“Very helpful and welcoming host Kym, went above and beyond to provide nice coffee and hot pastries like croissants for our continental breakfast. Looking forward to coming back soon.”

“Location, ambience and breakfast were all great. The rooms are very well presented and beautifully decorated”

“Lovely boutique hotel right on the lake. The staff was very friendly and attentive. We had a chance to chat with the owner and he was very charming. Breakfast is phenomenal.”

“The staff was fabulous! Amazing food and accommodations. I need to single out one "thing" in particular: Hannah. She's truly amazing! It's like she knows what you need before you do! She's truly "your wish is my command". And she makes you feel like you are doing her a favor! AND, she smiles and asks for more!!! I have never had a more amazing hotel stay and experience in all of my international travels.”

“I love the service very much. Duty Manager, Kym, is very helpful all time She rang me before and tell us the room we booked were under renovation so she moved us to a better room with more space and facilities. Then, we have been told the chef was away so she will need to cook breakfast for guests. Guess what, turn out the breakfast was tasted very good..”

“Facilities etc were really great, location superb.”

“We were here for a little bit of luxury and relaxation for our babymoon ;). Stunningly beautiful location and facilities, the staff were so friendly and accommodating especially Kym and one of the highlights were the incredible breakfasts. We also enjoyed a delicious dinner at the restaurant. Beautiful cosy conservatory space and gorgeous outlook over the lake all round. Room was lovely too and we enjoyed the sparkling water. Also made use of the pool and spas.”

“My husband and I had our second secret getaway to The Black Swan, and it was even better than the last. We had been upgraded to the best room with a stunning view of the lake which was beautifully furnished with a luxury king sized bed, a lovely lounge area with big comfy armchairs. It had a huge walk-in shower and double sinks we were very spoilt with the choice of rooms...thank you so much to Kym the manager for your lovely welcome again and taking the best care of all your guests, we all felt so well cared for...your calm, down to earth approach is heartwarming. The eggs bene yummy too!”

“Absolutely amazing spot for a getaway, beautiful views, very quiet and peaceful. Kym was really friendly and helpful, breakfast by Andrew was first class. We loved our stay here with our 3 year old, our room by the garden & pool was clean and comfortable, couldn’t fault anything. And we were able to charge our Tesla on site with was an added bonus! Would definitely come back if we’re in Rotorua again. Highly recommend!”

“The location is beautiful, amazing view of the lake, with really good food and outstanding service. The privacy and beauty of the place exceed my expectations. Kym the hotel manager was wonderful”