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The staff were excellent. There was a geothermal malfunction at the main Waitomo station (not the fault of the hotel) that meant that the spa tubs weren't hot one of our nights. The manager was very accommodating and gave us a nice discount, and the next afternoon all was back to normal. Perfect base for visiting everything Rotorua. Having a spa tub room next to your bedroom is pretty sweet.

We celebrated our daughters wedding both the ceremony and reception there at the hotel. The staff were amazing and so accommodating when we needed them despite being so busy with other areas. Food was exceptional, thank you so much to the front of house staff, kitchen chefs, supervisors and of course the conference co-ordinator - it was the best evening ever!!

Location. Cleanliness. Car park. Friendly staff. Services. Lots of common areas in corridor. 24 x7 reception staff. Hassle free booking. Nice pool and spa. Very quiet hotel. Nearest car park. Affordable price is peak time. Free WiFi. Big working TV. Staff themselves comes forward and book my and my other family room next to each other.

Vivien is a super host, and her experience in hotel management is apparent. You are truly made to feel like a VIP, and like family, at the same time :) The rooms are quiet and comfortable, and the facilities are perfect for a young family or a couple looking for some relaxation.

Everything was absolutely amazing. The staff were super friendly and super helpful. They made our stay truly special. The rooms were lovely, clean and warm. It's a great family friendly hotel, lots of fun things for the kids. We would higher recommend this hotel.

It was great to be able to use the next door Novotel as it was a sister hotel. The beds are so comfortable. Very nice stay, we came back for an extra night on the way back through Rotorua and would stay here again for sure when back in the city.

Fortunately they have kitchen and some lounges to chill out in, the staffs were pretty friendly and helpful and cheap to stay (budget C- accommodation that covers the basic necessities). Slept well all 3 nights but could’ve been better.

Family friendly, homely, easy check in and out, quiet. Lots of facilities in the room and if you have kids lots of things for them to do and the rooms are spacious. This is my go to hotel on every trip to Rotorua.

Location is superb right downtown in Rotorua. We loved the cleanliness of the hotel and really appreciated the kitchenette and washer/dryer. The hosts and all front desk staff were very helpful.

Great location. Suite was nice with a family. Hot tubs were great. We had dinner at the hotel. Excellent food. Hotel is lovely, it’s like going back in time.

Everything was absolutely perfect, we travelled for work as well as a family wedding held at the Hotel. Amazing service.

Nice and trendy hotel in a nice area of Rotorua near the Eat street area. Many good restaurants around.

Friendly staff, pool for the kids and the view. Not many hotels in rotorua have a balcony.

Quirky hotel BnB type with excellent staff.

Sudima makes a lot of effort to make your stay very lovely in a budget priced hotel. Beautifully folded towels and nice amenities and immaculate room with attention to detail. Our large room had a poor view but they planted herbs and garden vegetables all around the outside patio that made it delightful

Excellent communication. Stayed in one of their superior rooms and it’s the best room I have ever stayed in! Beds so comfortable! Excellent facilities. Spa is huge! My kids and I loved it!! Definitely will stay again in the future!

Lovely motel with all amenities we needed, and a wonderful hot pool available to guests. Cycling distance from town meant we could leave the car, and the host was super-friendly. Thank you!

Rooms were spacious, beds comfy and the spa was lovely. The view from our room was great too.

All the facilities that were available

Exceptional service and facility