Name: Occidental at Xcaret Destination
Address: Carretera Federal Chetumal- Puerto Juarez Km 282, 307, 77710 Playa del Carmen, Mexico, Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Quintana Roo, 77710, Mexico
Price range: Prices for upcoming dates start at $298 per night (We Price Match)
Rating: 8.5

Room Info & Price Facilities House Rules The Fine Print Our Guests’ Experiences (208)

Occidental at Xcaret Destination

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, 77710 Playa del Carmen, Mexico – Great location - show map

Traveler photo of Playa del Carmen by Juliette

United States of America · July 4, 2016

Lock in a great price for Occidental at Xcaret Destination – rated 8.5 by recent guests!

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The setting - nestled amidst authentic jungle and ruins in a safe, well-integrated manner. The location adjacent to Xcaret was also great. With the exception of the Italian restaurant, the food service was quick and excellent. The snorkling spot was surprisingly good.

Todd, United States of America

The place itself is beautiful with its lush vegetation. It's like living in the jungle. The staff is amazing. Everyone was friendly, helpful, yet not pushy. We loved the pools! The water temperature is perfect, the water itself is clean and the swim-up bar is unforgettable. :) Great value overall.

Louis, United States of America

We love our VIP tour with Ashley she was amazing and down to earth!

Karina, United States of America

Everything. Staff was very friendly. All the amenities were good

Martha, Netherlands

The rooms are very comfortable and great air-conditioning. There were always sunbeds available by the pool. A very relaxing holiday!

Gillian, United Kingdom

What can I say, this place was simply sensational. Almost like having a mini city in a jungle. The staff, beach, pool areas, food, rooms, hotel area - just everything, loved it so much we are going to revisit next year!! Thank you for making us feel so welcome and we were waiter on hand and foot the entire time. What a holiday.

Neil, United Kingdom

Can't point out just one .. excellent down the board

Rodrigo, United States of America

The grounds and atmosphere were great. The buildings, ocean, pools, everything were absolutely beautiful. The food was very good. And the peaceful animal contact was amazing.

Qt, United States of America

Everything else is amazing. The pools, the staff, the rooms and beds, the entertainment, mexico in general.

Marina, United States of America

Toaster was great and maple syrup had cover so no bugs. Everything you could imagine at the "El Pescador" Great Job!

Gogoman, United States of America

Experience World-class Service at Occidental at Xcaret Destination

Located 45 minutes drive from Cancun and 10 minute drive from Playa del Carmen, Occidental at Xcaret Destinationon is moments from the stunning Xcaret Park, this all-inclusive resort offers a variety of activities and facilities that the entire family can enjoy.

Guests at the Occidental at Xcaret Destination can participate in a number of on-site activities, including supervised children's programmes and scuba diving lessons. The resort also features 7 swimming pools, spa services and a nightclub. The acommodation also features 11 restaurants and 10 bars including the disco.

Occidental at Xcaret Destination also allows guests to participate in excursions to the Mayan ruins and the archaeological sites of Chicen Itza. Xcaret Park, an archaeological and ecological park is also only a short distance away.

Couples in particular like the location – they rated it 9 for a two-person trip.

We speak your language!

Occidental at Xcaret Destination has been welcoming Booking.com guests since Jan 21, 2009
Hotel Chain : Occidental Hotels and Resorts by Barcelo Hotel Group

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Most Popular Facilities

Free Parking

Outdoor Pool

Family Rooms

WiFi

Non-Smoking Rooms

Fitness Center

Good for couples – they rated the facilities 9 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Guests Love...

Top Location: Highly rated by recent guests (8.8)

Breakfast Info

Buffet

Free Parking Available On Site

Activities:

Tennis Court

Fitness Center

Solarium

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Children

Fits	Room Type
+ Max adults: 2 Max children: 2 (up to 0 years of age)	Deluxe Double Room (2 Adults + 2 Children) 2 full beds	Show prices
댴 Private bathroom Room Size: 344 ft² This double room has a satellite TV and air conditioning. Room Facilities: Minibar, Shower, Safe, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Desk, Free toiletries, Fan, Toilet, Bathroom, Heating, Satellite channels, Cable channels, Interconnecting room(s) available, Laptop safe, Flat-screen TV, Soundproof, Alarm clock, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Outdoor furniture, Clothes rack, Toilet paper , Bottle of Water, Shampoo, Conditioner, Body soap, Shower cap Recently booked! Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Suite 1 queen bed	Show prices
댴 Private bathroom Room Size: 969 ft² The Royal Level Suite offers personalized service and upgraded amenities. This room category have been designed for you to enjoy a premium service. It features a large dining room, living room and large balcony or terrace. Rooms include a King Size bed or Two Double beds Amenities: Private bathroom with shower and hot tub, Air conditioning with individual control, ceiling fan, 2 flat screen TV, DVD player, Telephone, Electronic safety deposit box, iron and ironing board, Plush bathrobes & slippers, Hair dryer, VIP Bath amenities, Minibar replenished daily with water, soda and beer, Coffee Machine, Radio alarm clock. Max. Occupancy: 4 people (2 adults + 2 children or 3 adults + 1 child). Room Facilities: Minibar, Shower, Bathtub, Safe, TV, Telephone, Air conditioning, Hairdryer, Hot tub, Iron, Balcony, Bathrobe, Spa tub, Radio, Desk, Sitting area, Free toiletries, DVD Player, Fan, Toilet, Bathroom, Heating, Slippers, Satellite channels, Cable channels, Laptop safe, Flat-screen TV, Sofa, Alarm clock, Dining area, Executive Lounge Access, iPod dock, Private pool, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Dining table, Outdoor furniture, Clothes rack, Toilet paper , Board games/puzzles, Books, DVDs or music for children, Bottle of Water, Shampoo, Conditioner, Body soap, Shower cap Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deluxe Double Room (3 Adults) 2 full beds	Show prices
댴 Private bathroom Room Size: 344 ft² This double room features a satellite TV and air conditioning. Room Facilities: Minibar, Shower, Safe, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Desk, Free toiletries, Fan, Toilet, Bathroom, Heating, Satellite channels, Cable channels, Interconnecting room(s) available, Laptop safe, Flat-screen TV, Soundproof, Alarm clock, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Outdoor furniture, Clothes rack, Toilet paper , Bottle of Water, Shampoo, Conditioner, Body soap, Shower cap Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Junior Suite 2 queen beds	Show prices
댴 Private bathroom Room Size: 506 ft² This Junior suite include a King Size bed or Two Double beds, air conditioning, ceiling fan, flat screen TV with satellite service, telephone, coffee maker, alarm clock, in-room minibar, safe-deposit box, iron and ironing board, hair dryer and bathroom with shower. Rooms also have a large living area with a Sofa and a balcony or terrace ideal for guests to relax while enjoying the views of the resort’s tropical gardens. Please note: These rooms are located on the corners of buildings, there are no connecting rooms in this category. Room Facilities: Minibar, Shower, Safe, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Desk, Sitting area, Free toiletries, Fan, Toilet, Bathroom, Heating, Satellite channels, Cable channels, Laptop safe, Flat-screen TV, Soundproof, Alarm clock, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Outdoor furniture, Clothes rack, Toilet paper , Bottle of Water, Shampoo, Conditioner, Body soap, Shower cap Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deluxe Unlimited Xcaret Experience (3 Adults) 2 full beds	Show prices
댴 Private bathroom Room Size: 344 ft² This double room features a balcony, air conditioning and soundproofing. It includes: - VIP hotel check-in with Mayan Welcome. - In-room robes & slippers during the whole stay. - Bottle of tequila and fruit plate in the room. - Complimentary mini-bar (daily refill). - All day unlimited access and multi-entrance to Xcaret park during the whole stay. - 10% off souvenirs shopping stores at Xcaret Park (Restrictions might apply). - 30% off 80-minute “WAYAK” Special Mayan Massage (Not combinable with other promotions). - $920 usd resort credit to be used towards extra services at the hotel and Xcaret Park. Minimum stay applies. Offer is subject to change at any time without prior notice. Limit of one coupon per person per excursion/activity. Portion of coupon not used is non-refundable and non-transferable. Please note rates are valid for individual bookings only, they may not be applied to groups and/or special event Room Facilities: Minibar, Shower, Safe, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Radio, Desk, Free toiletries, Fan, Toilet, Bathroom, Heating, Slippers, Satellite channels, Cable channels, Interconnecting room(s) available, Laptop safe, Flat-screen TV, Soundproof, Alarm clock, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Outdoor furniture, Clothes rack, Toilet paper , Bottle of Water, Shampoo, Conditioner, Body soap, Shower cap Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Superior Double Room 2 full beds and 1 queen bed	Show prices
댴 Private bathroom Room Size: 431 ft² Room Facilities: Minibar, Shower, Bathtub, Safe, TV, Telephone, Air conditioning, Hairdryer, Hot tub, Iron, Balcony, Bathrobe, Spa tub, Radio, Desk, Free toiletries, DVD Player, Fan, Toilet, Bathroom, Heating, Slippers, Satellite channels, Cable channels, Laptop safe, Flat-screen TV, Alarm clock, Executive Lounge Access, iPod dock, Private pool, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Outdoor furniture, Clothes rack, Toilet paper , Board games/puzzles, Books, DVDs or music for children, Bottle of Water, Shampoo, Conditioner, Body soap, Shower cap Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 3 Max children: 1 (up to 0 years of age)	Deluxe Double Room (3 adults + 1 child) 2 full beds	Show prices
댴 Private bathroom Room Size: 344 ft² This double room has a satellite TV and air conditioning. Room Facilities: Minibar, Shower, Safe, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Desk, Free toiletries, Fan, Toilet, Bathroom, Heating, Satellite channels, Cable channels, Interconnecting room(s) available, Laptop safe, Flat-screen TV, Soundproof, Alarm clock, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Outdoor furniture, Clothes rack, Toilet paper , Bottle of Water, Shampoo, Conditioner, Body soap, Shower cap Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deluxe Unlimited Xcaret Experience (2 Adults) 2 full beds	Show prices
댴 Private bathroom Room Size: 344 ft² This double room features a balcony, air conditioning and soundproofing. It includes: Package Benefits - VIP hotel check-in with Mayan Welcome. - In-room robes & slippers during the whole stay. - Bottle of tequila and fruit plate in the room. - Complimentary mini-bar (daily refill). - All day unlimited access and multi-entrance to Xcaret park during the whole stay. - 10% off souvenirs shopping stores at Xcaret Park (Restrictions might apply). - 30% off 80-minute “WAYAK” Special Mayan Massage (Not combinable with other promotions). - $920 usd resort credit to be used towards extra services at the hotel and Xcaret Park. Minimum stay applies. Offer is subject to change at any time without prior notice. Limit of one coupon per person per excursion/activity. Portion of coupon not used is non-refundable and non-transferable. Please note rates are valid for individual bookings only, they may not be applied to groups and/or special events. Room Facilities: Minibar, Shower, Safe, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Radio, Desk, Free toiletries, Fan, Toilet, Bathroom, Heating, Slippers, Satellite channels, Cable channels, Interconnecting room(s) available, Laptop safe, Flat-screen TV, Soundproof, Alarm clock, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Outdoor furniture, Clothes rack, Toilet paper , Bottle of Water, Shampoo, Conditioner, Body soap, Shower cap Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deluxe Romance 2 full beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 344 ft² This room amenities include: - Bottle of wine upon arrival. - Strawberries covered in chocolate upon arrival. - (1) Continental breakfast in your room. - (1) Romantic dinner (reservations must be made in advance with concierge). - Premium bath amenities, bathrobes and slippers. - 30 minutes of relaxing massage per person at the SPA (per couple, reservation must be made in advance). Room Facilities: Minibar, Shower, Safe, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Radio, Desk, Free toiletries, Fan, Toilet, Bathroom, Heating, Slippers, Satellite channels, Cable channels, Interconnecting room(s) available, Laptop safe, Flat-screen TV, Soundproof, Alarm clock, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Outdoor furniture, Clothes rack, Toilet paper , Wine/Champagne, Bottle of Water, Fruit, Shampoo, Conditioner, Body soap, Shower cap Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deluxe Unlimited Xcaret Experience (1 Adults) 1 full bed	Show prices
댴 Private bathroom Room Size: 344 ft² This double room features a balcony, air conditioning and soundproofing. It includes: - VIP hotel check-in with Mayan Welcome. - In-room robes & slippers during the whole stay. - Bottle of tequila and fruit plate in the room. - Complimentary mini-bar (daily refill). - All day unlimited access and multi-entrance to Xcaret park during the whole stay. - 10% off souvenirs shopping stores at Xcaret Park (Restrictions might apply). - 30% off 80-minute “WAYAK” Special Mayan Massage (Not combinable with other promotions). - $920 usd resort credit to be used towards extra services at the hotel and Xcaret Park. Minimum stay applies. Offer is subject to change at any time without prior notice. Limit of one coupon per person per excursion/activity. Portion of coupon not used is non-refundable and non-transferable. Please note rates are valid for individual bookings only, they may not be applied to groups and/or special event Room Facilities: Minibar, Shower, Safe, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Radio, Desk, Free toiletries, Fan, Toilet, Bathroom, Heating, Slippers, Satellite channels, Cable channels, Interconnecting room(s) available, Laptop safe, Flat-screen TV, Soundproof, Alarm clock, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Outdoor furniture, Clothes rack, Toilet paper , Bottle of Water, Shampoo, Conditioner, Body soap, Shower cap Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 1 (up to 0 years of age)	Junior Suite (2 Adults + 1 Child) 2 queen beds	Show prices
댴 Private bathroom Room Size: 506 ft² This Junior suite include a King Size bed or Two Double beds, air conditioning, ceiling fan, flat screen TV with satellite service, telephone, coffee maker, alarm clock, in-room minibar, safe-deposit box, iron and ironing board, hair dryer and bathroom with shower. Rooms also have a large living area with a Sofa and a balcony or terrace ideal for guests to relax while enjoying the views of the resort’s tropical gardens. Please note: These rooms are located on the corners of buildings, there are no connecting rooms in this category. Room Facilities: Minibar, Shower, Safe, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Desk, Sitting area, Free toiletries, Fan, Toilet, Bathroom, Heating, Satellite channels, Cable channels, Laptop safe, Flat-screen TV, Soundproof, Alarm clock, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Outdoor furniture, Clothes rack, Toilet paper , Bottle of Water, Shampoo, Conditioner, Body soap, Shower cap Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deluxe Concierge 2 full beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 344 ft² Amenities include: - Exclusive concierge service. - Platter of fruit upon arrival. - Bottle of house wine on your arrival. - Premium bath amenities, bathrobes and slippers. Room Facilities: Minibar, Shower, Safe, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Radio, Desk, Free toiletries, Fan, Toilet, Bathroom, Heating, Slippers, Satellite channels, Cable channels, Interconnecting room(s) available, Laptop safe, Flat-screen TV, Soundproof, Alarm clock, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Outdoor furniture, Clothes rack, Toilet paper , Wine/Champagne, Bottle of Water, Fruit, Shampoo, Conditioner, Body soap, Shower cap Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deluxe Room 2 full beds	Show prices
댴 Private bathroom Room Size: 344 ft² This air-conditioned room includes 2 double beds or one king bed, cable TV, a safe and a modern bathroom with a hairdryer. Each room has a minibar with water, beer and soft drinks which are replenished every other day. Room Facilities: Minibar, Shower, Safe, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Desk, Free toiletries, Fan, Toilet, Bathroom, Heating, Satellite channels, Cable channels, Interconnecting room(s) available, Laptop safe, Flat-screen TV, Soundproof, Alarm clock, Dryer, Wardrobe/Closet, Garden view, Coffee machine, Terrace, Towels, Outdoor furniture, Entire unit wheelchair accessible, Clothes rack, Toilet paper , Adapted Bath, Roll-in Shower, Bottle of Water, Shampoo, Conditioner, Body soap, Shower cap Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children

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5 Reasons to Choose Occidental at Xcaret Destination

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210 independent reviews

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An Inside Look at Occidental at Xcaret Destination

Tucked within an ecological and historical preserve, the Cancun Riviera Maya all-inclusive Occidental at Xcaret Destination captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. This Riviera Maya resort is located adjacent to the spectacular, breathtaking natural wonder of the eco-archeological Xcaret Park in the heart of Riviera Maya, minutes from Cancun and renowned Playa del Carmen, this glorious resort boasts winding river channels, free-form pools and a private beach with powder-soft white sand on a quiet cove. At the Xcaret Park, travelers with a taste for eco-touring and adventure can explore the remains of a Mayan village, snorkel through ancient caves and underwater gardens, swim with dolphins, or observe jaguars, butterflies, tropical birds and other indigenous species in their natural habitat, all a short distance from the resort. The Occidental at Xcaret Destination also features 11 international restaurants and 10 bars to fit every mood and occasion, from a romantic dinner to a lively family meal.

Occidental at Xcaret Destination takes special requests – add in the next step!

Area Info – Great location - show map

Closest Landmarks

Rio Secreto 1.7 miles
Playa del Carmen Maritime Terminal 3.6 miles
Disabled-friendly beach 3.7 miles
ADO International Bus Station 3.7 miles
Plaza Quinta Alegria 4.2 miles
Kool Beach Club 4.5 miles
Church of Guadalupe 5.4 miles
Isla Pasion Weddings 11.7 miles

Natural Beauty

Xel ha Park Ski lift 25.5 miles
Xcaret Park Ski lift 0.2 miles

Closest Airports

Cozumel Airport 13.1 miles
Cancun Airport 35 miles

What Travelers Love About This Location

“The setting - nestled amidst authentic jungle and ruins in a safe, well-integrated manner. The location adjacent to Xcaret was also great. With the exception of the Italian restaurant, the food service was quick and excellent. The snorkling spot was surprisingly good.”

Todd

United States of America

“The place itself is beautiful with its lush vegetation. It's like living in the jungle. The staff is amazing. Everyone was friendly, helpful, yet not pushy. We loved the pools! The water temperature is perfect, the water itself is clean and the swim-up bar is unforgettable. :) Great value overall.”

Louis

United States of America

“Everything. Staff was very friendly. All the amenities were good”

Martha Irene

Netherlands

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Good to Know

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

There is no capacity for extra beds in the room.

Pets

Pets are not allowed.

Cards accepted at this property

Hover over the cards for more info.

Or, take a look at these appealing alternatives:

Grand Hyatt Playa del Carmen Resort has a location score of 9.5

See the 30 best hotels in Playa del Carmen, based on 41,633 verified hotel reviews on Booking.com.

The Fine Print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that guests booking 11 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.

Receive up to US$500 per room and stay in Resort Credit discount vouchers. The Resort Credit discounts cannot be used in conjunction with other discounts, offers or promotions. Additional restrictions may apply.

Please note long pants are obligatory at all specialty restaurants. Shorts, sleeveless shirts and beach sandals are not allowed.
The bars and restaurants serve both national and international drinks. If you would like a particular brand, it might be available at an extra charge.

24 Hour All Inclusive

Please note that children from 0 to 1 years old can stay for free. Children from 2 to 12 years old can stay for a fee of 25% of the double rate per room per night.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Occidental at Xcaret Destination of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.

See all guest reviews for Occidental at Xcaret Destination

Newest Reviews for Occidental at Xcaret Destination

July 25, 2017

Todd
United States of America
9.2

“We all had a great time and would highly recommend this resort.”
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 7 nights
눉The beach is OK. It is a calm, deep inlet. Missed also having access to a traditional coastal beach.
눇The setting - nestled amidst authentic jungle and ruins in a safe, well-integrated manner. The location adjacent to Xcaret was also great. With the exception of the Italian restaurant, the food service was quick and excellent. The snorkling spot was surprisingly good.
July 15, 2017

Lloyd
United States of America
8.3

“Enjoyable stay ”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
눉Mosquitos!!!!!
눇Staff was very helpful
July 3, 2017

Anonymous
United States of America
9.6

“Celebrated my nefew and daughters High school graduation and accomplishment with family.”
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 4 nights
- • Submitted from a mobile device
눉Having to wear pants to the fancy restaurant.
눇Service, doctor, beach and pools
June 22, 2017

Anonymous
Netherlands
9.6

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
- • Submitted from a mobile device
눉No food available unless completely dressed.
눇There was an amazing poolbar, the cocktails were perfect, staff was extremely friendly, the food was good, the resort is very beautiful with a lot of animals (which they treat good), room was very clean (and cleaned every day), enough beds at the pool, animation was available for all walks of life.
June 21, 2017

Coachpj
United States of America
5.8

“Disappointed...”
- • Leisure trip
- • Solo traveler
- • Deluxe Unlimited Xcaret Experience (1 Adults)
- • Stayed 7 nights
- • Submitted from a mobile device
눉The layout and some of the other things left a lot to be desired. There were two restaurants open for breakfast and both were 10min walks frommy room. The towels were like sandpaper.
눇The pools were terrific, the people were really nice and pleasant.
June 20, 2017

Rick Savage
United States of America
7.5

Good
- • Leisure trip
- • Family with young children
- • Deluxe Double Room (3 Adults)
- • Stayed 7 nights
- • Submitted from a mobile device
눉Onsite Services provided in booking events i.e. Xplor and Xcaret, both were fouled up causing lost hours to fix (2 hrs) and long waits at park gates AND required us to reschedule week plans and miss an event due to this mess up. Room service on both occasions was unacceptable. Food was cold, meat was raw and service to remediate was bad. You
June 13, 2017

Robert
United States of America
8.8

“Good atmosphere”
- • Leisure trip
- • Family with young children
- • Junior Suite (2 Adults + 1 Child)
- • Stayed 4 nights
눉Buffet food was just blah.......seemed like the same every day. Never got the credits Booking promised.
눇The room was cold
June 12, 2017

Anonymous
United States of America
10

“Good”
- • Leisure trip
- • Solo traveler
- • Deluxe Concierge
- • Stayed 6 nights
- • Submitted from a mobile device
눉Every thing
눇You need to add another option to the question " who did you travel with" I traveled with my family but they are older than 18.
June 11, 2017

Anonymous
United States of America
2.9

“Spend your heard earned money elsewhere”
- • Leisure trip
- • Group of friends
- • Deluxe Unlimited Xcaret Experience (2 Adults)
- • Stayed 7 nights
눉With the exception of Roman at the pizza/taco restaurant the staff was not friendly. The beds were like sleeping on plywood. No beach at all, only a small manmade cove (We knew ahead, just an FYI) Very small selection of beer. The bracelets are cumbersome.
May 30, 2017

Louis
United States of America
10

“Nice staff, great food, awesome pools, family-friendly environment. Great value overall”
- • Leisure trip
- • Family with young children
- • Junior Suite (2 Adults + 1 Child)
- • Stayed 4 nights
눉We liked everything.
눇The place itself is beautiful with its lush vegetation. It's like living in the jungle. The staff is amazing. Everyone was friendly, helpful, yet not pushy. We loved the pools! The water temperature is perfect, the water itself is clean and the swim-up bar is unforgettable. :) Great value overall.
May 21, 2017

Stefania
Italy
6.7

Pleasant
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 8 nights
- • Submitted from a mobile device
눉The room was very very wet. We complained but nobody solved it. We where happy to leave at the end.. Beach is small and it is difficult to find a place. High cost for wifi for an all inclusive 5stars. Not 5 stars service.
눇Very nice environment with a lot of animals (monkeys, deers,...). Nice walking in the resort feeling like in the forest. Well organized. All personell is nice. Beach has an area with rocks where you can swim with fish.
May 10, 2017

Grétar
Iceland
5.8

“Money froud, watch out for the "VIP" tour they want to give you they are just trying to rip you off”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 5 nights
- • Submitted from a mobile device
눉Where to start, they try to get everyone to buy There membership and spend up to 60.000$ and they kinda ban you to say no, I walked away after trying to get away from them for about 30.min There is no reservation needed at the restaurants however one night when I was trying to get to a restaurant there was so many tables empty however he said it was full and waiting for tables to come, so I waited outside to see all there tables but no one came so I went to the supervisor and he said sorry and offered me a reservation instead and why get a reservation if there are "No" reservation needed, The only thing the staff that is ranked higer then the survers and maids think about there is to get as much money from you as they can, even asked me in the interview how many credit cards I have. The beach is small and not worth wisiting I travel a lot and I would never go here again to this property
눇The Food was Okay
May 9, 2017

Kristin
United States of America
7.5

“Perfect for a long weekend of R&R.”
- • Leisure trip
- • Group of friends
- • Deluxe Concierge
- • Stayed 4 nights
눉Poor customer service at reception upon arrival - not just my opinion, I heard the same from other guests. We had to change rooms the day after our arrival because we preferred a King, plus the room had an overwhelming stench of mold and mildew. The King was ok but needed some updating, especially the bathroom.
눇Resort location, property layout, tropical surroundings, wildlife, pool, adult pool oceanside, food, beverage, service, on-site shopping, entertainment, gym
May 8, 2017

Stephanie
United States of America
6.7

Pleasant
- • Leisure trip
- • Group of friends
- • Deluxe Concierge
- • Stayed 4 nights
- • Submitted from a mobile device
눉Checking in. Beds were wrong. Want d king size. Had to change rooms the next day. Girl that checked us in was rude. ATM didn't work. All other staff excellent.
눇the food was excellent. The staff at the pools and restaurants were friendly and accommodating.
May 7, 2017

Karina
United States of America
10

“Amazing staff and beautiful resort.”
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 5 nights
- • Submitted from a mobile device
눉Same food at the buffet needs to be more culture of Mexican food.
눇We love our VIP tour with Ashley she was amazing and down to earth!

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