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I have stayed at this hotel a few times before, and always look forward to returning. The rooms are clean, comfortable and have all advertised amenities. The staff are friendly and knowledgeable of the local area. The property is less than 200m walk from a SkyBus pick up location, making it easy to get to and from Auckland International Airport. Staff are accommodating of early and late check in where possible. I will be returning to New Zealand next year and will be staying here again. Highly recommended for British travellers.

The location is excellent. The airport shuttle bus is just downstairs. Around hotel, you can find almost everything you need-stores, restaurants, supermarkets, cafe, etc. The room has a good view for Auckland CBD. The room I stayed was really clean and comfortable. I think they are also environmental friendly because the rubbish bin inside the room is divined to WASTE and RECYCLE and they encourage you to take away the personal care products so that you can finish using them and recycle the containers.

The location is very good for accessing the airport. I could park outside the unit. Geoffrey was very helpful when we needed him for a problem in the bathroom even though it was after hours. He also realised how cold the unit was and gave us a better heater. The shuttle bus lady was punctual, efficient and friendly. As our flight into Auckland was delayed and arrived after the rental car office closed, she kindly took us there early the next morning.

We were able to check in early after getting off our long cruise around NZ. Staff was incredibly helpful and friendly despite a long line of fellow cruisers. They also kept our bags for us after we checked out and toured the city. The hotel (and bed!) is very comfortable. Best part is its location, right in the CBD on Queen Street. The Skybus airport transfer station is located in the lower level.

The Hotel is situated close to the city, but is up on a hill/rise, so be prepared for a hike at the end of the day. The roof top pool and indoor pools and spa's were lovely, as was the reception area. The Hectors restaurant was a delight, with a great range of healthy plant based food, and it is Auckland's first Vegan certified restaurant.

Found the location of hotel very convenient to why we visited Auckland. The price of accommodation, amenities and parking was good value for money. Would recommend this accommodation to other family members and friends. Found the staff friendly, and accommodating to guests when engaging in general conversation. 👍😀

The staff make it easy to stay there , they communicate and make things happen , the apartments are generous space wise and the location near commercial bay is great and the views are exceptional. Also the parking is very convenient once you have negotiated the road works of Auckland CBD.

You can’t get a better location; right in the viaduct with Auckland city at your feet. Lots of bars, restaurants and ferries within two minutes of the hotel. Staff were good too. Very responsive to requests. Parking is expensive, but handy and comparable to other Hotels in the area.

Novotel is a very comfortable hotel, directly at the Auckland airport ! The room was very nice and homely on the 3rd floor. We just stayed 1 night there. The hotel was also so kind to storage our small luguages for us . We are thank you for that !

I chose this hotel for the proximity to the airport as I was flying out early in the morning.It was really easy to wake up and just go to park my car.I loved the comfortable bed,spacious room and I had a great nights sleep.

Hotel is part of conversion of Auckland's old rail station. Rooms are good size, bathroom is great, location is great between Parnell and city centre and close to the docks development area. Good value.

Closeness to airport, the shuttle service was great. It’s a budget hotel, but everything is clean and comfortable. Excellent for a night before an early night. Great restaurants in walking distance.

Easy to get to off the northern motorway. This hotel is convenient if heading to or coming to Auckland from the north. It has free onsite parking and is cheaper than an equivalent hotel in the city.

The hotel was perfect for our two days stay in Auckland. It's very close to the city centre and it has a stop of the Skybus 100m away. The staff was very nice and the breakfast was good.

Special thanks the concierge manager of Sky city hotel Auckland. He has been so helpful & thoughtful for my lost luggage, truly blessed. I had pleasant stay with my family there.

Excellent hotel. Great location, easy walk to Victoria Park, Ponsonby, K road and The Viaduct. Fantastic staff at reception, very helpful and efficient. Highly recommend

Simple hotel close to the city centre, with shops around and convenient transportation. Good if you need to stay in Auckland for a short time.

I surprised my partner with a night away for her 30th birthday and the grand hotel exceeded both our expectations in every way. Our room was absolutely stunning and the staff went above and beyond to make our stay special. Ruth and the team were so helpful in arranging some birthday amenities which I requested to be in our room on arrival which I was so grateful for! A real treat!! Highly recommend the grand hotel by sky city!! We were so impressed that we checked in for a second night! We will be back again :)

Really helpful and friendly staff, good sized room and facilities. Free airport shuttle was excellent.

Location was great right next to the shopping mall..clean and comfortable rooms!