Absolutely zero service. We booked this hotel mainly for the rooftop adults only pool but they had zero staff up there. If you wanted to eat and drink you had to get dressed to go down to the main family restaurant. Poor service which was a big disappointment for us sadly. But a stunning place lace nontheless

Stunning hotel in a fab spot

Stayed in August 2025

People claiming beds in the morning and leaving “stuff” to keep their beds at the pool. Sometimes the staff remove the items so people who are actually at the pool can use the beds. But they should do that more often (like always instead of occasionally)

We’ve been here so many times and hopefully will be so in the future. We love coming to this place!

Stayed in August 2025

The “fight” for sunbeds made the hotel feel a lot less premium. Many of the same people were “reserving” the same beds each morning which meant that options for others weee limited. The hotel didn’t put towels out for collection until around 10 to try and stop this from happening but many guests were putting bags, shoes, hats etc to reserve their spots each day. The pool area isn’t huge so this had a massive impact and would put us off staying here again as it felt like a bargain hotel race for beds which is not in keeping with the rest of the hotel. Check in was also not great. After a promising start, where they took our number to ring us if an early check in was possible, we ended up with no call and trying to check in at the allocated time of 3pm, which was fine. However, at 3pm I was repeatedly told my room was nearly ready and that it was being checked. When I told the lady I understand this but it is now past check in time for a 450 a night room when we have been travelling since 6am with a child, she told me “it’s only 10 minutes or so” and then when I explained check in states 3pm she told me this is not a guarantee just an approximate time. I asked if check out was therefore approximate to which she was quick to answer no. I must say this was the only negative experience with staff but wasn’t great for first impressions.

Property is in a good location and welcoming on arrival. Hotel is clean throughout and drinks are served around the pool. Fresh fruit kebabs are also brought around each day, which is a nice touch. Breakfast is nice and there is the option to sit outside. Room was lovely with a nice view and electric opening curtains, multiple lighting options.

Stayed in July 2025

Noisy room (poolside), lots of music from pool bar and rooftop in the evenings.

Staff were friendly and breakfast was awesome!

Stayed in June 2025

Breakfast should finish at 11.30 Pool should be opened from 7-11pm

Loved the space in the room it was so comfortable for the 4 of us. Breakfast was delicious and we were on such a central spot close to restaurants

Stayed in July 2025

We asked the room to be cleaned but it wasn’t when we came back from outing. Asked for an iron multiple times but no avail. There was a lady in the next room she kept complaining and asking us to be quiet when we checked in it was around 1am. We explained we have just got in the rooms then we went downstairs to sit and eat food as we were hungry she then came downstairs telling us to be quiet it was so annoying for us to start our holiday that way.

Beautiful location of the hotel, breakfast was fab and the staff was very friendly

Stayed in June 2025

Hotel policy on reserving sunbeds needs to be reviewed and enforced. A time period ( say 45 min to one hour) put on reserving sunbeds. Towels and bags were being put onto sunbeds with nobody using them for 3 or 4 hours. The fridge in our room was not working, maintenance visited 3 times but was unable to fix it. They should have just changed the fridge. We had no fridge for the whole of our stay. Excellent location with just a short walk to the marina with a good choice of restaurants. Entry/exit to pool via steps was precarious with loose tiles and needs to be looked at, and new non-slip tiles installed.

Good buffet style breakfast with a choice of everything you would expect, and items cooked to order if required. A little hectic at times. Tables outside were plagued by seagulls swooping in if tables werent cleared quickly . Staff did the best they could to prevent this happening. Spacious room with good sized shower bath and balcony and comfortable beds. Cleaned every day by friendly staff. Really Really excellent spa and gym. Excellent bar and restaurant facility near pool, with excellent service for drinks and food delivered to sunbed.

Stayed in June 2025

Few things were not working in the room, but overall was a pleasant stay.

The Hotel was good, there common areas are very nice, from the majestic reception to the conformable and family friendly swimming pool and not to forget, the amazing breakfast we had every morning.

Stayed in June 2025

Lack of continued support for the client regarding its stay

Structure

Stayed in June 2025

Room was not exactly like the photos, and less stylish than expected. Bath took too long to fill, making it impossible to use. Breakfast was quite expensive.

Spa! Large rooms.

Stayed in May 2025

Rooftop and the food.

Stayed in May 2025

Property was dated for me this is a 4* not a 5*. Rooms need updating and modernising, spa is very dated and needs a freshen up. Food around the pool needs a bigger menu.

Nice property Very chilled

Stayed in May 2025

Huge problems with electric upon arrival. Given 3 different rooms Finally found one about 11.30 pm. So many people in reception with issues Pool was dirty. Should have been cleaned on a daily basis. Service around pool was slow but that wasn’t their fault. Lack of staff. Another management issue Those that were working were lovely Roof top bar very poorly manned. It might have been early in the season but as paying customers, we expected good service and we didn’t get it Finally. Room service wasn’t great

Good location. Staff were excellent considering the difficulties they faced. I cannot commend your staff enough. No manager on site so they had to deal with huge electrical issue Management should commend their staff. Manageress at reception (small, blonde lady) was absolutely BRILLIANT

Stayed in April 2025

Spotless Great vibe staff excellent food Drink Location and room Quality very high. Rooftop Bar and pool Superb

Stayed in April 2025

The bathtub filled extremely slowly – it took nearly two hours and there was barely any hot water. For three nights, there was an annoying high-pitched noise in the room. Nothing was done about it, although it disappeared on the last night. Rooms were clean, but the hallways were less clean.

Beautiful room & spa, good breakfast, and the staff was very friendly.

Stayed in April 2025

broken bathroom fixtures shower head, mould, shoddy painting. damaged roof near lift. its a nice 4 star this is not a 5 star hotel by any stretch. spa staff were on phone all the time, didnt supplu robes, flip flops, speak about lockers, supposed to be clinique... poor.

breakfast was good, all the food was 5 star but the rest of hotel wasnt. dinner and lunch service was poor, no apple juice- but i went to other bar and got one. We have no steak or chicken- we were first in restraunt. then they found s steak. first time ever ive not left a tip for a 250 pound meal that tasted excellent- service staff ruined it at rooftop .

Stayed in April 2025

This is such a wonderful hotel, what an amazing find! Very accommodating front of house staff, and super welcoming for families, however my only flaw was that some bar/restaurant staff aren’t that friendly or helpful, and you don’t want a room facing a the building site opposite currently!! Spa is amazing, and the kids hour is such a bonus. The kids club itself is fantastic too! Would recommend the rooftop restaurant as the food was amazing.

Stayed in April 2025

Our view was of the neighbouring car park.

Great location, clean and comfortable. Good breakfast.

Stayed in September 2024

I had the worst room service I have ever had; the most awful club sandwich , outrageously priced and cold chips. The lighting/curtains/ AC switches are ridiculous to manage / understand and the king size bed is not king size- it’s two single mattresses.

Very nice setting in a lovely town. It’s an expensive place but I had a nice corner suite with a superb terrace

Stayed in October 2024

The room (we had a full suite with a terrace) had many issues - the shower that permanently went from burning hot to freezing hot, always with no pressure; the bed that had terribly uncomfortable pillows; the sheets that were too small for the bed and you inevitably ended up sleeping directly on the mattress; the nice looking but impossibly uncomfortable sofas in the room (there was nowhere comfortable to sit!); the see-through bathroom; the lack of toilet paper and towels; etc, etc, etc.

Location was very good and so was staff. Breakfast was nice (even though in the week we were there nobody took our order for eggs; not a single day!). Restaurant food was nice as well, although options were very limited. Room was spacious with a nice balcony.

Stayed in October 2024

Drinks and food are a bit pricey.

Great room, spa and pools.

Stayed in October 2024

Bedroom..a de luxe suite..was quirky. Did not like the open bathroom, lights difficult to work. Did not like glass partition by bathroom which I walked into.

Breakfast and staff excellent

Stayed in October 2024

The pools were a little cold but we were out of season.

We opted for the corner suite. Good choice was excellently equipped and spotlessly clean.

Stayed in October 2024

WiFi could be stronger .

I have been coming here every year for the last 5 years . Love this hotel . Very chilled out relaxed vibe . As a solo traveller they make you feel so welcome . The rooftop bar and pool is spectacular. The spa is so relaxing and very well kept . The staff are always smiling and friendly and helpful .

Stayed in October 2024