Absence of a sauna, vending machine was broken. Had to call for assistance because it took the token with no purchase. Had to call front desk for them to deliver a bottle of water.

Room view, breakfast was good, convenient location.

Stayed in April 2024

swimming pool it’s too cold. i don’t like also the elevator it’s too busy. the parking it’s expensive too.

just a room.

Stayed in April 2024

The price of the accommodation and food.

Breakfast was good. Only complaint was the difficulty getting a table and food was cold by the time we were able to sit and eat.

Stayed in April 2024

The fact that i paid over $1000 to stay there, and they proceeded to gouge you for an additional $75 a night for parking. On top of that, a basic feature any cheap motel has is free wifi.. over $1000 for a room and they need to gouge you $10 a day for wifi on top of that? Absolutely ridiculous. Will never spend another dollar there.

The room and view were nice, the bed was comfy

Stayed in April 2024

Breakfast was really bad Staff at desk not really friendly Lifts are a nightmare

Clean and good location

Stayed in April 2024

The bed layout did not optimize the view and the mattress were so uncomfortable we probably wouldn't stay again, Also the cost of parking on site and valet were grossly over price they should both be reduced by $25.00

The staff were great ! The rooms were very clean

Stayed in April 2024

Nothing

Location

Stayed in April 2024

The elevators were awful! They are very slow and there are not enough of them to service a full hotel. We waited over 20 minutes for an elevator down from our room and we had to wait in line whenever we wanted to go back up.

The rooms were very spacious and had all the amenities would would expect, plus a microwave.

Stayed in April 2024

The staff at the reception was not very helpful not sure she understood my needs and requests. But after wasting about 30 mins found my own solution and told her to set it for me. She could not make a change to our booking but her colleague on the next counter did the exact change for 2 other friends

The staff was very nice and pleasant

Stayed in April 2024

Very overpriced for 1 night

Close to everything

Stayed in April 2024

Breakfast is too simple and repetitive, also overcrowded. Parking is very expensive (70$ per night on site, 35$ off site and you need take a shuttle to the hotel). Hotel shop charges double tax.

The view. it is all about view! The room was comfortable and spacious. Loved the massage chair! Lobby stuff was welcoming and helpful.

Stayed in April 2024

They didn't provide water bottles in the room, and they said I needed to pay for the water. No room service every day.

The view and the breakfast are good. But they charge extremely high rates and don't provide drinking water in their room service. It's a shame if we need water, we must spend another $10 for a bottle of water.

Stayed in April 2024

The bathroom door didn’t lock and the wait for the elevators. Also requesting being around 10th floor and being put on 37th floor. Also the bedroom was hot, even with the ac on.

I like the location and the breakfast

Stayed in April 2024

The elevator wait times are horrible. Waited over a half hour when trying to check out. Was almost late for event waiting for elevator

Great location for what we were there for

Stayed in April 2024

Cleanliness of the room. The carpet floor didn't feel was vacuum thoroughly. Found hair on pillowcase when check into the room. No full daily housekeeping till the 4th day of stay. I wasn't told about this during check in till I called the Front desk on housekeeping issues on day 2.

The room Falls view was good but the window was smaller than what we saw on the booking site. Location is good. Very near the Falls.

Stayed in April 2024

Scenery is amazing clean and comfortable

Stayed in March 2024

Staff was unfriendly. Crowded pool. Elevators are busy.

Location

Stayed in March 2024

Very expensive parking, free option is far from hotel

Stayed in February 2024

Breakfast buffet was mediocre at best

The view, the location

Stayed in April 2024

Windows facing the falls was smaller than expected.

Location, friendly staff.

Stayed in March 2024

The staff could have done a much better job at explaining the vouchers during check-in. We missed out on a free welcome drink because we didn’t see the vouchers for them until checkout and that could have been avoided if staff had mentioned that was even in there.

The keg, TGI Fridays, and Starbucks are all directly attached to the hotel and there’s an arcade inside the hotel as well. The vouchers they provide are useful too, don’t skip out on them.

Stayed in April 2024

The location was close to transportation to most attractions and a great view of the falls

Great breakfast options

Stayed in April 2024

The buffet included was very impersonal

Lots to do around it. Because it was a busy time I had to pay for valet as opposed to just parking underground

Stayed in April 2024

Breakfast was excellent really enjoyed it. As for location , it's Niagara falls unlimited cites and scenes..

Stayed in March 2024