The room was a bit hot and we couldn't turn down the heating. We opened the window and that worked a bit for us. The bed was very comfortable but the quilt was a bit bulky so we did have a warm night.

Check in was very efficient, just registered my car for parking (free) and we were in. Short walk to the room which was very good, just what we wanted after a long drive. Went to the bar and had a very nice meal The bar manager was excellent and Amber came by later to serve us and chat. She was very nice and made the stay much more enjoyable.

Stayed in September 2024

very good accommodation, slept well and the room was clean and tidy

Stayed in September 2024

There was no one around to check us in or take our order at Breakfast. Eventually, someone turned up on both occasions and was very pleasant, but it was very understaffed when we were there

There was a whole lot of hotel there but no guest and no staff!!

Stayed in July 2024

Felt the rooms looked tired, breakfast was fairly simple and lacked a great deal of choice

Good location, friendly staff. typical Best Western in terms of facilities and room

Stayed in September 2024

Hotel could be updated

Room was ok, breakfast & evening meal was lovely

Stayed in August 2024

Initial room more like a cell and very stuffy, not used in a while or aired I'd say, changed room with ease so that was good but I had the feeling they already knew as customer in front had also just changed room.... Did I get that room.... Room booked not availble when checking in which added to thought I'd been dealt a bad hand. Rooms very dated and no air con, hot day with heating constantly on, small windows so not a great night. Overall if I had chance/options I'd have changed hotel.

Restaurant & Bar staff great. Good location.

Stayed in September 2024

Rather tired looking. I had requested a step in shower but the room I was given had a shower over the bath. Give them fair dues I rang down and they were able to relocate me. However the new room was like a sauna (no air conditioning) even with windows open. Shower room radiator wouldn’t turn down, but not as bad with the door shut. Had to ask for a fan (1st room already had one) which did help. Pillows were all rather soft - an optional firm one would be nice.

Its situation was perfect as going further south the next day and this got me onto the Humber Bridge easily. Size of room was adequate. Bed was very comfortable. Tea and coffee facilities fine. Chilled water machine in the corridor. Love the economy use of the keycard.

Stayed in September 2024

There is a slight smell in the carpets but otherwise the staff were all very friendly and warm.

Stayed in September 2024

Hot room

Convenient Lovely breakfast

Stayed in September 2024

It’s locations was good for us as we were visiting family

Stayed in September 2024

Communal areas are dirty ,toilet downstairs in the bar area fifthly. Prices at the bar ridiculously high.

Staff were lovely, the views amazing. The room was clean but the bed very uncomfortable and felt damp.

Stayed in September 2024

Our room was very cold and was next to a laundry room where a man kept walking back and forth past our window pushing heavy loads that rumbled noisily along. It was directly outside the window so our privacy was compromised. We had to close the curtains as we wanted to have a lie down after our long journey but couldn't get any peace. The room was along a dingy downstairs corridor that was smelly, there was paint off the ceiling and splashes of dirt on the radiators and the bathroom smelt of urine.

The communal areas of the hotel were lovely as was the breakfast and staff.

Stayed in September 2024

Cashless wasn’t mentioned before arriving so one of the party couldn’t pay as he only had cash.

Staff were lovely. The fantastic lady on reception and bar was so pleasant. The food was fantastic although over priced, well worth it.

Stayed in September 2024

It was a little bit too hot in the corridors

Very smart, great view of the Humber bridge.

Stayed in August 2024

Friendly welcome all services and facilities explained.

Stayed in August 2024

We had a issue with our dinner but would like to thank Amy on reception for going above and beyond to sort the problem

Good location and views of the Humber bridge very good breakfast

Stayed in August 2024

Prepayment of stay

Size of room

Stayed in August 2024

Staff numbers must be tight so reception is not manned that much. The hotel entrance is all fine but as you progress deeper into the building the state of the carpets and corridor maintenance can easily be improved. We were in room 32 so down in the depths a bit. The corridor store room doors are battered and in need of a coat of paint, the carpets need an industrial clean and/or replacing, quick fixes which would bring the standards up. Similar story in the room, some nice touches but then marks to the plaster on the walls on the edges, bathroom ceiling paint peeling off, worn carpet areas in the corners. Easily remedied though, just employ a person to bring the main areas and rooms up to scratch a bit and you could easily charge more. Bit of filler, coat of paint and a carpet cleaner - job done. Breakfast as well, for £15 the quality of ingredients needs to be stepped up a bit. Poor quality sausages are a sign of corner cutting to the detriment of the overall offering. It's a big site and obviously cash is tight but a bit of targeted investment would increase revenues.

Stayed here before when it was the Hallmark hotel, now it's privately owned and operated using the Best Western branding. So the fundamentals remain in place and it's not bad but it could be improved and fairly easily as well.

Stayed in August 2024

There was no bath in the bathroom and the design of the latter could be better

Location Accessibility Breakfast

Stayed in August 2024

Rooms a little old but functional

The view is stunning

Stayed in August 2024

Room very dated and dark. No evening food available. Skeleton staff only

Breakfast staff very friendly

Stayed in July 2024

Could of been a little cleaner

I didn't have breakfast

Stayed in August 2024

There was no plug sockets near the bed

Stayed in August 2024

Had a meal one evening good location but disappointed with the food, poor value, simple Caeser salad, mainly lettuce with dressing with small pieces of bread, not croutons and a pieces of chicken on top, not blended into the salad.

Breakfast good choice

Stayed in August 2024

Great location friendly staff

Stayed in August 2024