Hotel
 Black Swan Lakeside Boutique Hotel

Beachfront · Private Beach

171 Kawaha Point Road, Kawaha Point, 3010 Rotorua, New Zealand – Excellent location – show map

Excellent location – rated 9.2/10! (score from 162 reviews)

Real guests • Real stays • Real opinions

9.0
Wonderful
162 reviews

The hotel manager was amazing and friendly and actually showed us around the place. Breakfast was so delicious and you get treated so well. Actually had the best jacuzzi I ever tried. Very homey hotel specially the main building.

Ziad United States of America

Very helpful and welcoming host Kym, went above and beyond to provide nice coffee and hot pastries like croissants for our continental breakfast. Looking forward to coming back soon.

Jun New Zealand

Location, ambience and breakfast were all great. The rooms are very well presented and beautifully decorated

Nigel New Zealand

Lovely boutique hotel right on the lake. The staff was very friendly and attentive. We had a chance to chat with the owner and he was very charming. Breakfast is phenomenal.

Jo United States of America

The staff was fabulous! Amazing food and accommodations. I need to single out one "thing" in particular: Hannah. She's truly amazing! It's like she knows what you need before you do! She's truly "your wish is my command". And she makes you feel like you are doing her a favor! AND, she smiles and asks for more!!! I have never had a more amazing hotel stay and experience in all of my international travels.

Dawanna United States of America

Beautifully, peaceful boutique hotel. Kym was very welcoming from the moment we parked our car. She was accomodating, polite, hard working and made us feel right at home. Photos do not do it justice.

Amelia Australia

Kim is an asset to the property. Breakfast was great.

Di New Zealand

Located on a glorious Lake set in beautiful gardens. The breakfast was delicious and the staff were extremely welcoming and friendly. Our room was so cosy wand comfortable. I cannot fault this lovely Boutique Hotel.

Pauline Australia

We really enjoyed the view of the lake and our room was lovely, having its own fireplace and lake view. We also found the manager Kym most helpful. She made us feel at home, gave recommendations of things to do and made an amazing breakfast that my husband loved. We were the only guests and it was my husbands 50th -Kym treated us so well.

Katy Australia

I love the service very much. Duty Manager, Kym, is very helpful all time She rang me before and tell us the room we booked were under renovation so she moved us to a better room with more space and facilities. Then, we have been told the chef was away so she will need to cook breakfast for guests. Guess what, turn out the breakfast was tasted very good..

Tina New Zealand
9.0
Wonderful
162 reviews
  • What guests loved the most:
  • “The hotel manager was amazing and friendly and actually showed us around the place. Breakfast was so delicious and you get treated so well. Actually had the best jacuzzi I ever tried.”
    Ziad Ziad United States of America United States of America
  • “Very helpful and welcoming host Kym, went above and beyond to provide nice coffee and hot pastries like croissants for our continental breakfast. Looking forward to coming back soon.”
    Jun Jun New Zealand New Zealand
  • “Location, ambience and breakfast were all great. The rooms are very well presented and beautifully decorated”
    Nigel Nigel New Zealand New Zealand
  • “Lovely boutique hotel right on the lake. The staff was very friendly and attentive. We had a chance to chat with the owner and he was very charming. Breakfast is phenomenal.”
    Jo Jo United States of America United States of America
  • “The staff was fabulous! Amazing food and accommodations. I need to single out one "thing" in particular: Hannah. She's truly amazing! It's like she knows what you need before you do!”
    Dawanna Dawanna United States of America United States of America
  • “Beautifully, peaceful boutique hotel. Kym was very welcoming from the moment we parked our car. She was accomodating, polite, hard working and made us feel right at home. Photos do not do it justice.”
    Amelia Amelia Australia Australia
  • “Kim is an asset to the property. Breakfast was great.”
    Di Di New Zealand New Zealand
  • “Located on a glorious Lake set in beautiful gardens. The breakfast was delicious and the staff were extremely welcoming and friendly. Our room was so cosy wand comfortable.”
    Pauline Pauline Australia Australia
  • “We really enjoyed the view of the lake and our room was lovely, having its own fireplace and lake view. We also found the manager Kym most helpful.”
    Katy Katy Australia Australia
  • “I love the service very much. Duty Manager, Kym, is very helpful all time She rang me before and tell us the room we booked were under renovation so she moved us to a better room with more space and...”
    Tina Tina New Zealand New Zealand

Categories:

  • Staff9.5
  • Facilities9.1
  • Cleanliness9.5
  • Comfort9.5
  • Value for money8.4
  • Location9.2
  • Free WiFi 10
High score for Rotorua

Get the celebrity treatment with world-class service at Black Swan Lakeside Boutique Hotel

You're eligible for a Genius discount at Black Swan Lakeside Boutique Hotel! To save at this property, all you have to do is sign in.

Perfectly positioned on the edge of Lake Rotorua, Black Swan Lakeside Boutique Hotel offers a solar-heated swimming pool, a sauna and free Wi-Fi. All rooms boast a fireplace and views of the lake, pool or rose garden.

The luxurious rooms include an espresso coffee machine, an iPod dock, a flat-screen TV and a DVD player. You can enjoy the monsoon rain shower and the luxury bath products provided.

Set on 1 acre of manicured gardens, Lakeside Black Swan Boutique Hotel features a private jetty and both a croquet lawn and a petanque court. The tour desk can arrange a helicopter trip to see the region’s famed volcanos and thermal parks.

Overlooking the beautiful lake, the restaurant offers contemporary Pacific fusion cuisine. Your breakfast includes a full range of continental options as well as cooked options including full English breakfast, eggs benedict, freshly baked croissants and homemade pancakes.

The hotel is just 5 minutes’ drive from central Roturua, and 10 minutes’ drive from the Rotorua Museum of Art and History. Rotorua International Airport is a 20-minute drive away.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Black Swan Lakeside Boutique Hotel has been welcoming Booking.com guests since Sept 20, 2013

Show me more

Most popular amenities

1 swimming pool
Free parking
Free WiFi
Family rooms
Non-smoking rooms
Tea/Coffee Maker in All Rooms
Beachfront
Private beach area

Property Highlights

Top Location: Highly rated by recent guests (9.2)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking available at the hotel

Saved to 649 lists

Availability

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4 reasons to choose Black Swan Lakeside Boutique Hotel

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

9.0
Wonderful · 162 reviews
Read all reviews
Categories:
  • Staff9.5
  • Facilities9.1
  • Cleanliness9.5
  • Comfort9.5
  • Value for money8.4
  • Location9.2
  • Free WiFi 10
High score for Rotorua

Select topics to read reviews:

See what guests loved the most:

  • Ziad
    United States of AmericaUnited States of America
    “The hotel manager was amazing and friendly and actually showed us around the place. Breakfast was so delicious and you get treated so well. Actually had the best jacuzzi I ever tried. Very homey hotel specially the main building.”
  • Jun
    New ZealandNew Zealand
    “Very helpful and welcoming host Kym, went above and beyond to provide nice coffee and hot pastries like croissants for our continental breakfast. Looking forward to coming back soon.”
  • Nigel
    New ZealandNew Zealand
    “Location, ambience and breakfast were all great. The rooms are very well presented and beautifully decorated”
  • Jo
    United States of AmericaUnited States of America
    “Lovely boutique hotel right on the lake. The staff was very friendly and attentive. We had a chance to chat with the owner and he was very charming. Breakfast is phenomenal.”
  • Dawanna
    United States of AmericaUnited States of America
    “The staff was fabulous! Amazing food and accommodations. I need to single out one "thing" in particular: Hannah. She's truly amazing! It's like she knows what you need before you do! She's truly "your wish is my command". And she makes you feel like...”
  • Amelia
    AustraliaAustralia
    “Beautifully, peaceful boutique hotel. Kym was very welcoming from the moment we parked our car. She was accomodating, polite, hard working and made us feel right at home. Photos do not do it justice.”
  • Di
    New ZealandNew Zealand
    “Kim is an asset to the property. Breakfast was great.”
  • Pauline
    AustraliaAustralia
    “Located on a glorious Lake set in beautiful gardens. The breakfast was delicious and the staff were extremely welcoming and friendly. Our room was so cosy wand comfortable. I cannot fault this lovely Boutique Hotel.”
  • Katy
    AustraliaAustralia
    “We really enjoyed the view of the lake and our room was lovely, having its own fireplace and lake view. We also found the manager Kym most helpful. She made us feel at home, gave recommendations of things to do and made an amazing breakfast that my...”
  • Tina
    New ZealandNew Zealand
    “I love the service very much. Duty Manager, Kym, is very helpful all time She rang me before and tell us the room we booked were under renovation so she moved us to a better room with more space and facilities. Then, we have been told the chef was...”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Hi there. is there somewhere we can store our mountain bikes securely ?
    Hi There Yes absolutely. We have a lock up garage.
    Answered on March 12, 2022
  • Do any of your rooms hav private hot tubs/pool ?? Enquiring about this for my parents who are wanting to find luxury accomodation in Rotorua for 3 nights early July !
    Thank you for contact the Black Swan Hotel we have two hot tubs in a private area but no thermal pools in rooms.
    Answered on June 19, 2020
  • Any nearby slopes Thank you
    Yes 1 hour 30 away
    Answered on August 13, 2019
  • Hi. Do you have a spa pool or is the pool heated?
    Thank you for your enquiry. We have 2 Hot Spring spas, and a solar heated pool.
    Answered on July 14, 2022
  • Hi do you require vaccine passes and for children too? And do you welcome children? Most of us vaxed except one half vaxed and young child not vaxed
    Hi There. Children as most welcome. No vaccine passes required for accommodation. Management.
    Answered on March 5, 2022

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

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Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Skyline Rotorua
    1.1 miles
  • Te Wananga o Aotearoa
    1.3 miles
  • Kuirau Park
    1.3 miles
  • Rotorua Lakefront
    1.6 miles
  • Matariki Cultural Centre
    1.7 miles
  • Rotorua Eat Street
    1.8 miles
  • Rotorua District Library
    1.9 miles
  • Red Stag Timber-Waipa Saw Mill
    2 miles
  • Rotorua District Council
    2 miles
  • Rotorua High Court, District Court and Family Court
    2 miles
Top attractions
  • Polynesian Spa
    2.1 miles
  • Tamaki Maori Village
    2.1 miles
  • Lake Rotorua
    2.4 miles
  • Rotorua International Stadium
    3.4 miles
  • Te Puia
    3.8 miles
  • Paradise Valley Springs
    5.2 miles
  • Tikitere - Hell's Gate Thermal Park
    7.2 miles
  • Buried Village
    9.7 miles
Natural Beauty
  • Mountain Mountain Ngongotaha
    1.6 miles
  • Lake Lake Rotorua
    0 miles
Closest Airports
  • Rotorua Regional Airport
    4.1 miles
  • Tauranga Airport
    30.3 miles
  • Taupo Airport
    44.5 miles
How to get to Black Swan Lakeside Boutique Hotel from Auckland Airport
    Car
    Free parking is available.
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
Amenities of Black Swan Lakeside Boutique Hotel

Most popular amenities

1 swimming pool
Free parking
Free WiFi
Family rooms
Non-smoking rooms
Tea/Coffee Maker in All Rooms
Beachfront
Private beach area
Outdoors
  • Outdoor fireplace
  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • Terrace
  • Garden
Activities
  • Beach
  • Horseback riding Off-site Additional charge
  • Cycling Off-site
  • Hiking Off-site
  • Fishing Off-site Additional charge
Food & Drink
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Snack bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is needed).
  • Accessible parking
  • Electric vehicle charging station
Front Desk Services
  • Invoice provided
  • Lockers
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
Entertainment & Family Services
  • Board games/Puzzles
Cleaning Services
  • Daily housekeeping
  • Dry cleaning Additional charge
Business Facilities
  • Fax/Photocopying
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Packed lunches
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • Opening times
  • All ages welcome
  • Fenced pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Hot tub/Jacuzzi
Languages Spoken
  • English
  • Chinese
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
Sustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel

House rules Black Swan Lakeside Boutique Hotel takes special requests – add in the next step!

Check-in

3:00 PM - 9:30 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

6:30 AM - 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 year
Crib by request
Free
2 years old
Crib by request
Free
Extra bed by request
NZD 65 per child, per night
3 - 11 years
Extra bed by request
NZD 65 per child, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card Eftpos JCB Diners Club American Express Black Swan Lakeside Boutique Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please inform Black Swan Lakeside Boutique Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Black Swan Lakeside Boutique Hotel

  • Room options at Black Swan Lakeside Boutique Hotel include:

    • Twin/Double
    • Suite

  • Black Swan Lakeside Boutique Hotel is 2.1 miles from the center of Rotorua.

  • Check-in at Black Swan Lakeside Boutique Hotel is from 3:00 PM, and check-out is until 11:00 AM.

  • Black Swan Lakeside Boutique Hotel offers the following activities/services (charges may apply):

    • Hot tub/Jacuzzi
    • Cycling
    • Hiking
    • Fishing
    • Beachfront
    • Spa facilities
    • Beach
    • Horseback riding
    • Swimming pool
    • Private beach area

  • The prices at Black Swan Lakeside Boutique Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • From the nearest airport, you can get to Black Swan Lakeside Boutique Hotel by:

    • Car 3h

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Black Swan Lakeside Boutique Hotel on this page.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.