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we had read mixed reviews about this place but thought we should check it out as this was the only place within our budget that offered 2 bedrooms, a kitchen and a Private Spa! we were glad we made the decision to stay here as it was beyond what we had expected. Our suite was very cosy and clean to a 5 star standard. The hotel staff were exceptionally wonderful especially Sam who catered to our every need. we will definitely be staying here again on our next trip to Rotorua

Having a big spa bath was great. The whole family loved using it and it created some family time together. The rooms were well appointed and clean. It was surprising quiet considering the main road was close by. The Hosts were incredibly friendly and helpful and when we asked to stay another night, they were accommodating and nothing seemed a bother. It was also nice to get a decent bottle of milk, not the little sachets of milk that some motels/hotels give.

I liked some of the staff, it’s a pity that the staff that actually had great customer service happened to be of Māori decent! The bed was comfortable has a great sleep. Mini bar had nothing but milk in it. Weird how the shower and toilet were setup. For a 5 star hotel I’ve seen better, especially having bath robes in less than 5 star hotels, this definitely lacked the special touches of what you would expect from a 5 star hotel.

The hotel room was a great size for our family of five. The pool was lovely and warm and the bonus was being able to jump into our private spa afterwards. Everything was clean and serviced daily (even vacuuming which we have found some other hotels don’t do). Beds were comfortable and warm but there are fans in both rooms if needed. Kitchen and bathrooms were a great size and very functional! Thanks for having us! :)

the property was perfect, clean and had everything you would need! nice big cozy bed, kitchen had lots of complementary hot drink options, and bathroom was perfectly clean. The man working the front desk went above and beyond to make sure we were well set up for our stay. I will definitely be recommending this place to any of my friends and family that come to visit New Zealand.

Loved the new units. Have stayed frequently in the past and the new units are family friendly with views to the paddock with alpacas, rabbits and chickens that visit the rooms. Playground and grass area within view of units. Amenities were great. Nice and quiet. I often stay in Rotorua and this motel is way superior to others of similar price. Parking outside unit.

The Cosy Retreat is a total gem and our family of 3 (mommy, daddy, 5-year-old) instantly felt at home. It’s a spacious and comfortable property that was perfect for us to explore the Rotorua area. The house was spotless clean and super well equipped. Iri was extremely responsive and helpful the entire stay, so we couldn’t recommend staying here more.

-Very family orientated -staff always on hand and ready to be of service -Had lots of useful information regarding nearby activities and things open on Christmas Day in the area -Had all the necessary facilities that on a rainy day it was perfectly fine to stay at the hotel with children

The location was fantastic, just a short stroll to all eateries and the lake. The view of the lake from our room was also lovely. Free parking at the hotel and on the street nearby.

The breakfast was excellent value and the room service food was great. The pool area was a highlight. The hotel is rather dated but it was nice enough

Location was good but the room was crap was charged motel/hotel fee but room was back packer room, no tv no amenities!!

Location was near restaurants. The hotel is an older era style grand hotel. The breakfast buffet was tasty a complete.

amazing hotel very clean, modern and huge rooms. great location as well. Staff were very accommodating.