65-73 Shaftesbury Avenue, Westminster Borough, London, W1D 6EX, United Kingdom
#402 of 1,005 hotels in London
Guests' ChoiceBased on 4817 hotel reviews
8.1Cleanliness
8.4
Comfort
8.5
Location
9.6
Facilities
8.0
Staff
8.9
Value for money
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 22, 2024
Sandy
United Kingdomnothing
despite being on a very busy road right in the centre of theatre land, the room was incredibly quiet. Great choice for breakfast. Could not of been located any better for theatres/restaurants/sights etc
Stayed in February 2024
Reviewed: February 21, 2024
James
IrelandBreakfast selection was very basic for a good Hotel.
Unbelievable location and very good value.
Stayed in February 2024
Reviewed: February 21, 2024
Jane
United KingdomThe breakfast area is very very cramped and we had to wait about 20 minutes for some of the food to be re-instated.
The welcome received from the staff was wonderful, the welcoming glass of prosecco was a very nice touch. Our luggage was taken to our room while we were at the Theatre and we were personally shown to our room on Check-In. Location is second to none.
Stayed in February 2024
Reviewed: February 20, 2024
Chani
IsraelThe room was on the smaller side.
The location was excellent. The staff was super helpful and nice.
Stayed in February 2024
Reviewed: February 20, 2024
Naomi
United KingdomIt was all lovely
Quiet hotel for one slap bang in the midst of China town and the theatre district
Stayed in February 2024
Reviewed: February 20, 2024
Elizabeth
United KingdomReally friendly helpful staff
Stayed in February 2024
Reviewed: February 20, 2024
Kirsty
United KingdomNothing really it was pretty close to perfect
Great location very close to theatres and theatre cafe diner
Stayed in February 2024
Reviewed: February 17, 2024
Sally
United KingdomGreat location for theatre land. Room clean and comfortable and excellent breakfast included. Bathroom was on the small side but well equipped. Staff extremely friendly and helpful.
Stayed in February 2024
Reviewed: February 16, 2024
Ann
United KingdomVery small breakfast room. Though a good selection of food and opportunities for items such as an omelette to be cooked individually
The location . Very helpful and friendly staff.
Stayed in February 2024
Reviewed: February 16, 2024
Sara
United KingdomBreakfast location a bit small, hot and restricted during the busier times but breakfast was good.
Fantastically central location. Warm, clean and comfortable. Staff were very friendly and helpful.
Stayed in February 2024
Reviewed: February 16, 2024
Blackham
United KingdomLack of hot water for shower on first morning. A bit cramped for breakfast service
Location for theatre and China town
Stayed in February 2024
Reviewed: February 15, 2024
Stanley
United KingdomBed a little small
Excellent location fantastic staff
Stayed in February 2024
Reviewed: February 15, 2024
Mrswoob
Isle of ManIf I had to offer something negative, its only bathroom related - loo rolls are few, but reception staff did provide more right away on request.
Staff were really welcoming and helpful. Lovely breakfast, excellent location. Brief issue with hot water was resolved very quickly.
Stayed in February 2024
Reviewed: February 14, 2024
Tom
United KingdomOverpowering use of automatic heavily scented air freshners in the public corridors. Very pungent and uncomfortable especially for asthmatics
Superb location on Shaftesbury Avenue for the theatres, China Town, Ronnie Scott's and Soho.
Stayed in February 2024
Reviewed: February 14, 2024
Laura
United KingdomThere was an issue with no hot water in the morning but this was resolved quickly.
The room was cleaned to an excellent standard. The bed was very comfortable. There was complimentary fresh fruit in the room as well as premium brand refreshments. The breakfast had an excellent selection and the staff were very attentive. Great location.
Stayed in February 2024
Reviewed: February 13, 2024
Stephen
United KingdomBreakfast room was just a little cramped Floorboards creaked too much
Good location. Quiet room . The staff were very welcoming
Stayed in February 2024
Reviewed: February 12, 2024
Amanda
United KingdomBar and dining area.
Location was amazing
Stayed in February 2024
Reviewed: February 11, 2024
Tanya
United KingdomThe bed dipped on one side, which was uncomfortable for my husband. We did mention this to the staff, and they were very good. We were given a 20% refund.
Was in a great location! Lovely hotel, the staff were great.
Stayed in February 2024
Reviewed: February 10, 2024
Eliran
IsraelRoom Floor was noisy room 110 Annoying as hell but the rest was pretty good
Good location
Stayed in February 2024
Reviewed: February 9, 2024
David
United KingdomBreakfast restaurant to small and guests were waiting, felt a bit rushed to make way for the next guests
Upgraded my wife and I to a room with a 4 poster bed
Stayed in January 2024
Reviewed: February 6, 2024
Martin
United KingdomBreakfast room is too small
very nice room of good size considering it is a central London. Location is excellent . Breakfast was very good although the breakfast room is small.
Stayed in February 2024
Reviewed: February 5, 2024
Michael
United KingdomNoise from busy road.
Location and breakfasts.
Stayed in February 2024
Reviewed: February 5, 2024
Geoff
United KingdomRoom location breakfast
Stayed in February 2024
Reviewed: February 5, 2024
Linda
United KingdomSlightly too warm in room
Fantastic central location
Stayed in February 2024
Reviewed: February 5, 2024
Guy
United KingdomRoom located at the front of the hotel has a lot of road noise so didn’t sleep well
Great location & friendly staff
Stayed in January 2024
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