It could be a 10 if they closed it for a week and took care of some deferred maintenance.

Amazing location and beauty. Very good restaurant too.

Stayed in March 2024

I have stay at this property several times and for the most part very satisfied. this time we stayed in the hotel part and that sound from the other rooms were very loud. We could hear people snoring. The sounds carry like there are no walls dividing the rooms. Advise paying a little more for the individual units for a quieter stay. We requested a later check out until 2pm and agreed to pay the 40,000. When we went back to check out the other staff member said it would be double and they would not honor the 40,000 and ended up charging 80,000 for the extension. We were very disappointed that they changed the fee at the last minute.

Setting is in a beautiful valley with at least 3 visible waterfalls you can see from the property. We liked that there are several thermal bathing areas around the property with some designated for just the overnight guests. Try to stay during the week since weekends are more crowded with people that are just coming for the day.

Stayed in February 2024

No hot water in showers on the cabin Towels poor quality Spa cold temperature The non stop speech in breakfast

Location and termas

Stayed in December 2023

So difilcut to access the top cabanas

People was so nice and helpful

Stayed in October 2023

It was very cold at night and there are no hot water on the shower, so after going out from hot water to the cold weather it was very disappointing to walk in to a freezing shower. And also the room was very cold- no extra blanket or an oven.

The hot springs are like nothing I ever seen before. There is a lot of options of pools especially if you are staying in the hotel. The room was simple and comfortable.

Stayed in September 2023

The rooms are pretty small, so make sure you're friendly with everyone. I could barely find space to close the bathroom door. There's minimal storage, outlets, and places to put stuff so if you're staying for more than a day be prepared to operate out of your suitcase. Everything is self-service, so make sure you get whatever er drinks you want before you hop in the pools.

The drive up is gorgeous. Amazing scenery gpijg up a mountain with lots of places to stop and enjoy the views from the side of the mountain. The pools are great. There are many options from normal, heated pools to spots to hop in the warm river. The setup of the rooms is not like a hotel, it's all separate cabins in the woods that makes for a very cool, middle of nature setup. Our bungalow had a small private outdoor pool that was nice after the pools closed.

Stayed in June 2023

The food in the restaurant was not the best. It’s all open air too so is a little cold so you’re inevitably joined by wildlife while you eat. Obviously birds are fine, some other creatures you wouldn’t be too happy to see around the kitchen… The shower in the room was cold and the pools are not the cleanest so not sure if they’re being cleaned. But all in all these things did not put us off as it’s generally an excellent place to spend a couple days. Also, no wifi was an unexpected surprise on arrival and was a little inconvenient.

The property and its 10 pools are set in a superb location in the forest. It’s all very relaxing and idyllic and the thermal pools seemed to range in temperature which was very useful. Very enjoyable stay.

Stayed in June 2023

The windows in the toilet that allow the cold to enter the room... nothing that cannot be fixable :)

The location of this hotel is just in the heart of the mountain, it is just beautiful

Stayed in April 2023

No hit water in our bathroom

Water was great

Stayed in April 2023

no hot shower (at a thermal!), too many slippery areas need immediate attention. need some hiking paths so we can enjoy the beautiful property.

beautiful setting, decent hotel room, good dining staff. hotel only guest pool was excellent.

Stayed in April 2023

Room was somehow worn out, dark and cold. Shower was with barely working electric heater. With so many hot springs and natural heat I would expect hot shower.

Good breakfast, free tea and coffee during the day.

Stayed in February 2023

Thin walls and some staff were less than willing to help.

Room was clean, quaint, and cozy; however, the walls were pretty thin and you can literally hear every word of your neighbor’s conversation which made it difficult to sleep. I’m vegetarian and I was pleasantly surprised that they were able to accommodate my diet. The food was delicious and most of the staff were helpful - some, not so much. Overall, my wife and I had a pleasant stay.

Stayed in March 2023

The price was a high for the quality of the room, which was only the beds and a bathroom. Nothing else.

The breakfast was excellent. The place is deep inside the mountains, very beautiful.

Stayed in February 2023

The food in the restaurant is sub par with few options

It's a very nice location and the pools are clean and well cared for

Stayed in November 2022

Cold room, cold water in the shower.

Amazing location, fantastic thermal pools including private pool for guests in a rainforest! Nice breakfast.

Stayed in November 2022

Cold in the room

All was great peaceful and beautiful place with fantastic the

Stayed in October 2022

No hot water!

Excellent location and hot spring! Difficult to reach but well worth the trouble.

Stayed in September 2022

The man snoring next door. Some mould on the ceiling. It cost 200,000 to get there by taxi from Pereira and only 12,500 per person to get back to Santa Rosa.

The pools are fantastic, we saw some hummingbirds. Two or three pools are natural, the others are more accessible for older or less mobile people. The restaurant was good, though they could chill the white wine and get better juice. The staff were very helpful and English was spoken by one man who helped us get a taxi back to town. I could hear the man in the room next to me snoring, so if you can afford it get a chalet. It's quite old, bring a coat and jumper.

Stayed in August 2022

I was expecting to have a visual of the beautiful waterfalls on premises, but learned they where a 45min walk away. No access to internet or TV.

Tranquility. It’s a farm style w/ several hot springs pools.

Stayed in August 2022

The rooms were damp and cold. Closing bathroom windows would've helped. Better signage to walk to the hot springs at night would be helpful.

GreatRoom was right on site with the hot springs. Food at the restaurant was great!

Stayed in March 2022

our room was so basic. not any lamps around the bed, very cold all the time, the douche didn’t have hot water. room didn’t have a properly wardrobe to save out stuff. So, for the price of the room we felt it was very basic, I think they just gave us the most rustic and impromptu room they recently create. Finally, some girls from the staff of massages (mud and hot sand) were just laughing and hanging around the sand place when we have our therapy, they didn’t help us to have new towels even when they were plenty of them doing anything but talking and chatting on the phones. I think the place is really changing from a quiet and more or less private place, to a place full of people and garbage around the pools and common places.

Place is so amazing because the location. between the mountains pools are nice

Stayed in February 2022

Very long drive up a mountain rd

Very clean and beautiful pools

Stayed in June 2021

The room. The front door had a huge gap and mosquitoes came through, the bathroom door didn’t have a frame, the water heater in the shower was badly placed and cables were hanging out, and it was very hot at night, since the door didn’t have a screen, mosquitoes invaded the room. Also, Some of the pools haven’t been clean, therefore there were some steps and other areas very slippery.

The hot springs were wonderful, and the staff was also very nice and helpful!

Stayed in March 2024

NA

The thermal waters are incredible.

Stayed in November 2023