I was rather disturbed by the actions of the woman at the restaurant. My first impression of her was not disappointing. She did not welcome me, she started to address the people behind me as if I was invincible and when ready, asked what I needed instead as if I did not belong there. After I ate, customers were standing behind me, she was busy making drinks but she left it and quickly came to the checkout area telling the guy, whom I had told to charge my room, and to the hearing of everyone there; "NO!! I told you that he must pay now! she turned to me and said 'Sir, I need your credit card'" I gently told them again to charge my room and went to the front desk to complain that I was embarrassingly being forced to pay. The front desk fellow checked the computer and followed me downstairs, told them not to collect money from me, that I prepaid, and that I was a guest there. He apologized to me and I left. All through my stay she was not as nice either. There was another night I came to eat at 20 minutes to dinner closing, and she refused to sit me and claimed that the kitchen was closed, whereas she sat the couple that came after me, and I was standing there while she wasted time caring for them. She called the desk and was told to find me something to eat and she did without a tray and my spoons were exposed as well.

I liked the room, but my mattress needs changing, All the reception staff, three guys and the lady were exceptional. The guy at the restaurant (manager, cooks, bartends, and an amazing host, perhaps from the Islands), Despite the River Thames, the environment was superb. The older fellow and perhaps, the housekeeping supervisor was very helpful as well.

Stayed in March 2024

Breakfast was a shambles, had to ask for everything we wanted as only one member of staff and had to wait for each individual cooked item as everything had run out. The food wasn't replenished quick enough and only 1 item at a time therefore by the time the other items had been put out other food was cold. However on checking out was refunded to account for poor breakfast

Hotel room very clean and lovely river view. Meal in the evening was lovely, nice and hot and very nice

Stayed in March 2024

I have back and neck issues, I had the best night sleep in ages , the bed was so comfy and the temperature of the room was perfect, it had had a refurb and was lovely, The breakfast was very nice as well

Stayed in April 2024

Entrance to the waterfront building was a disgrace very untidy needed a good hoovering. Dirty mugs not replaced or tea/coffee replenished. Only tomato ketchup available at b/fast!!

Location

Stayed in April 2024

10 minute walk to transport and town center

Location on the river was lovely

Stayed in March 2024

No light available near the mirror in the bedroom. Bathroom or shower didn't have anywhere to put toiletries.

Room was a little small, but as our stay was only a couple of nights, the space was fine. Breakfast very good, both cooked and cold options available. Location suited us very well, handy for Windsor and has a river outlook from the dining room.

Stayed in April 2024

Nothing, everything was good.

The location

Stayed in April 2024

The breakfast was a bit limited, the dining in general and restaurant could have been better with more choices and improved quality.

Fantastic riverside location. The staff were really welcoming and very helpful.

Stayed in March 2024

Location for what we needed was absolutely perfect

Stayed in April 2024

Our first room had a broken window handle meaning the window wouldn’t shut, staff were great in moving us to an alternative room as we had our 1 year old with us so couldn’t have a cold breeze running through the room. Second room had a bath rather than just a shower which worked better for us but the water was just about hot enough for our son (not hot enough for a nice long soak for adults) The windows in this room didn’t open at all which we assumed was because of them being sash windows opening onto a main road.

Brilliant deal for half board, food was delicious! Staff were super helpful dealing with any issues and helping us with high chairs etc at meal times. The location was perfect for visiting Windsor & Legoland. Bed was very comfortable. We would definitely consider staying again if we were in the area .

Stayed in April 2024

Nothing really

Great location next to the river, lovely rooms, nicely furnished, staff were all welcoming, thank you 😊 5 mins to Maidenhead Train Station, Ubers readily available.

Stayed in April 2024

The speaker from the restaurant was up against the ceiling which meant to music would would go through, during the afternoon the music was loud and would disturb us... We had to wait 45 minutes for our dinner after we ordered it, but was told that the chef was new.. the one thing that did annoy me is most hotels do an opt out system, where they don't change change the towels, which I totally agree too but this Hotel does a opt in system where they just don't enter your room at all! So no bed was made and tea coffee etc wasn't replenished... I did speak to the gentleman about it all, he said he was going to check the noise immediately, but as for bed making etc, he informed me that that don't enter bedrooms without permission, we were not told this at check in! Which is disappointing, overall a good stay.

The breakfast was very nice, could have been a bit hotter, plenty there though. We had the executive room, beautiful room, plenty of space, lovely views of the Thames. It was my Husbands 50th and they gave us a complimentary sparkling winex

Stayed in March 2024

Stair only access to room.

Parking nearby. Comfortable room. Good breakfast

Stayed in March 2024

The floor in our room could have done with a vacuum cleaner and we had to ask reception to bring is some shower gel.

Nice room, very comfortable bed, excellent breakfast, very helpful and friendly staff.

Stayed in March 2024

We had to ask 3 times for clean towels. We also rang reception 3 times one evening looking for the towels after asking for them that morning, there was no answer at reception. The bulb in the light on one side of the bed was also blown. Surely these things are checked before the room is assigned to guests

Great location, we were visiting family who lived nearby. Breakfast was also good.

Stayed in March 2024

Only problem we had was at dinner booked and paid for two rooms room one 2 adults room 2 was 1 adult 2 children one 7yrs old and one 14 when it came to ordering dinner we were told that only one child was included in the half board and we would have to pay for the older child as said child was up to 12yrs but there wasn't a child's menu for the younger child. If this was the case then when booking it shouldn't allow a child's age over 12 but it didn't and allowed me to book a 14yr child was very disappointed and I could nowhere find in the hotels terms and conditions this clause either. I have spoken to booking. Com and also emailed the hotel but 3 weeks later still no reply from either hence disappointed in correspondence.

Hotel and staff were great and in good location room was also great with lovely views over Thames food was very good too

Stayed in March 2024

It would have been nice to have been told not to take my suitcase to Reception as I then had to lug it back, past the carpark to the room and up another flight of stairs.

Quiet room in separate block from hotel.

Stayed in March 2024

pubic areas/corridors need some TLC

good breakfast - good views of thames river - ample parking

Stayed in March 2024

Ability to control temps but the towel rack in the bathroom was quite warm so good for towels.

Check is is a strict not before 3pm. So we parked, went for a lovely riverside walk and returned at 3.30pm. Our room was not ready so we were upgraded to a balcony room in the Lodge overlooking the Thames. First floor, comfortable space with nice shower room - good shower; good quality linen; large bed. Wardrobe held 2 dressing gowns, slippers, ironing board, hairdryer and usual tea/coffee, TV and air conditioning system. Couldn't get any warm air so turned it off. Mentioned it at check-out and they said 'awaiting instructions'. Anyway, believe I've read about issue with heating months ago. Next morning went over for breakfast. Very good selection but glad we arrived circa 9am and the later guests were standing plates in hand, awaiting the replenishment of the help yourself hot food section. Staff were very pleasant and we enjoyed our stay.

Stayed in March 2024

Nothing to say

Loved the location on the River Thames. Shower was good , bed comfy , river view with balcony , close to Legoland

Stayed in March 2024

Had to find someone for reception when leaving as it was unattended. Poorly decorated room . Stock cupboards left open outside room during the whole stay .. Fire doors wedged open at times .Bathroom quite grubby ..

Location was lovely , within walking distance of everything needed which was nice .

Stayed in March 2024

Nothing everything was as discribed

Great Location and breakfast was excellent

Stayed in March 2024

Hot breakfast should have been hot as it was cold

Breakfast was a bit of a let down compared to last as it was cold but other than that enjoyed our stay

Stayed in March 2024

some shelving in the bathroom, towels din't look very clean either

Bathroom had no shelves to put your toiletry bag on, had to put it on the floor. very sparse range of toiletries in the bathroom. Very sparse in the tea making tray....only two tea bags and two sachets of milk along with a couple of sachets of coffee. Wall paper peeling off the walls behind the head board.

Stayed in March 2024