We asked for earlier checkin when we booked and when we got there our room wasn't ready, we even called the day of to make sure. There was a young women working at the front checking people I and she was really slow, the employee working next to her had 3 couples ready to go in the time she had one. Also the elevators took alot of time. At one point people were lined up to the front entrance waiting, I dont know how seeing as there are 4 elevators.

Cleanliness, well taken care of, close to amenitys.

Stayed in February 2024

Best location. Everything was walking distance. The rooms and the service were spot on. I order breakfast in my room and was delicious.

Stayed in February 2024

Great location! We were there for 2 nights and met all our expectations.

Stayed in January 2024

Close to city

Close to our concert venue

Stayed in December 2023

Great service, very comfortable

Stayed in October 2023

Would have been nice to have a small bar bridge rather than the bulky blue container. It did the job, just a shame when you have such a beautiful room.

Loved our room, especially the bathroom. So modern and spacious.

Stayed in October 2023

Staff were absolutely incredible and made my stay for my birthday one I'll never forget

Stayed in September 2023

Second reserved room was not as requested (two queens)

Loved the Yeti cooler in the room. So much better than a fridge!

Stayed in September 2023

For now, I will have to think...

Design: I am a designer. What I care more is the design and branding system 360 in a hotel. That is why I would choose an Autograph Collection Boutique Hotel rather than a typical hotel. I love everything they put together, from interior design to little things like slippers quality and the use of Aseop skincare. I can see detail is in everything. Really well put together with great taste. Worth the price! Stay: For my 2 weeks stay in Vancouver, I am extremely busy everyday. I would get up super early and coming back to hotel in almost midnight. Every time I come back late in Douglas, I was able to destress and find my peace of mind right away. I guess this is a successful sign of a good boutique hotel experience. Service: The staff is so nice and polite. They would answer and find a solution for all your needs. Dinning Room service: It was suprisingly good! Breakfast room service is normally just fine but not in Douglas. I had the MD BBQ Brisket Hash Brown. The portion is big, enough for a brunch! I usually don't like eating meat but this mix of brisket slices and salad was really well balanced with a hit of basil sauce is just devine! Recommandation: I would recommande Douglass and would definitely come back again! I would love to visit other Autograph Collection Hotel!

Stayed in August 2023

Only that the lounge wasn’t open on Monday and Tuesdays. We happened to be staying there on a Monday and Tuesday.

immaculately clean. friendly staff. quiet and peaceful. great location, close to restaurants.

Stayed in June 2023

Needs a pool

The rooms

Stayed in May 2023

There was nothing I didn't like!

One of the most beautiful hotels I've stayed at. The rooms are spacious and decorated beautifully. The lounge areas and location are unbeatable. I would definitely stay here again and again.

Stayed in May 2023

Our room was directly above the D6 Lounge so the music was heard very clearly until 1am. Our server at the D6 Lounge was not good. The valet employee broke my keyring by trying to rip the elastic band off rather than cut it. (Just a note for future!) I wish there were more food options open past 12am.

Location, Style (everything about this hotel is so swanky), Hotel staff were very courteous and helpful. Comfortable beds/pillows. High end fixtures.

Stayed in May 2023

The elevators were extremely slow

it was so close to our venue. It was amazing

Stayed in May 2023

Noted hairs on the couch.

Bed bath and shower

Stayed in May 2023

close to all amenities

Stayed in May 2023

noise level is too high, check in and 10th floor area and Salt Honey dinning room.

concierge service is excellent

Stayed in May 2023

Amazing location, walkable to downtown -loved the hotel, modern and edgy feel, some great restaurant and bar choices too and friendly staff :)

Stayed in March 2023

Gym was not great lacked proper equipment

Rodolfo was tremendously helpful, truly the backbone of the hotel, the most polite and helpful member of staff I have come across went above and beyond to help me with all my requests

Stayed in February 2023

Food is accessible 24/7

Stayed in December 2022

jacuzzi was lukewarm

The service at this hotel is top notch. even the slippers and robe.

Stayed in October 2022

The bathroom wasn't totally clean. They didn't clean the soap holder in the shower and it had conditioner on it from the last guest. I'm being picky but that just shouldn't happen.

Great location for the concert at BC place and great restaurants.

Stayed in October 2022

No fridge in room Expensive Fire alarm went off at 2 am

Clean & comfortable

Stayed in September 2022

Had trouble getting someone at concierge to answe the phone

Service was great. Everyone was respectful, helpful and friendly. That may just be because they are Canadian.

Stayed in August 2022