157 Waterloo Road, Lambeth, London, SE1 8XA, United Kingdom
#310 of 1,004 hotels in London
Guests' ChoiceBased on 4248 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
9.0
Facilities
8.3
Staff
8.9
Value for money
7.9
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Harper
United KingdomNothing. Just one of the lifts weren’t working. Otherwise we were happy with what we had.
The breakfast was as expected and suited what we needed. The location made it cut out us having to get taxes there and back to the Old Vic, which was really helpful.
Stayed in March 2024
Reviewed: April 22, 2024
Lauren
United KingdomA bit overpriced for a 1 night stay.
Good location. Not far from the tube/train station. Really good sized room. Great space. Nice variety on offer at breakfast.
Stayed in April 2024
Reviewed: April 22, 2024
Gillian
United KingdomIt was all fine
The location. Easy access by walking to bars & restaurants and the embankment
Stayed in January 2024
Reviewed: April 20, 2024
Quinton
United KingdomLovely
Stayed in March 2024
Reviewed: April 20, 2024
Stephen
United KingdomLocation was very convenient for buses but also for easy walking access to the north bank. Breakfasts were very good and set you up for the day.
Stayed in April 2024
Reviewed: April 19, 2024
Povey
United KingdomThere was nothing I did'nt like
The staff were amazing friendly and helpful
Stayed in April 2024
Reviewed: April 18, 2024
Alpesh
United KingdomNo bottle water in room provided, breakfast is too busy and not enough plates or cutlery at times
Good clean simple hotel, otherwise all good
Stayed in April 2024
Reviewed: April 16, 2024
Mauro
ItalyThe check in very slow. I hope that the next time the check in is faster! The receptionist was trying too hard on the computer!
Position, breakfast and the panoramic room. From my room I could see the Londoneye! Fantastic! The dinner staff was lovely. Staff patient and helpful
Stayed in April 2024
Reviewed: April 16, 2024
Kate
United KingdomMattress edge broken down by years of people sitting on it but the rest actually very comfortable and undamaged. 24/7 snacks and bar expensive even by London standards.
Location perfect - buses outside the door, tube and trains five minutes away, twenty minute walk to Trafalgar Square. The room had two good sized queen beds, a very nice shower room, small desk, and effective heating / cooling. No noise from the road outside. A very good night's sleep. Would book again.
Stayed in April 2024
Reviewed: April 15, 2024
Mehmet
TurkeyThere is no minibar in the rooms
Location is perfect.Staff is really good and kind
Stayed in April 2024
Reviewed: April 15, 2024
Susan
United KingdomI was told when I checked out that the £30 deposit would be put back on to my card, I'm disappointed that it hasn't hapoed yet!!
The location, very, very good for moving around London, underground/main train stations just down the road. Hotel lovely.
Stayed in April 2024
Reviewed: April 14, 2024
Raji
United KingdomOnly one thing - there was a leak from the washbasin tap in the bathroom which made the counter wet and then eventually flowed down onto the bathroom floor whenever the washbasin tap was used. We were surprised that the cleaners hadn't reported it to maintenance.
Excellent location, very friendly, helpful staff, both at Reception on arrival and departure and at breakfast, very comfortable room.
Stayed in April 2024
Reviewed: April 13, 2024
Jurgen
NetherlandsThe hotel did not provide a free adapter to use on the wall sockets. I had to buy two of them. One I bought at an extreme inflated price from the hotel shop, the other at a more reasonable price but probably still too high. The hotel also wanted 30 pounds in cash 'in case I used drinks'?? But there was no minibar in the room.
Room was clean, checkin went smooth, breakfast was excellent.
Stayed in April 2024
Reviewed: April 9, 2024
Christopher
United KingdomCouldn’t really open the curtains as I had a room that looked directly into someone else’s which made the room a little dark. Someone has to have those ones though.
Comfortable room. Very clean. Excellent breakfast, lots of choice. Great location. Very easy check in/out process.
Stayed in April 2024
Reviewed: April 8, 2024
Rachael
United KingdomFeel we were overcharged. When we reminded at the room we’d booked in advance we could’ve had it for over £100 cheaper on the day. Staff didn’t really seem interested. Breakfast was chaotic with staff getting in the way of the diners.
Great location. Very clean
Stayed in April 2024
Reviewed: April 8, 2024
Lynn
BelgiumToilet was not clean.
Staff was very helpful and friendly. Large and varied breakfast, didnt have to wait long before sitting. Clean rooms, except from toilet.
Stayed in April 2024
Reviewed: April 7, 2024
Rebecca
United KingdomThe hotel was comfortable, and the room was clean. Breakfast was varied, and the staff were polite. Special thanks to Kay ( chef), who bought fresh food directly over to our table, when she saw us waiting for replenished food, she really went that extra mile. Would definitely stay again
Stayed in April 2024
Reviewed: April 6, 2024
Janet
United KingdomNothing a bit pricey but it’s London
Excellent location. Great breakfast. Our third stay there.
Stayed in January 2024
Reviewed: April 5, 2024
Andrew
United KingdomBreakfast becomes very overcrowded and cramped. noisy. Can make eating there unpleasant
Location central to getting around London
Stayed in March 2024
Reviewed: April 5, 2024
Annette
United KingdomThe bed was not the most comfortable (named the crunchy bed by my husband), the drain smell from the shower was unpleasant and although breakfast had plenty of variety the cooked breakfast items were barley warm, such a shame as quality was good.
The location close to Waterloo station was a bonus, which gave us easy access to tubes and busses around the city. Ideal base for a one night stay. Room as expected, clean and breakfast had a good range and variety.
Stayed in April 2024
Reviewed: April 4, 2024
James
United KingdomAs someone who travels the world for pleasure and uses a lot of hotels my criticism is NOT aimed at this hotel. Its a criticism of my Capital City - London. My heritage is Cockney. I love London. But the prices since Covid have become insane ( as have Theatre Prices ). Young families are being price out of their own Capital and its History.
Pleased that our room was ready even though we arrived a good hour before Check In time. Location is very convenient for Waterloo Underground and only 1 mile (£6 in Black Cab) to The Lyceum for Lion King show. London Eye & SeaLife is also only 1 mile away. Hotel is up to the standard one expects when paying top £/$ London prices.
Stayed in April 2024
Reviewed: April 4, 2024
Zhi
ChinaOne of the mattresses in the twin room was badly deformed and my wife could not sleep. It is recommended to check the equipment every time the room is cleaned, and replace the equipment that may affect the guest experience in time.
The staff check in quickly The service and breakfast were excellent and the room was well cleaned.
Stayed in April 2024
Reviewed: April 3, 2024
Viviana
IrelandNothing, all good
Good location close to transportation, nice breakfast, comfortable room
Stayed in April 2024
Reviewed: April 3, 2024
Sabrina
United KingdomNothing really. Only slight criticism was the bathroom sink which was heavily cracked.
The location was fab.
Stayed in March 2024
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