For a couple in their 80s, no lift to their room on th first floor and many steep flights of stairs throughout the hotel, some without handrails, made our stay difficult and somewhat hazardous.

The location and the restaurant

Stayed in May 2026

Low pressure shower, outdated bathroom

Location, parking, breakfast, bar, staff

Stayed in April 2026

Coffee provision in room was subject to a strike at suppliers

The room was great, view of lake and jacuzzi style bath

Stayed in April 2026

I was just disappointed that we could not get a table for diner while i had put the request in my booking... and were told to wait, then after waiting we were told there is no more food... So if you really want to eat there ensure you have a table booked!

The breakfast is nice, the rooms are confortable. The lake is magic and gives a nice feeling of nature

Stayed in December 2025

Two minor things: First, the smell of the room when we arrived was a little off, possibly because of infrequent use. The second issue is that the charging station (offering complementary electricity) only run at house speed. To their credit, we were offered a few hours on the charger of the hotels own electric vehicle.

The room was a size expected, with modern tools (coffee maker, fridge, TV and eMagazines) to make the stay enjoyable. The location with a fountain made the place extra special in Christmas lights. The host went out of their way in looking after us. Thank you. When one hour extension was requested on our stay, the host were free to authorise that on the phone.

Stayed in December 2025

The bath was small and it could be cleaner

Very nice spacious room. Good services

Stayed in December 2025

Limited organic food options

Excellent Food

Stayed in December 2025

The property is beautiful, an amazing place to relax.

Stayed in October 2025

Le personnel de service

Le lit

Stayed in November 2025

everything. had been here before for a wedding. we had to meet with friends and offered them to stay at this hotel as well. you park the car and don't need it until you leave. bar, restaurant, lounge, walk around the lake. you get it all.

Stayed in October 2025

I reserve the room deluxe. They give me handicapped room so was floating all around the bathroom. Staff was very unpolite reception because the hotel is full so we cannot do anything so it’s not a five star three star hotel thank you.

Breakfast, it’s okay

Stayed in October 2025

RAS

Nice breakfeast with gluten free options Location good

Stayed in July 2025

Great location

Stayed in September 2025

I would like to thank Particularly Mr Soufiane ( hope the spelling is right) he offered us me and my colleague an exceptional stay. He was flexible to drop us on time at work when the taxi was delayed and we managed to join our important meeting thanks to him and helped me massively massively with my suitcase when I was struggling . If I could rate him more I would ! Super grateful for the help and assistance- I would gladly come back to the hotel thanks to his service. I would be grateful if this message could be passed to him to thank him.

Stayed in September 2025

- the spa area is nice, but on one of the twi days we visited (Sunday afternoon), it was waay to busy, even if you have to reserve a slot. They can control this, it's not a relaxing experience when there are so many people. - they should add a kettle in the room, for tea. And powdered milk for the coffee. - breakfast was ok but not on par with other 5* hotels

Good hotel overall. - Room was quiet and spacious, - personnel was friendly, and - licated next to the lake.

Stayed in August 2025

It was a very long walk to our room- not a huge issue though.

Very comfortable, spacious room. Room service was good value and food was delicious ( dining room was fully booked for dinner) A quiet location with a lovely lake to walk around after breakfast. The staff were polite and helpful.

Stayed in August 2025

Breakfast was of low quality

Lovely location

Stayed in July 2025

Had a problem with my check in as booking.com said it was a 24 hour check in so we had to wait 4 hours after a very long journey to check in. The swimming pool is small.

My family and I really enjoyed the use of the spa facilities and the breakfast bar. An amazing place to relax and enjoy the quietness. Bedrooms were super comfortable with an extra sofa bed

Stayed in August 2025

It seems to be an epidemic in hotels for the moment. We travel on regular basis and in either 4 or 5 stars hotels. Half of them have the extarctors in the bathrooms not working, so very misty...

Location, nice hotel and staff.

Stayed in August 2025

The spa and pool need extra money. Thats unnecessery

Very calm and peaceful place

Stayed in July 2025

Furniture a bit used

Very nice location next to the lake. Genval city center and train station in 10 minutes walk. Very good breakfast. Facilities are good, room furniture is a bit used, not critical. Restaurant is fine, 8 of 10. Spa area is small but it was not crowded at all. Massage was perfect!

Stayed in August 2025

Overall, the place could use some serious renovation. The rooms need some upgrades, the furniture was tired (stains on the sofa and bed spread), and so were the pillows. The floor was very dusty when we moved the sofa to get a better view of the lake from our room. There was no body lotion in the bathroom and the shampoo and soap were combined into one product like in some 2 starred hotels. Very low quality stuff so bring your own. The dinner at the hotel restaurant was a big disappointment for us, the staff and our waitress in particular (with the glasses taking all the payments) was just sub standard (though their colleagues at the reception and bar were excellent) and the food was just ok for the price. Seasonal menu seemed completely uninspired. The air co did not seem to function very well, it seemed to turn off in the middle of every night, the HVAC system overall needs an air balance and MAJOR cleaning. The spa was ok, although I think 8-10 people or so per time slot is a little too much considering how small the space is. The bar area outside could be so much better, we did not understand why it was not capitalized on. It just looked sad. Place has potential but needs vision and more care.

The unbeatable location, the kindness and professionalism of the bar and reception staff. Hotel was very quiet overall and rooms well sound proofed.

Stayed in August 2025

reception : very good, check in / check out fast room : very good - comfortable bed / good view breakfast - could be better - for a 5 star hotel, i would have expected at least fresh orange juice Spa - EXCELLENT ! - had a massage and a facial, simply fantastic i would give 10/10 for that

Stayed in August 2025

Location

Stayed in July 2025