88 St Mary's St, Cardiff, CF10 1DW, United Kingdom
#25 of 47 hotels in Cardiff
Guests' ChoiceBased on 1568 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
9.4
Facilities
8.1
Staff
9.0
Value for money
8.0
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 4, 2024
Murray51
AustraliaEasy access entry point was complicated to find.
Location, comfortable bed, closeness to railway station. Breakfast was gòd.
Stayed in May 2024
Reviewed: May 2, 2024
Morgan
United KingdomThe prices in the bar
N/a
Stayed in May 2024
Reviewed: April 30, 2024
Diana
Australiagreat central location and friendly, helpful staff
Stayed in April 2024
Reviewed: April 29, 2024
Andyp52
AustraliaHad difficulty getting the shower to correct temperature, initial blast of cold water. Could not adjust temperature and water volume independently.
Location and friendly staff
Stayed in April 2024
Reviewed: April 25, 2024
Cheryl
CanadaFriendly helpful staff.
Stayed in April 2024
Reviewed: April 18, 2024
Adeel
United KingdomSize of room, lack of amenities, TV was a million years old, no bedside sockets, bar was dreary
Staff, location and bed
Stayed in April 2024
Reviewed: April 18, 2024
Shannon
United KingdomAir con didn’t work in the room so it was SO warm throughout the day and night. Window was difficult to open to allow fresh air. Breakfast very expensive. Weatherspoons just a short walk for half the price!
Great location! So central.
Stayed in April 2024
Reviewed: April 15, 2024
Reeves
United KingdomThe room was very noise. Above bst
Location
Stayed in April 2024
Reviewed: April 10, 2024
Liam
IrelandA little dated and tired
Clean and comfortable
Stayed in March 2024
Reviewed: April 8, 2024
Helen
United KingdomThe bed wasn't brilliant but I still slept! The bar was OK but carried no peanuts, crisps etc.
In the centre of town but quiet. Two separate lots of glazing cut out any noise from the street below even on a Saturday night. A rather shabby facade but well modernised inside. Good walk in shower. Good WiFi.
Stayed in April 2024
Reviewed: April 7, 2024
Helen
United KingdomWhen we arrived for breakfast a lot of the items were gone. Took some time for fresh items to come out.
Location
Stayed in April 2024
Reviewed: April 5, 2024
Yvonne
United KingdomExpensive for the quality of breakfast and what was available
Average
Stayed in April 2024
Reviewed: April 4, 2024
Peter
United KingdomCould do with cleaning their roof gutters
From the outside didn’t look that good but once at reception really good hotel
Stayed in April 2024
Reviewed: April 4, 2024
Jasmine
United KingdomParking is miles away and hard to access not very easy and 2 lifts aswell is hard work
Big room after we upgraded
Stayed in April 2024
Reviewed: April 4, 2024
Elizabeth
United KingdomThere were 2 very small windows that were near the ceiling. We couldn't open them and we couldn't see out.
Good sized room and bathroom
Stayed in April 2024
Reviewed: April 4, 2024
Nicola
United KingdomN/A
Great position in the centre of Cardiff, and nice and close to the railway station.
Stayed in April 2024
Reviewed: April 1, 2024
David
United KingdomNothing
Great location in Cardiff City centre. Comfortable room for a one night stay. Reasonable discount on the Westgate NCP
Stayed in March 2024
Reviewed: March 31, 2024
Plym1969
United KingdomVery welcoming and friendly staff. Very clean. Fantastic location right in the heart of the city
Great value for money. Location is the biggest plus
Stayed in March 2024
Reviewed: March 30, 2024
Karen
United KingdomBeds were a bit lumpy, not good if you have a delicate back.
Perfect location for the city shops and nightlife. Easy walking distance to The Utilita Arena which is where we were going. Good selection of food for breakfast. Room clean and tidy.
Stayed in March 2024
Reviewed: March 28, 2024
Christopher
United KingdomThe cooked breakfast selections wasn’t very hot
Hotel was in excellent location. Nice modern stylish rooms. The hotel was very very clean .Brilliant selection for breakfast and great quality.
Stayed in March 2024
Reviewed: March 27, 2024
Hywel
United KingdomGreat location and comfortable room
Stayed in March 2024
Reviewed: March 25, 2024
Julie
United KingdomBreakfast was extra.
Closeness to city centre.
Stayed in March 2024
Reviewed: March 22, 2024
Helen
United KingdomPity no bar snacks available, didn't see any but did not ask either !! There is quite a few steps, but lift available.
great location very central, near all types of places to eat. Staff friendly and very helpful.
Stayed in March 2024
Reviewed: March 18, 2024
Daniel
United States of AmericaOnly minor inconveniences were lack of counter/table space and weird pillows. And outlets in inconvenient places. Just oddly not ergonomic. Window opens weird. Very minor, however, still loved the place.
Location, staff, and price were all excellent. Would absolutely book again.
Stayed in March 2024
Udaipur, India
Reno, USA
Jausiers, France
Dubai, UAE
Guarene, Italy
Puerto de Santiago, Spain
Half-moon Bay, New Zealand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content