The style of the outside of the Hotel was welcoming. On entering, it had a clean stylish interior. Very tastefully decorated and sympathetically decorated to the style of the colonial period. The whole place had a beautiful dreamy atmosphere about it. The Staff in every area of the hotel delivered Outstanding Customer Service. They were helpful and eager to help without being overbearing . The outside eating area remained me of being by the pool area, with three or four areas where you could draw the beautiful coordinating curtains for privacy. I did not use the swimming pool myself, but was told the temperature was just right. The breakfast offer was just right to set you up for the day because all around were great places for you to eat other things you might like.

Nicola United Kingdom

the lounge and the staff are very friendly. Regret the library is closed.

Wong Malaysia

Location excellent. Staff were brilliant - very helpful, attentive and provided great recommendations. Facilities were great - complimentary snacks/drinks a very nice touch. Style of the hotel was very unique - which we loved.

Charles Philippines

excellent and friendly service. 200% suggested to all the lovely couple who visit’s Penang. RECOMMENDED

Jeff Malaysia

Everything. The hotel is beautiful and in a brilliant location. The room was well appointed and very comfortable. The staff were fantastic, nothing was too much trouble. Having the 24hr lounge with refreshments was great. It was the least expensive hotel of our Malaysian trip, but by far the best.

Elaine United Kingdom

Attentive, friendly staff. Nice, comfortable room. Good shower. Complimentary snacks.

Kerry United Kingdom

Beautiful boutique hotel combining historical architectural design with modern decor in good location! Room and bathroom are massive. Complementary drinks, canapes and snacks in the lounge for guests to access any time. The service is exceptional. Manager, Albert, and his team of staff are extremely helpful and very attentive. Since my flight arrival time was much earlier than check-in time, I was prepared to just drop off my luggage. But, Albert was so great to get my room ready before giving me all the tips about sites to visit and food to try (including restaurants and hawker stalls at night markets). Will definitely return to stay again:)

Rita Australia

friendly & helpful staffs the titbits counter was lovely. very clean room, bathroom and bed very relaxing vibes and beautiful place to stay.

Chii Malaysia

Enjoy the stay and the staffs are extremely helpful. I booked the wrong month. And Albert Tan, was helpful and assist me to amend it.

Yew Singapore

This is a beautiful boutique hotel in a great location. The rooms are very spacious and clean and the staff are so helpful and welcoming and definitely can’t fault the service. The hotel provide complimentary snacks and cold drinks throughout the day which are very welcome after a day in the heat and each evening they offer free wine & cheese which is really enjoyable before heading out for the evening.

Liz United Kingdom