About this property

4-star comfort awaits in the heart of Bai Chay at Novotel Ha Long Bay Hotel. Overlooking the UNESCO World Heritage listed Ha Long Bay, the hotel offers an outdoor pool, open-air pool deck and on-site restaurant. Guests can enjoy free private parking on site. Featuring free WiFi access, all units are elegantly decorated and fitted with modern furnishings and high-tech luxuries. Every well-appointed unit offers air conditioning, personal safe and wardrobe. Private bathroom comes with shower facility and free toiletries. Selected units are fitted with a private balcony where breathtaking views can be enjoyed. Novotel Ha Long Bay Hotel operates a tour desk and 24-hour front desk, providing a range of services, including 24-hour room service, currency exchange and car hire. Novotel's friendly staff can arrange for cruises for guests who would like to visit Ha Long Bay. Guests can also venture into Ha Long Night Market, 2625 feet from Novotel Ha Long Bay Hotel. Sun World Ha Long Park is 0.6 mi from the hotel, while Vincom Plaza Ha Long is 2.7 mi away. The nearest airport is Cat Bi International Airport, 22 mi away. The poolside restaurant, The Square, serves a delectable spread of international dishes. Guests can enjoy views of the pool and Ha Long Bay while dining.

Distance in property description is calculated using © OpenStreetMap

Novotel
Hotel chain/brand
Novotel

Property highlights

    • Top Location: Highly rated by recent guests (8.2)

    • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

    • Breakfast Info

    • Buffet, Breakfast to go

    • Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
1 king bed
1 king bed
1 king bed
2 twin beds
2 twin beds
2 twin beds
1 king bed
1 king bed
1 king bed
1 king bed
2 twin beds
2 twin beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Ruttanachai
    Thailand Thailand
    The location is walkable to Sun World or just a short inexpensive ride with Grab. The swimming pool is nice and well maintained. The view from the room is beautiful and stunning. There is a lively park right across the hotel that is enjoyable...
  • Nicholas
    United States United States
    The pool was nice, buffet pretty worth it. Went in late May, had a lot of value for the money ! Staff was exceptional.
  • Yvonne
    Canada Canada
    Good value Swimming pool Wonderful breakfast buffet Clean, comfortable Helpful staff
  • Thi
    Vietnam Vietnam
    The hotel view is good, straight to the sea and close to Sun park
  • Nguyễn
    Vietnam Vietnam
    Breakfast have many choices, the taste is fresh. The outside pool is very nice
  • Nguyễn
    Vietnam Vietnam
    Buffet breakfast is excellent. The pool is clean with amazing view. Staffs are friendly and nice. Everything is great
  • Megan
    Australia Australia
    Our time at Novotel Ha Long Bay was nothing short of sensational. We felt very welcome and had a fabulous time. In particular one staff member went above and beyond with service and friendship. Thank you Thúy you are amazing.
  • Mark
    Australia Australia
    The room was special with superb views. Staff very attentive. Classic Novotel experience. Very happy given some of the rooms we have had to endure so far.
  • Raghunath
    United Arab Emirates United Arab Emirates
    Everything excellent except the loud music from the Beach event
  • Simon
    United Kingdom United Kingdom
    Everything was fantastic, service amazing, lovely staff. Can't think of anything negative to say. I would highly recommend.

Hotel area info

Restaurants

1 Restaurant On Site
  • The Square
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea
    • Ambience
      Family-friendly • Traditional • Modern • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of Novotel Ha Long Bay Hotel

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Non-smoking rooms
  • 24-hour front desk
  • Fitness center
  • Restaurant
  • Room service
  • Bar

Outdoors

  • Outdoor furniture
  • Sun deck
  • BBQ facilities
    Additional charge
  • Garden

Activities

  • Live sports events (broadcast)
  • Cooking class
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Karaoke
    Additional charge

Food & Drink

  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant

Internet
Wifi is available in the rooms and is free of charge.

Parking
Free public parking is available on site (reservation is not needed).

  • Parking garage
  • Accessible parking

Front Desk Services

  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe

General

  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Heating
  • Car rental
  • Packed lunches
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Accessibility

  • Toilet with grab rails
  • Wheelchair accessible

Outdoor swimming pool

    Spa

    • Locker rooms
    • Fitness
    • Body treatments
    • Pedicure
    • Manicure
    • Facial treatments
    • Beauty services
    • Beach umbrellas
    • Beach chairs/Loungers
    • Fitness center

    Languages Spoken

    • English
    • Korean
    • Vietnamese
    • Chinese

    House rules

    Novotel Ha Long Bay Hotel takes special requests – add in the next step!
    Check-in
    From 3:00 PM
    You need to let the property know what time you'll be arriving in advance.
    Check-out
    Until 12:00 PM
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Refundable damage deposit
    A damage deposit of VND 2,000,000 is required on arrival. That's about $76. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 16 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 2 years
    Extra bed upon request
    VND 800,000 per child, per night
    Crib upon request
    Free
    3+ years
    Extra bed upon request
    VND 800,000 per person, per night

    Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

    The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

    All cribs and extra beds are subject to availability.

    No age restriction
    There's no age requirement for check-in
    Pets
    Pets are not allowed.
    Groups
    When booking more than 7 rooms, different policies and additional fees may apply.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubJCBCash

    The fine print

    Must-know information for guests at this property

    Please inform Novotel Ha Long Bay Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    A damage deposit of VND 2,000,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

    FAQs about Novotel Ha Long Bay Hotel