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  4. Reviews of Crystal Palace Boutique Hotel

Reviews of Crystal Palace Boutique Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

14 Shipka Str., 1504 Sofia, Bulgaria

#40 of 189 hotels in Sofia

Guests' Choice

Review Score

Based on 276 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.4

  • Location

    9.7

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.6

  • Free Wifi

    9.2

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Showing 1 - 25

  • Reviewed: August 25, 2025

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Executive Double or Twin Room with Free Access to Relax Room
    • Stayed 1 night

    Excellent as always.

    Stayed in August 2025

  • Reviewed: August 2, 2025

    9.0
    Beautiful hotel in central Sofia
    • Leisure trip
    • Family with young children
    • Executive Double or Twin Room with Free Access to Relax Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not really their fault, but they were doing some sort of construction or maintenance in a room close to ours. They were using a heavy-duty drill. We had traveled on the sleeper train from Varna, Bulgaria, all night (8 hours), so we were exhausted. Couldn't get any rest until they stopped a couple of hours later.

    Beautiful hotel with friendly and accommodating staff. Great location. Very nice neighborhood.

    Stayed in August 2025

  • Reviewed: July 19, 2025

    10
    Pleasant stay in a comfortable and quiet hotel
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I like the style of the hotel. The staff is very friendly and supportive. There is an elevator. The rooms are comfortable and big. Equipped well.

    Stayed in July 2025

  • Reviewed: July 19, 2025

    9.0
    Comfortable stay
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very central location, in front of park, next to University. Friendly staff. Wonderful breakfast. Big room and bathroom. Coffee machine in the room, as well as the kettle. Nice lobby.

    Stayed in July 2025

  • Reviewed: July 18, 2025

    10
    I enjoyed my stay and highly recommend the place
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Amazing service, beautiful stylish hotel close to a small park. The hotel was highly recommended to me by a regular visitor and I understand why. The hotel itself is close to the city center but not in the most crowded areas. It has everything one might need for a business or private stay. It's clean and very comfortable with beautiful restaurant terrace and good food. The best though was though the staff and I would like to thank them for their assistance.

    Stayed in July 2025

  • Reviewed: July 12, 2025

    9.0
    Great choice for space, luxury and convenience at a good price
    • Leisure trip
    • Group
    • Executive Double or Twin Room with Free Access to Relax Room
    • Stayed 4 nights

    the coffee, plenty of electric sockets but several needed replacement (you had to jiggle plugs to use them, but even that did not work on some), some small stains on carpet on entrance to room, no sockets in bathroom for personal hair dryers (there is a built in hair dryer, if you can live without your personal one).

    spacious rooms, luxury feel with good pricing, great bar, great breakfast, friendly staff, very convenient parking garage in basement, big bathrooms with lots of stone, big park across the street, plenty of places to eat in walking distance

    Stayed in July 2025

  • Reviewed: June 8, 2025

    9.0
    Very good hotel
    • Leisure trip
    • Couple
    • Executive Double or Twin Room with Free Access to Relax Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The location was very good,comfortable room and tasty breakfast

    Stayed in June 2025

  • Reviewed: June 7, 2025

    10
    Great holiday
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    This is one of the best boutique hotels I have stayed in. At the front office Mr Lyuben was especially helpful and made me feel home. The hotel deserves five stars ++ because everything is perfect, the cosy room, the location opposite the park, near great cafes and Metro, and the great staff

    Stayed in June 2025

  • Reviewed: May 25, 2025

    10
    Exceptional
    • Business trip
    • Couple
    • Executive Double or Twin Room with Free Access to Relax Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing i like everything

    For us was perfect. Perfect location in the center in front has the park. You can sit down in the bar and enjoy the view of the park. The hotel is luxury.Rooms have a lot of space. Price it is very good.

    Stayed in May 2025

  • Reviewed: May 24, 2025

    8.0
    Very good location and comfortable
    • Leisure trip
    • Couple
    • Executive Double or Twin Room with Free Access to Relax Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing no issues

    Good location, clean, good service

    Stayed in May 2025

  • Reviewed: May 20, 2025

    8.0
    European elegance within walking distance to everything.
    • Leisure trip
    • Solo traveler
    • Executive Double or Twin Room with Free Access to Relax Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Old fashioned European elegance. Great location.

    Stayed in May 2025

  • Reviewed: April 7, 2025

    10
    Exceptional
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location, comfortable rooms and verry pleasent staff

    Stayed in April 2025

  • Reviewed: March 31, 2025

    10
    Definitely not my last visit here:)
    • Leisure trip
    • Solo traveler
    • Executive Double or Twin Room with Free Access to Relax Room
    • Stayed 2 nights

    It's my favourite hotel in Sofia, it was my fourth stay here and it has never failed to meet my expectation, but manages to exceed them. This time I had a room with a great view of the nearby park, a great bonus to the regular overall positive impressions. Everyone here is friendly and helpful, really customer-centred approach. The room was spacious and clean, very comfy beds and it's very quiet here, can't remember being disturbed with any sounds from the neighbouring rooms. Nice amenities and the snacks in the mini-bar are of good quality. Thanks for the experience!

    Stayed in March 2025

  • Reviewed: March 27, 2025

    9.0
    Friendly staff, clean and comfortable rooms and lounges
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    N/A

    Good breakfast perfect location for us

    Stayed in March 2025

  • Reviewed: March 26, 2025

    10
    Everything I need . This will be my go to place in Sofia
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Everything . The ideal hotel for my trip

    Stayed in March 2025

  • Reviewed: February 11, 2025

    8.0
    For Sofia a very good place.
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Gym working poorly, hours not appropriate for people traveling for work.

    I got a free upgrade on the room that was amazing. Staff is nice and polite. Breakfast is very good.

    Stayed in February 2025

  • Reviewed: January 30, 2025

    10
    Exceptional
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location is great, room was big, staff very polite.

    Stayed in January 2025

  • Reviewed: January 18, 2025

    9.0
    Excellent hotel, and affordable when it offers deals.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights

    Breakfast was good, served in the lounge. The room is large, comfy - we are regular visitors. The (Middle Eastern) concierge was kindness itself, and helped us with our parking, our luggage, and our child.

    Stayed in December 2024

  • Reviewed: December 8, 2024

    9.0
    A very good place to stay in the heart of Sofia
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights

    The flight corridor crosses Sofia and, as the airport is close, the planes are still quite low when they pass the city. An airplane is flying above the hotel every 10 minuets or so. I did not mind it, but for someone sensitive to sound it may be bothering. People at the reception are very nice and prompt and helpful, the ones in the restaurant may forget abut patrons sometimes.

    Very well located, with restaurants and cafes around, in a nice, central area. Safe to walk to the very center of the city. The room I had was very nice, large, well lit (and with a large balcony) and well heated. Everythng one may need is handy. Breakfast was good and diverse,

    Stayed in December 2024

  • Reviewed: December 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    Staff can be more friendly

    Breakfast very good, cheese, jams, breads, good quality. Our room was very big facing the beautiful part right across the street, clean, walking distance to many places, lots of transportation choices, good neighborhood

    Stayed in November 2024

  • Reviewed: November 11, 2024

    8.0
    Luxurious room and very clean ~ Excellent for business trip
    • Business trip
    • Solo traveler
    • Executive Double or Twin Room with Free Access to Relax Room
    • Stayed 6 nights
    • Submitted from a mobile device

    My room had issue with heating from the first day and mentioned that although they did assist on time and I had to complaint again the 2n day in order to provide me a small heater. They offered me to change the room from 5th floor to 1st on 3rd stay which is not good customer experience for this nice hotel.

    The hotel is located in an excellent location close to the city centre. The room was spotless, every day they clean the room and provide 2 bottles of water and coffee capsules. The room is luxurious and big with nice view to park and mountains.

    Stayed in November 2024

  • Reviewed: October 31, 2024

    8.0
    Nice place to stay for work or short holiday
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Nothing to comment

    The hotel is beautifully located facing Doctor's garden with lots of restaurants and bars around

    Stayed in October 2024

  • Reviewed: October 18, 2024

    10
    one of the best in Sofia
    • Leisure trip
    • Group
    • Executive Double or Twin Room with Free Access to Relax Room
    • Stayed 4 nights

    nothing

    Probably one of the best hotels in Sofia. Good location, helpful staff, spacious and clean rooms

    Stayed in October 2024

  • Reviewed: October 3, 2024

    9.0
    Excellent hotel near the center of Sofia
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Difficult access to the underground parking but one of the staff offered to help, so all went well.

    High standard accommodation and very good and attentive staff. Definitely one of the best hotels in Sofia with excellent views from the balcony.

    Stayed in August 2024

Showing 1 - 25

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