Velas Riviera Maya - All Inclusive – rated 9.5 by recent guests!

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Beautiful surroundings, everything was excellent. Very clean and well maintained.

Vicky

United States of America

Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.

Darko

United States of America

Food was great. Room and accommodations fantastic .

John

United States of America

Staff is extremely courteous and responsive! Spa was wonderful. Grounds are gorgeous.

Chris

United States of America

Everything! The place is gorgeous, the staff was amazingly kind and the location is just brilliant. The All-inclusive is awesome, from the mini bar and room service, to the absolutely delightful restaurants that you can visit and dwell on the million options the have for a meal/dinner.

Levi

Mexico

You cannot help the overgrowth of seaweed where the sandbags use to counter beach erosion .

Allison

United States of America

My husband operates two Forbes 5 star resorts and we chose Grand Velas for our personal vacation. It far exceeded expectations and is, in fact, one of the best resorts we have ever experienced. The food and service were extraordinary and of course, the property itself is incredibly beautiful. We spent a good bit of time in the spa as well and it was a fabulous experience. While the resort is expensive, it is worth every penny and more. This is a property not to be missed for the luxury traveler or anyone celebrating a special occasion or someone wanting a memorable trip to think about for the rest of your life.

Poppy

United States of America

This is the best hotel in Mexico, of course it is a bit expensive! The staff always willing to help and make it the best experience! The food is unbeatable I recommend the "Cocina de Autor" restaurant!

Pablo

Mexico

Bardzo dobry hotel! Ale najbardziej zaskoczyła mnie jakość jedzenia i obsługi pomimo, że to hotel all inclusive. Śniadania i lunch w Bistro przy basenie tylko dla dorosłych to jakość z najwyższej półki, kolacje w restauracji Francuskiej (zasługuje na gwiazdkę Michelin) a wybór win!!! naprawdę polecam, zresztą we włoskiej i meksykańskiej jest też bardzo dobrze. Mam porównanie bo następne kilka dni spędziłem w Rosewood Mayakoba hotel nie w formule all inclusive wszystko płatne zaczynając od śniadania i mogli by się dużo nauczyć od kucharzy i obsługi w Grand Velas.

Poland

WI FI Perfecto limpio hermoso organizado divino!!!

Bolivia

Image of the property

Image of the property Image of the property

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10

Free WiFi

What guests loved the most:
“Beautiful surroundings, everything was excellent. Very clean and well maintained.”

Vicky United States of America
“Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.”

Darko United States of America
“Food was great. Room and accommodations fantastic .”

John United States of America
“Staff is extremely courteous and responsive! Spa was wonderful. Grounds are gorgeous.”

Chris United States of America
“Everything! The place is gorgeous, the staff was amazingly kind and the location is just brilliant.”

Levi Mexico
“You cannot help the overgrowth of seaweed where the sandbags use to counter beach erosion .”

Allison United States of America
“My husband operates two Forbes 5 star resorts and we chose Grand Velas for our personal vacation. It far exceeded expectations and is, in fact, one of the best resorts we have ever experienced.”

Poppy United States of America
“This is the best hotel in Mexico, of course it is a bit expensive! The staff always willing to help and make it the best experience!”

Pablo Mexico
“Bardzo dobry hotel! Ale najbardziej zaskoczyła mnie jakość jedzenia i obsługi pomimo, że to hotel all inclusive.”

Ok Poland
“WI FI Perfecto limpio hermoso organizado divino!!!”

Jm Bolivia

Experience World-class Service at Grand Velas Riviera Maya - All Inclusive

One of our top picks in Playa del Carmen.Offering amazing views of the Caribbean Sea, Grand Velas Riviera Maya is an luxury all-inclusive resort features a large outdoor pool, spa, 3 all-day restaurants, 5 gourmet dining venues and beautiful suites with private terraces.

A 5-minute drive from central Playa del Carmen, the Grand Velas Riviera Maya is made up of 3 different sections, including a family area, a section for children over 12, plus a Zen-like area surrounded by a tropical setting. The resort is set in lush gardens.

The spacious, air-conditioned suites at this AAA Five Diamond Award winner have free WiFi, mini-bar as well as a seating area with a sofa and flat-screen TV. All suites feature stylish décor with tiled floors, and include a Nespresso coffee maker and L'Occitan toiletries. The marbled bathrooms have walk-in glass showers and deep-soak hot tubs.

The Piaf Restaurant specializes in French cuisine, while Sen Lin offers Pan Asian dishes. Frida Restaurant offers Mexican cuisine, while Italian and Spanish gourmet options are also available. Cocina de Autor, a restaurant of contemporany, evolutionary and creative cuisine. Lighter meals can be enjoyed in the bistro and poolside restaurants.

The Grand Velas’ spa features an indoor swimming pool and a range of whirlpool baths and saunas. Treatments include massage, and traditional therapies. Concierge services are available 24/7, as well as gourmet room service.

Cancún International Airport is a 35-minute drive from the Riviera Maya.

This property also has one of the top-rated locations in Playa del Carmen! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9.6 for a two-person trip.

This property is also rated for the best value in Playa del Carmen! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Grand Velas Riviera Maya - All Inclusive has been welcoming Booking.com guests since Aug 11, 2011

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Most Popular Facilities

Swimming pool

Free WiFi

Free parking

Outdoor pool

Airport shuttle

Family rooms

Bar

Private beach area

Good for couples – they rated the facilities 9.5 for two-person stays.

ATM: Need cash? This property has an ATM on site.

Bookers love...

Top Location: Highly rated by recent guests (9.4)

Great Food: Meals here are highly recommended!

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Italian, Vegetarian, Vegan, Asian, American, Buffet

Free Parking Available On Site

Activities:

Fitness center

Golf course (within 2 miles)

Game room

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Grand Velas Riviera Maya - All Inclusive?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 3 Max children: 1 (up to years of age)	Nature View Suite Zen Experience 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Free parking In the Zen Grand area, this luxurious suite overlooks the hotel's attractive gardens. It has a terrace and either 2 queen-sized beds or a king bed. Please note that this room type is just over half a mile from the beach. Free transportation is provided. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Bathrobe • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Laptop safe • Flat-screen TV • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Dryer • Wardrobe or closet • Garden view • Coffee machine • Terrace • Towels • Dining table • Outdoor dining area • Entire unit located on ground floor • Entire unit wheelchair accessible • Clothes rack • Fold-up bed • Toilet paper Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 3 Max children: 1 (up to years of age)	Nature View Suite with Private Pool Zen Experience 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking In the Zen Grand area, this suite features a private pool and a terrace offering garden views. It has either 2 queen beds or a king bed. Please note that this room type is just over half a mile from the beach. Free transportation is provided. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Bathrobe • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Laptop safe • Flat-screen TV • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Dryer • Wardrobe or closet • Garden view • Coffee machine • Terrace • Towels • Dining table • Outdoor dining area • Clothes rack • Fold-up bed • Toilet paper Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
× 6 + Max adults: 6 Max children: 2 (up to years of age)	Zen Grand Two Bedroom Family Suite Nature View 1 twin bed and 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Set in the Zen Grand area, this suite features a terrace offering garden views. It has either 2 queen-size beds or a king-size bed. Please note that this room type is located 0.6 mi from the beach. Free transportation is provided. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Bathrobe • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Interconnecting room(s) available • Laptop safe • Flat-screen TV • Sofa • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Dryer • Wardrobe or closet • Garden view • Coffee machine • Terrace • Towels • Dining table • High chair • Outdoor dining area • Clothes rack • Fold-up bed • Toilet paper Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 3 Max children: 1 (up to years of age)	Ambassador Pool Suite Ocean View Living room: 1 sofa bed Bedroom 2: 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Experience a dream vacation with your family in a heavenly,spacious 1,270 sq. ft. / 387 ft environment. Enjoy the tranquility of the Mexican Caribbean from the comfort of your private ocean front plunge pool and terrace, where you can watch the sun set each day. Maximum occupancy: 3 adults, or 2 adults, 2 children and one infant age 0-36 months. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Laptop safe • Flat-screen TV • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Dryer • Wardrobe or closet • Ocean view • Coffee machine • Terrace • Towels • Dining table • Outdoor dining area • Clothes rack • Fold-up bed • Toilet paper • Sofa bed Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 3 Max children: 1 (up to years of age)	Grand Class Suite Ocean Front Bedroom 1: 1 king bed and 2 queen beds Living room: 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This suite has air conditioning. 1,377-sq. ft. / 417 ft suites. You’ll enjoy absolute privacy and amazement at the beauty of the Riviera Maya from your terrace and private plunge pool overlooking the Mexican Caribbean. At the end of your day, rest in the softness of your comforters and goose down pillows Children are allowed in this room. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Laptop safe • Flat-screen TV • Sofa • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Dryer • Wardrobe or closet • Ocean view • Coffee machine • Terrace • Towels • Dining table • Outdoor dining area • Clothes rack • Fold-up bed • Toilet paper • Sofa bed Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 3 Max children: 1 (up to years of age)	Ambassador Suite Ocean View Living room: 1 sofa bed Bedroom 2: 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Allow your senses to be captivated by beautiful views of the Caribbean Sea from your suite terrace. Enjoy the comfort of 1,270 sq. ft. / 387 ft, where you can soak in your bathroom’s jacuzzi or enjoy exquisite dishes from the suite service menu or dailystocked mini bar, without limits!Maximum occupancy: 3 adults, or 2 adults, 2 children and one infant age 0-36 months. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Laptop safe • Flat-screen TV • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Dryer • Wardrobe or closet • Ocean view • Coffee machine • Terrace • Towels • Dining table • Outdoor dining area • Entire unit located on ground floor • Entire unit wheelchair accessible • Clothes rack • Fold-up bed • Toilet paper • Sofa bed Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
× 6 + Max adults: 6 Max children: 2 (up to years of age)	Ambassador Two Bedroom Family Suite Ocean View 1 twin bed and 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This family room has air conditioning, mini-bar and sofa. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Interconnecting room(s) available • Laptop safe • Flat-screen TV • Sofa • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Dryer • Wardrobe or closet • Ocean view • Coffee machine • Terrace • Towels • Dining table • High chair • Outdoor dining area • Clothes rack • Fold-up bed • Toilet paper • Sofa bed Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Just booked in Playa del Carmen 2 properties like Grand Velas Riviera Maya - All Inclusive were just booked in the last 15 minutes

Area Info

–

Closest Landmarks *

Church of Guadalupe
3.3 miles
Kool Beach Club
4.1 miles
Quinta Alegria Shopping Mall
4.4 miles
ADO International Bus Station
5 miles
Disabled-friendly beach
5 miles
Playa del Carmen Maritime Terminal
5.1 miles
Rio Secreto
9.8 miles
Isla Pasion Weddings
12.5 miles
Dolphin Discovery Cozumel
16.2 miles

Beaches in the Neighborhood

Mayakoba Beach
350 feet
Playa del Carmen Beach White sand
Swimming, Food & Drink, Water Sports

550 feet

Closest Airports *

Cozumel Airport
12.8 miles
Cancun Airport
26.9 miles

All distances are measured in straight lines. Actual travel distances may vary.

What Travelers Love About This Location

“Grand Velas Riveria Maya has fantastic facilities all around, with gorgeous pools and the best beach area I've ever visited. The service was impeccable (sho...”

Jeremy

United States of America

9.5

“Everything! The place is gorgeous, the staff was amazingly kind and the location is just brilliant. The All-inclusive is awesome, from the mini bar and room ser...”

Levi

Mexico

“You cannot help the overgrowth of seaweed where the sandbags use to counter beach erosion .”

Allison

United States of America

Are you missing any information about this area?

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8 Restaurants On Site

Piaf

Food: French

Menu: À la carte
Frida

Food: Mexican

Menu: À la carte
Azul

Food: International

Menu: Buffet & À La Carte

Bistro

Food: International

Menu: Buffet & À La Carte
Cocina de Autor

Menu: À la carte
Lucca

Food: Italian, Mediterranean

Menu: À la carte

Sen Lin

Food: Chinese, Japanese, Korean, Thai, Vietnamese, Asian

Menu: À la carte
Chaká

Food: Mexican

Menu: Buffet & À La Carte

5 reasons to choose Grand Velas Riviera Maya - All Inclusive

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Playa del Carmen

House Rules Grand Velas Riviera Maya - All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children of all ages are welcome.

Children 16 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

0 - 1 year

Can use a crib

FREE

This property doesn't offer extra beds.

The maximum number of cribs allowed depends on the room you choose. Double-check the maximum capacity for the room you selected.

All cribs and extra beds are subject to availability.

Pets

Pets are not allowed.

Grand Velas Riviera Maya - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Piaf – French cuisine – A la carte fine dining for ages 12 and over in selected seatings.
Cocina de Autor – Creative, evolutionary cuisine – A la carte fine dining (available only at GVRM for ages 12 and over in
selected seatings)
Bistro – international cuisine – (ages 16 and over)

Please note that reservations and dress code are required for Gourmet Restaurants: no shorts, sleeveless t-shirts, trainers or sandal. All restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing.

Please note that some rooms are located about 0.6 mi from the beach.

There is an additional nightly charge to guarantee connecting rooms. Payment has to be made directly at the property upon arrival. Connecting rooms are subject to availability.

“Everything! The place is gorgeous, the staff was amazingly kind and the location is just brilliant. The All-inclusive is awesome, from the mini bar and room service, to the absolutely delightful restaurants that you can visit and dwell on the million options the have for a meal/dinner.”

“My husband operates two Forbes 5 star resorts and we chose Grand Velas for our personal vacation. It far exceeded expectations and is, in fact, one of the best resorts we have ever experienced. The food and service were extraordinary and of course, the property itself is incredibly beautiful. We spent a good bit of time in the spa as well and it was a fabulous experience. While the resort is expensive, it is worth every penny and more. This is a property not to be missed for the luxury traveler or anyone celebrating a special occasion or someone wanting a memorable trip to think about for the rest of your life.”

“This is the best hotel in Mexico, of course it is a bit expensive! The staff always willing to help and make it the best experience! The food is unbeatable I recommend the "Cocina de Autor" restaurant!”

“Bardzo dobry hotel! Ale najbardziej zaskoczyła mnie jakość jedzenia i obsługi pomimo, że to hotel all inclusive. Śniadania i lunch w Bistro przy basenie tylko dla dorosłych to jakość z najwyższej półki, kolacje w restauracji Francuskiej (zasługuje na gwiazdkę Michelin) a wybór win!!! naprawdę polecam, zresztą we włoskiej i meksykańskiej jest też bardzo dobrze. Mam porównanie bo następne kilka dni spędziłem w Rosewood Mayakoba hotel nie w formule all inclusive wszystko płatne zaczynając od śniadania i mogli by się dużo nauczyć od kucharzy i obsługi w Grand Velas.”

See all guest reviews for Grand Velas Riviera Maya - All Inclusive

Newest Reviews for Grand Velas Riviera Maya - All Inclusive

Reviewed: August 6, 2019

Vicky
United States of America
10

Exceptional
- • Leisure trip
- • Family with young children
- • Submitted from a mobile device
None
Beautiful surroundings, everything was excellent. Very clean and well maintained.
Reviewed: May 31, 2019

Darko
United States of America
8.8

“Memorable vacation and we hope to do it again.”
- • Leisure trip
- • Family with young children
A lot of sea weed in the ocean somewhat spoiled beach experience. The description of the services on booking.com and real offer did not match.
Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.
Reviewed: April 17, 2019

John
United States of America
8.8

“Had a wonderful time . Staff was friendly and accommodating”
- • Leisure trip
- • Family with young children
- • Submitted from a mobile device
The ocean at the beach area was rocky and shallow. Need to wear water shoes to go in. Policy on no reserving pool chairs not followed by many guests
Food was great. Room and accommodations fantastic .
Reviewed: March 10, 2019

Jeremy
United States of America

2 helpful votes
9.6

“Luxurious relaxation in world-class environment”
- • Leisure trip
- • Couple
The live music during dinners at Cocina de Autor, Sen Lin, and Piaf was pretty cheesy (think clarinets playing Sweet Child of Mine and harps playing the theme from Titanic). The quality of the food, service, and rest of the environs more than made up for it, but management should consider better live options (chill jazz would suffice) or curated playlists. For the money, I expected a slightly better beverage program. The liquor choices are very good, but having cocktail menus (and, preferably, different menus for different bars) at areas other than the beach service bar would be nice, and a tiki bar on the beach would be amazing. In the end, I sipped mostly straight tequila (all great stuff). So, some small areas for improvement, but we absolutely loved our stay overall.
Grand Velas Riveria Maya has fantastic facilities all around, with gorgeous pools and the best beach area I've ever visited. The service was impeccable (shout-outs to Bayron in the Zen Grand; Jorge, Ana, and Omar at Chaka, & Dafne and Alexander at the beach, who each went above and beyond), and we felt pampered and at ease for the entirety of our stay. The only spa service we booked was the water ceremony, but it was amazing, and we would've gladly stayed twice as long as we did (about 2 hours) but for our dinner plans. The main reason we chose this resort over other all-inclusive options in PDC, Tulum, and Cancun was the food's reputation, and it was absolutely the right choice. Breakfasts at Chaka and lunches at Azul were amazing, and our dinners (2x Cocina de Autor, Piaf, and Sen Lin) were truly great, too. Next time we do all-inclusive, this place is a no-brainer. Taking everything into account, though, it will be difficult to visit any other property in the area, despite the fact that we love exploring areas outside of resorts and having dozens of dining and drinking options. The overall experience offered by Grand Velas is second-to-none, and we'll be looking forward to visiting again as soon as possible.
Reviewed: February 19, 2019

Pablo
Mexico

1 helpful vote
9.6

Exceptional
- • Leisure trip
- • Couple
This is the best hotel in Mexico, of course it is a bit expensive! The staff always willing to help and make it the best experience! The food is unbeatable I recommend the "Cocina de Autor" restaurant!
Reviewed: November 17, 2018

Chris
United States of America
9.6

“Wonderful place to chill and be indulged!”
- • Leisure trip
- • Couple
Give guests the ability to run jets/pumps on the plunge pools.
Staff is extremely courteous and responsive! Spa was wonderful. Grounds are gorgeous.
Reviewed: July 23, 2018

Levi
Mexico
10

“The best Hotel I have seen in a while.”
- • Leisure trip
- • Family with young children
- • Submitted from a mobile device
The beach was very Rocky and it had a lot of weed on the shore. It didn't had anything to do with the hotel, it's more of an environmental issue, however it do affects the experience a little bit.
Everything! The place is gorgeous, the staff was amazingly kind and the location is just brilliant. The All-inclusive is awesome, from the mini bar and room service, to the absolutely delightful restaurants that you can visit and dwell on the million options the have for a meal/dinner.
Reviewed: April 14, 2018

Allison
United States of America
10

“This hotel grand Villa less is just as wonderful and magical as it was 10 years ago. The staff is un”
- • Leisure trip
- • Group
- • Submitted from a mobile device
Chili’s overly air conditioned restaurants
You cannot help the overgrowth of seaweed where the sandbags use to counter beach erosion .
Reviewed: April 10, 2018

Jose
Mexico
9.2

“The best for a relaxing three days with excellent food and top service”
- • Leisure trip
- • Couple
- • Submitted from a mobile device
Some rooms are a little far from the beach
Staff is very friendly and well trained.
Reviewed: March 22, 2018

Terri
United States of America
9.6

Exceptional
- • Leisure trip
- • Group
- • Submitted from a mobile device
On a very minor point, We would like to have more Mexican influence in decor and feel of the Resort. It is an exceptional property. We had an amazing time, however we would have like to have heard Mexican music playing and not American "oldies". Overall an absolutely stunning Resort.
Reviewed: March 3, 2018

Gene
Crimea
10

“I really can’t say enough about the people ,services and food.Perfect resort”
- • Leisure trip
- • Group
- • Submitted from a mobile device
A few glitches with the right room King vs 2 queens .This was my 4th visit
Amazing service and great food
Reviewed: December 26, 2017

Carlos
Venezuela

2 helpful votes
7.9

“A good experience, If you do the math its not witrh comming back”
- • Leisure trip
- • Family with young children
Its evident they are trying to get money from you anyway possible, also a bit burocratic , everything needs a process and an authorization before they help you. Services extra are crazy overpriced 1 massage 350 USD, 15 min I used the paddle board ( free everywhere I stayed) 45 USD and on and on. To be fair people are really nice and the food is amazing
Nice food and service
Reviewed: December 13, 2017

Poppy
United States of America

6 helpful votes
10

“Ultra Luxury Experience in Every Way”
- • Leisure trip
- • Couple
- • Submitted from a mobile device
My husband operates two Forbes 5 star resorts and we chose Grand Velas for our personal vacation. It far exceeded expectations and is, in fact, one of the best resorts we have ever experienced. The food and service were extraordinary and of course, the property itself is incredibly beautiful. We spent a good bit of time in the spa as well and it was a fabulous experience. While the resort is expensive, it is worth every penny and more. This is a property not to be missed for the luxury traveler or anyone celebrating a special occasion or someone wanting a memorable trip to think about for the rest of your life.
Reviewed: November 27, 2017

Joseph
United States of America

1 helpful vote
10

“Chill”
- • Leisure trip
- • Family with young children
- • Submitted from a mobile device
Pool was too cold
Pool staff were excellent

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Grand Velas Riviera Maya - All Inclusive

Resort Facilities at Grand Velas Riviera Maya - All Inclusive Great facilities! Review score, 9.4

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