Search hotels in Penang, Malaysia

Wow - this breakfast was A M A Z I N G!! The hotel is new, modern and the staff is really kind and lovely. The location was great for exploring the town! We loved the whole experience

Convenient and easy parking to pick us up

Everything about this hotel is fabulous. There is so much history attached to the hotel. It was like being transformed back in time. The staff are all helpful and polite. Excellent food in all the restaurants. Beautiful, clean, and comfortable rooms. I can't find anything negative to say about this hotel. 100% recommend a stay here when visiting Penang.

Lovely room good and spacious cleaned daily Restaurant good Breakfast not to our liking but mmanaged to find something

Location is great as it’s opposite Lotus supermarket where you can find everything and it’s super near to Strait Quays. Love the jazz vibe of the hotel. Nice ambience with great decoration.

Check in / check out was quick. Staff is very friendly. Room is clean and enough space. Comfortable beds, pillows and workplace. Close to mall, nice pool, park opposite. Everything was great.

The stay was super pleasant. The room is not big but very comfortable. All you need you have there including good conditioning, safe nice shower good quality of sleep definetely. The lobby stylish. But the most what made our stay great is staff, receptionist are amazing and super helpful with everything. Waiter at the front door is super hero (he was working during nights) liked that property very much

Very clean, advanced and spacious!

Staff were so friendly and helpful! Beautiful location for a relaxing getaway. Not too far from Batu Ferringhi so was nice to go into the busy town, and then back to the quiet hotel.

Amazing view of the beach. Location is convenient to other attractions via taxi/Grab. Staff is friendly and helpful. Place is clean and well kept.

Thanks Suzanne for the breaky 🗃️ That was very thoughtful. Thank you and lovely holidays and a happy new Year Rita

Outstanding 5 Star Hotel. We can highly recommend this hotel. We extended 2 times because of the extraordinary service and overall experience. Very very friendly personal who made us feel at home right away. Everybody went the extra mile to fulfil every request we had. We have stayed in a lot of hotels the last couple of years but this one is very special and offered the overall best experience so far. The breakfast was a dream come true. The gym is very well equipped and maintained with great machines and a free weight area. The standards offered by this hotel can be compared with every 5 star hotel in Europe and the service offered is even better then most of the 5 star hotels in Europe. Lovely experience for us with lots of great memory's made. We will definitely come back! Keep the good service up and don't change anything!

The staff at the restaurant but the lady at the Reception was not so friendly. Spacious room. The location because it is close to the airport for our early departure.

The room was very comfortable and clean.The bed was comfortable and the overall stay felt cozy and pleasant.

The staff are so friendly and accommodating.

I liked all services offered by the Hotel management. Service providers

Good location. Very close to some of nice cafes and restaurants. 15 minutes walking distance to the Armanian Street.

The location of the hotel is near to many eateries as well as durian establishments. It also helps that the mall is nearby, walking distance. Taking Grab from the hotel is also convenient as the driver can drive up to the lobby while we wait inside the lobby.

The room was very clean and had fantastic air conditioning. The bathroom was far beyond all expectations; the pressure of the shower has by far been the best I have EVER had. The location is very close to places to eat and to buy groceries. The staff are very friendly and welcoming.

All the staff were very welcoming and friendly. Breakfast buffet was great and changed everyday. The breakfast room has huge opening windows and overlooks the sea on both sides of the island. Clean comfortable beds and the room had an opening window. Great location just down the road from Chowasti market, also can catch free CAT bus from there, Durian stall next to hotel and The Red Garden Food Court is behind the hotel. Also check out Wai Kee Cafe for delicious BBQ Pork on Chulia Road

Everything was great from the staff to the room to the view. The room was super clean The staff were super friendly

Everything at The Citadines was great, but what made it exceptional was Derek and the team he has put together. Always greated warmly at the door and throughout the hotel. Always ready to help with any request. Derek takes a personal interest in his guests. Very rarely do I meet the manager of a mid sized hotel, and if so, it is because of a problem. Derek likes to meet everyone and help make everyone's stay a memorable one. We really did love everything. Room size was good. It was clean comfortable, everything you need was provided in the kitchenette. Pool and gym well maintained. New washer and dryer on the premises. Views are spectacular both mountain side and oceanside. We had a great stay (one month, extended twice) and will be back. Thank you to everyone at The Citadines!

great location near the airport ...beautiful rooms and cleanliness is highly rated