The home only had 2 fans for 3 bedrooms. In the hot summer, the one AC unit in the dining room did not sufficiently cool all the bedrooms well.

The location was ideal, in the midst of everything but without any noise. The home was clean and had games to play. The check in instructions were clear and easy to use at our convenience. We would stay here again if in the area.

Stayed in July 2025

It was a bit hard to figure out entry (right off a restaurant), but the staff was so pleasant and helpful it was not a real issue.

The apartment as a whole was wonderful. Conveniently located for dining or sightseeing, it was also quite spacious and very comfortable for our group of 5. Well appointed with all we could need for a few days.

Stayed in July 2025

Mind your head! My husband nearly knocked himself out twice…not for tall people

Lovely location between the Cité and the town. Full of ancient charm but all mod cons and fully air conditioned on a really hot night

Stayed in June 2025

Very nicely done up, good size room and very clean, good shower.

Stayed in June 2024

Very good location and nice room

Stayed in June 2024

Lovely room just outside the old city walls on a street with nice restaurants. Great value.

Stayed in May 2024

Nothing negative

Everything was perfect. Beautifully kept apartment right in center of the area walking distance from the fort and the new town. Great places to eat right on the street. The host was very kind to let us check out at leisure. Would highly recommend the place

Stayed in September 2023

early checkout

the location was excellent,near to everything and especially the castle..and everything about the room...

Stayed in August 2023

I usually don’t complain much about attitude but I found this time a bit strange what happened. We booked the room around 6:30 pm informing that we were arriving by 9:30 pm. When arrived we found the sofa bed not ready (we booked the room for 3 person) and when we called the owner to know where the bedsheet were and why the bed wasn’t done she said “you booked late, you don’t expect me to come over and prepare the bed for you?”. Well, I don’t mind to prepare a bed myself but we paid for a service and the service was not fully delivered. It should have been better if she would have said “oh really sorry, maybe the lady in charge just forgot! Accept my apologies”. Sometime attitude just make difference. Anyway, for this issue , we have been offered a free breakfast for the following morning (we paid 2 and we get 3) and we appreciated it.

The apartment is pretty and cozy, nothing to complain about, washing machine available and a full kitchen for the ones who likes to cook. The main bedroom is large and the bed is comfortable. The sofa bed in the living room is also fine. Bathroom is small but well organized, shower is nice with rainfall water. Downstairs there is a restaurant which is part of the business (you can have breakfast there). From room to old city of Carcassonne is just 10 minutes walk. Parking lots available in front of the property (the back entrance) and if you are lucky enough you can find a spot.

Stayed in July 2023

The curtains seemed to be dusty. the shower was difficult to turn on.

We stayed in a suite. The property manager sent the entrance code and procedure early so getting in was a breeze. The apartment is clean with fresh linens, hot water, good water pressure. The manager Clara, is super responsive. We loved the fact that we could bring groceries to cook in the well equipped kitchen and enjoy our meal at the dining table. We could sprawl on the dated sofa. The entire place is well heated and spacious. The bedroom has a closet and spare linens. Le Passage is within easy walking distance to The Citadel of Carcassonne and Chateau Comtal. There are a number of restaurants in the neighborhood. We stayed during January 2023 and experienced first snow in 10 years!!

Stayed in January 2023

When I arrived and picked up my keys, the property owner (or her son?) happened in at the same time and carried my baggage up the two flights of stairs. I could never have managed that alone.at my age and I always felt secure and safe. However there was nothing to inform me of the wifi password until my last day. When leaving, I had to wrestle my baggage down the 2 flights of stairs by myself. Some way of contacting the owner's would have been a great help.

The location, the size of the room, the availability of restaurants and cafes within a short walk. The bathroom was luxurious except there was only one tiny bar of soap.

Stayed in October 2022

Some noise came through the windows at night but not enough to put us off going back again

This was an amazing find! Located 10mins from the city ruins and on a lovely little street with restaurants. For 2 adults and 3 children the fact it had 3 separate bedrooms and 2 toilets was a real plus point. The host could not have been more accommodation and responsive. Any time I needed help she replied straight away. It is a quirky building with sloped floors and small windows but I think that just added go the experience. Fantastic value for money and we loved our 3 night stay!

Stayed in September 2022

Room is a bit dark, due to dim lights and small windows, but we were out and about seeing the sights all day, so we didn't mind

Stylish room, lovely exposed wooden beams. Comfy bed, strong hot shower, and the fridge was very welcome. Great location too, very close to Carcassonne Citadel

Stayed in September 2022

The shower was a fiddle to turn on and off but once on it was great.

Great location. Large apartment with everything you could need for a few night's stay.

Stayed in September 2022

parking close to the property can be difficult, but I guess that is the same with everything near the centre of Carcassonne

Quaint, stylish, very well equipped and in the central location

Stayed in August 2022

There was no reception area and therefore no place to store luggage. This would not matter if you had your own transport, but we did not

It was spacious and very clean and comfortable

Stayed in September 2024

Bed not the best.

Location perfect for old and new town in pleasant area

Stayed in September 2024

Not a traditional hotel in a reception area if there are issues. Had to ask for the room to be serviced and report some issues with the room. Only contact with a member of staff with this hotel is through email.

Location is very good in proximity to the Castle.

Stayed in September 2022

Only 1 mug provided ‘Fridge’ too small to be useful Cutlery provided, but no plates.

Good location near the old town and close to restaurants etc Air-conditioning was essential in high heat.

Stayed in June 2025

Very well located, very nice and clean

Stayed in October 2023

Problem with the drains- known about and explained by the owner - but unpleasant

Great location

Stayed in August 2023

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in February 2025