Krystal Cancun
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About this property
This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a mini-bar and cable TV. Each room at Krystal Cancun provides air conditioning. A safety deposit box is available in every room. The Krystal offers on-site car rental services. Other services include event organization, laundry facilities and a tour desk. Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars. Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.
Couples in particular like the location – they rated it 9.1 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular amenities
- 3 swimming pools
- Free Wifi
- Beachfront
- Free parking
- Family rooms
- 4 restaurants
- Spa
- Tea/Coffee Maker in All Rooms
- Bar
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Guest reviews
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Guests who stayed here loved
Bradford
United States“The staff was incredibly friendly, helpful, kind, and sweet. Everyone at the hotel seemed genuinely interested in our enjoyment, comfort, and experience. They went out of their way to handle several requests around food allergies with the upmost...”- Jonnalyn United States“there was a leak inniur bathroom but staff made an effort to make up for it. We were transferred to a different room and was offered some freebies. They called and checked us everyday as well.”
- Kathy United States“Staff was excellent and the resort was sparkling clean!”
- Marisol United States“It was a convenient location. The staff was very nice.”
- Ramon United States“The location and the view I want to recommend the higher hotel floor with ocean view.,Miss Derli that works with Kristal promotion departamant gives us a excellent treatment and I do recommend her to anyone who would like to have the best vacation...”
Saniya
Canada“Good location, good customer service, great massage for which they gave us a coupon, good value for the money”- Sandy United States“Great location. Staff was nice and friendly. Love the pool activities.”
- Suarez United States“The location was excellent. The hotel is right next to the beach and within walking distance to the clubs and to a big souvenir store. The food was great. Very clean.”
- Soto United States“The property was good. Could use some updates but in general it was ok.”
- Tiny United States“This is my 4th time visiting this resort and overall i like it.. great staff great location great views (ocean side)”
Area info
Restaurants
- Hacienda el Mortero
- CuisineMexican
- Open forBrunch • Dinner
- AmbienceTraditional
- Aquamarina
- CuisineInternational
- Open forBreakfast • Lunch • Dinner
- AmbienceFamily-friendly
- Las Velas
- CuisineInternational
- Open forBreakfast • Lunch • Dinner
- AmbienceFamily-friendly
- Mediterraneo
- CuisineMediterranean
- Open forDinner
- AmbienceRomantic
Resort facilities at Krystal Cancun
Most popular amenities
- 3 swimming pools
- Free Wifi
- Beachfront
- Free parking
- Family rooms
- 4 restaurants
- Spa
- Tea/Coffee Maker in All Rooms
- Bar
Bathroom
- Towels
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
- Shower
Bedroom
- Linens
- Wardrobe or closet
View
- View
Outdoors
- Picnic area
- Outdoor furniture
- Beachfront
- Sun deck
- Terrace
- Garden
Room Amenities
- Socket near the bed
Activities
- Aerobics
- Live sports events (broadcast)
- Live music/Performance
- Cooking class
- Tour or class about local cultureAdditional charge
- Happy hourAdditional charge
- Themed dinnersAdditional charge
- Beach
- Water parkAdditional charge
- Kids' club
- Water sports facilities on siteAdditional charge
- Entertainment staff
- SnorkelingAdditional chargeOff-site
- DivingAdditional chargeOff-site
- Playground
- FishingAdditional chargeOff-site
- Golf course (within 2 miles)Additional charge
Living Area
- Sitting area
Media & Technology
- Flat-screen TV
- Cable channels
- Telephone
- TV
- Pay-per-view channels
Food & Drink
- Coffee house on site
- FruitAdditional charge
- Wine/ChampagneAdditional charge
- Kids' mealsAdditional charge
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Bar
- Minibar
- Tea/Coffee maker
InternetWifi is available in the rooms and is free of charge.
ParkingFree private parking is available on site (reservation is not needed).
- Valet parking
Front Desk Services
- Invoice provided
- Concierge
- ATM on site
- Baggage storage
- Tour desk
- 24-hour front desk
Entertainment & Family Services
- Outdoor play equipment for kids
- Board games/Puzzles
- Babysitting/Child servicesAdditional charge
Cleaning Services
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
Business Facilities
- Fax/Photocopying
- Meeting/Banquet facilitiesAdditional charge
Safety & security
- Fire extinguishers
- CCTV outside property
- Smoke alarms
- Security alarm
- 24-hour security
- Safe
General
- Convenience store on site
- Designated smoking area
- Air conditioning
- Smoke-free property
- Tile/Marble floor
- Car rental
- Soundproof rooms
- Elevator
- Family rooms
- Hair/Beauty salon
- Ironing facilities
- Facilities for disabled guests
- Non-smoking rooms
- Iron
- Wake-up service/Alarm clock
- Room service
3 swimming pools
Pool 1 – outdoorFree!
- Open all year
- Adults only
- Infinity pool
- Pool/Beach towels
- Pool bar
- Beach chairs/Loungers
- Beach umbrellas
Pool 2 – outdoor (kids)Free!
- Open all year
- Suitable for kids
- Plunge pool
Pool 3 – outdoorFree!
- Open all year
- Adults only
- Pool/Beach towels
- Beach chairs/Loungers
Spa
- Kids' pool
- Yoga classes
- Fitness
- Spa/Wellness packages
- Spa lounge/Relaxation area
- Spa facilities
- Body wrap
- Body scrub
- Hairstyling
- Hair coloring
- Haircut
- Pedicure
- Manicure
- Hair treatments
- Makeup services
- Waxing services
- Facial treatments
- Beauty services
- Beach umbrellas
- Beach chairs/Loungers
- Hot tub/JacuzziAdditional charge
- MassageAdditional charge
- SpaAdditional charge
- Solarium
- Fitness centerAdditional charge
- SaunaAdditional charge
Languages Spoken
- English
- Spanish
House rules
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
The number of cribs allowed depends on the option you choose. Check your selected option for more info.
There are no extra beds available at this property.
All cribs are subject to availability.
The fine print
The property has the Stay Safe & Clean Sanitary Certification.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Restrictions for the all-inclusive plan:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 40.00
Children older than 13, additional fee USD 90.00
