About this property

Turquoize offers guests an adults-only getaway at Hyatt Ziva Cancun. The Turquoize suites features balconies with private hot tubs, overlook the resort's best seascapes and include services like butler services and VIP access on top of Hyatt Ziva Cancun's all-inclusive amenities. TURQUOIZE FEATURES: Adults-only beachfront suites reserved exclusively for Turquoize guests with nearly 700 square feet of inspired-design living area, special upgraded amenities and balconies with private hot tubs Private VIP Check-In and Reception Area. Personalized and butler and concierge services. Bath accommodations affording ocean views with floor-to-ceiling corner rainfall showers. Exclusive access to the rooftop infinity pool with ocean views and private Punta Vista rooftop bar Private elevator with direct access to Zen Spa.

Couples in particular like the location – they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Located in the top-rated area in Cancún, this property has an excellent location score of 9.4!

    • Breakfast Info

    • Buffet

    • Free Private Parking Available On Site

    • Activities:

    • Tennis court

    • Fitness center

    • Spa


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
2 queen beds
1 king bed
2 queen beds
1 king bed
2 queen beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Fernando
    United States United States
    I have been to this location multiple times and still haven’t had a bad experience! Staff is super friendly and helpful! Food is good, all types of different restaurants, drinks are great! Overall 10/10
  • Troy
    United States United States
    Staff was excellent, the restaurants were clean and excellent on variety of dishes served, this hotel was excellent and i will recommend to others.
  • Zohar
    United States United States
    My recent stay at Turquoize at Hyatt Ziva Cancun with my wife was truly exceptional from the moment we arrived until our departure. The level of service we received was unparalleled. Special thanks to Oscar, Rubelsi, Francisco at the front desk,...
  • Silvana
    United States United States
    It was our 2nd Time staying at Ziva. The Staffs are all very friendly. We are very grateful to our Butler “Emmanuel “. He is sincere and absolutely professional! We like Ziva a lot, because it is elegant, and you can take good pictures almost...
  • Adam
    United States United States
    I paid for several more nights and was asked to leave early with no refund
  • Manoj
    United States United States
    Loved the location, the view from the room, amenities . Anna and Rubelsi were great butlers. They decorated the room and brought in Cake and Champagne as one of us celebrated birthday. They drew a bath upon request and were there for all...
  • Corinne
    United States United States
    Beautiful location, spectacular beaches, clean, well maintained. Infiniti pools —3 —are gorgeous. Rented cabana for three days and it was heavenly. Our butlers -David and Marissa-were the icing on the cake. We were celebrating our anniversary and...
  • Guanghui
    United States United States
    Very good facilitate. Nice people, nice food, nice environment ...
  • Chassidy
    United States United States
    Loved everything about it from the moment I arrived till the day I left. I had my own butler communicating to me through text, checking in on me, making sure I was okay everyday and they were not overwhelming communicating to us. They were...
  • Albert
    United States United States
    Everything was fantastic. Exceeded expectations. Thank you to everyone.

Area info

Restaurants

8 Restaurants On Site
  • LA BASTILLE
    • Cuisine
      French
    • Ambience
      Romantic
  • EL MERCADO
    • Cuisine
      International
    • Ambience
      Family-friendly
  • THE MOOGATE
    • Cuisine
      Asian
    • Ambience
      Family-friendly
  • TRADEWINDS
    • Cuisine
      Steakhouse
    • Ambience
      Family-friendly
  • LORENZO'S
    • Cuisine
      Italian
    • Ambience
      Family-friendly
  • HABANEROS
    • Cuisine
      Mexican • Seafood
    • Ambience
      Family-friendly
  • CHEVY'S
    • Cuisine
      American
    • Ambience
      Family-friendly
  • PASTELES
    • Cuisine
      International

House rules

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

Please note that the minimum age for check-in is 18.

Your suite is being reserved based on the occupancy information entered at the time of your booking. This information is also used to determine the total cost of your reservation. Any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. To ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking.

All our rates are in US dollars and include taxes, service charges and gratuities, except for Environmental Fee in Mexico (where applicable) payable by guest at the resort.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive