17 Rue du Châtelain, Elsene / Ixelles, 1000 Brussels, Belgium
#48 of 194 hotels in Brussels
Guests' ChoiceBased on 530 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.8
Facilities
8.4
Staff
9.2
Value for money
8.1
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 15, 2024
Andrea
ItalyHeating system was not really working, only possible to control properly the element in the bathroom
Excellent position to reach my company office and to visit city; quick check in, quiet and comfortable rooms.
Stayed in March 2024
Reviewed: April 4, 2024
Kathy
United KingdomBeyond the foyer, everything felt a little ‘tired’. Breakfast was only fair.
Great location and a lovely hotel with very pleasant staff
Stayed in April 2024
Reviewed: March 25, 2024
Keren
United KingdomThe lift kept getting stuck and going up and down missing my floor due to issues with the key card
The room size, the staff friendliness, the breakfast and the quick check in and check out process.
Stayed in March 2024
Reviewed: February 8, 2024
Thomas
GermanyRecent renovations have been somewhat minor. A good number of rooms will need a more comprehensive overhaul within the next 2-3 years, I would prefer a more contemporary design. This hotel is a perfectly decent option but expectations should not be guided by its 5* ranking.
This hotel boasts traditional charm. I normally enjoy the personalised service and the food. The staff really made an effort to accomodate my room preferences and I am grateful for that!
Stayed in February 2024
Reviewed: January 23, 2024
Tracey
United States of AmericaThe low-water pressure toilette.
The room was excellent, except the toilette had very low water pressure, so one has to flush at least three times. Other than that, the room was clean and the bed was comfortable.
Stayed in January 2024
Reviewed: January 18, 2024
Niamh
IrelandToilet in bedroom could do with updating
Quiet, comfortable
Stayed in December 2023
Reviewed: January 3, 2024
Silvia
RomaniaIt needs some renovation. At least the carpet need to be replaced, and there are place on the wall where the paperwall came off. I wouldn’t call this a 5 star hotel. It’s more like a nice, regular, clean and comfortable hotel. Probably 4 stars.
It was clean, staff was super nice and helpful, location was in a very nice area.
Stayed in January 2024
Reviewed: January 1, 2024
Roz
United KingdomNo dislikes
It was very comfortable, had all facilities.
Stayed in January 2024
Reviewed: December 15, 2023
Malgorzata
PolandIt is a little bit used already but still in a good shape.
It is a lovely hotel with everything what you need for business travel. Good breakfast, available restaurant, coffee tea equipment in the room. Big rooms and a comfortable desk for work. There was a beautiful decoration for Christmas and a fire place :-)
Stayed in December 2023
Reviewed: December 14, 2023
Andrea
IrelandThe breakfast was very expensive . The bar closed extremely early before 22.30 not music or atmosphere
It was very well maintained very Christmassy
Stayed in December 2023
Reviewed: November 27, 2023
Rob
United KingdomBar is very expensive with fairly limited range . Gym is small and could be better equipped
Great hotel . Friendly staff . Lovely rooms
Stayed in November 2023
Reviewed: November 15, 2023
Marija
AustriaMattresses and pillows are too hard
Location, style, cleanliness, staff
Stayed in November 2023
Reviewed: November 13, 2023
Chris
NetherlandsBreakfast was simple in comparison to prize.
Stayed in November 2023
Reviewed: November 9, 2023
Michael
United KingdomOthibg i didn’t really like, but it is fairly obvious the the hotel needs a sympathetic update. I wouldvhate forvit to become one of these big, comfortable but souless hotels
I liked the ambiance, the comfort and helpful staff.
Stayed in November 2023
Reviewed: October 30, 2023
Steve
AustraliaThe room was very noisy with a school right next door. Breakfast was awful. Nothing was fresh. All hot items cooked in the microwave (including the eggs).
Room was very comfortable.
Stayed in October 2023
Reviewed: October 30, 2023
Fiona
United KingdomThe bed was v hard - matter of personal taste, I know but my back needed more give! And the breakfast was an outrageous 37€ per person. We went to a local cafe instead.
Beautiful hotel with charming staff. Our room was huge, with a sitting area and wonderful bathroom.
Stayed in October 2023
Reviewed: October 27, 2023
Peter
United KingdomThe location could have been better for the sights. But I am being picky
The room was cleaned every day beds made and towels changed and bottled water replenished
Stayed in October 2023
Reviewed: October 20, 2023
Lieven
LuxembourgLuxury
Stayed in October 2023
Reviewed: October 19, 2023
Alisia
FinlandThe information about the hotel on Booking.com does not correspond to reality: -the hotel requires renovation, it can’t exactly be called luxurious. -there is no minibar in the room -the robe was terrible, more like a rag -strange staff who only greeted my husband (not me) -and, of course, blocking 300 euros on the card. There is no information about this anywhere. I will file a complaint with Booking.com so that the hotel will add information about blocking funds on the guest's card.
Good location of the hotel, comfortable bed, quiet room.
Stayed in October 2023
Reviewed: October 15, 2023
Till
GermanyBreakfast was very poor but quiet expensive.
Large room was in acceptable condition.
Stayed in October 2023
Reviewed: October 9, 2023
Orestis
United KingdomBreakfast was too expensive (€37 per person).
Great-looking hotel in very nice area.
Stayed in October 2023
Reviewed: October 7, 2023
Donmalvolio
BelgiumThe staff did not seem to speak Dutch. The breakfast buffet was extensive, but very 'conservative'; there were hardly any alternatives for vegetarians and certainly not for vegans. There was only 1 bottle of almond milk, lots of charcuterie (meat & cheese) and 'standard' hot dishes: bacon, sausages, potatoes, mushrooms, beans and eggs. There were no plant-based yoghurt or sweets/pastries available. There was plenty of fresh fruit though, but out of season and certainly not local (strawberries and melon in October?). In the room, separate disposable plastic bottles are still used for shampoo, shower gel and even bottled water. This really could be done better! Please install and use refillable containers for bath and shower.
Pleasant, friendly service from the staff. Very elegant hotel, with nice areas and very spacious rooms. Very good beds! The staff made no problem of us already depositing our luggage in the morning before check-in and coming to pick it up in the evening after check-out.
Stayed in October 2023
Reviewed: October 6, 2023
Stacie
United KingdomRooms were quite dated.
Excellent breakfast. Friendly staff. Clean.
Stayed in October 2023
Reviewed: September 28, 2023
Camilo
AustriaMy room had a shared door. I could hear all the person at the other room was doing.
Staff is very friendly.Bed confortable and modern fitness room
Stayed in September 2023
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