The rooms are very small, even for Europe standards.

Great story about the Mona Lisa being hidden in one of the rooms when it was stolen. They have a happy hour with free snacks and non-alcohol drinks. The staff was very friendly and helpful. Room was quiet.

Stayed in April 2024

Overpriced rate, extra charges and very small family suit with one bathroom only for four people.

Excellent location

Stayed in April 2024

Great location near station and Duomo, we booked the room with rooftop hot tub which was wonderful! Also ideal for a family as the room had two double beds plus a sofa bed, and two bathrooms.

Stayed in April 2024

Everything was great

Location was excellent, just a few minutes walk to the main cathedral and shops. Everything you need for a short city break right on your doorstep. We didn't have breakfast in the hotel as there were so many great options just minutes from the hotel. You can sit back and relax and watch the busy world go by many of the different cFES

Stayed in March 2024

The stuffs are super nice It feels just like home . 100% recommend

Stayed in March 2024

It says they have a spa and they didnt!

It was near everything and the staff was amazing. Really confortable room.

Stayed in March 2024

N/A

Location and the overall theme

Stayed in March 2024

The hotel has an amazing location, the tram to the airport is a couple of minutes walk and also all main attractions. Everything is modern in the hotel and offers the greatest comfort. Especially the staff is amazing, Margarita did everything she could to make our experience also at breakfast time unique, warm thanks to her! There is even a free snack and drinks in the lobby in the late afternoon.

Stayed in March 2024

The room was pretty small, which is on par for many places in Europe. The bathroom was also pretty small. However, I was able to get a king bed, which was very comfortable, and the room was well-appointed even though it was compact.

I was warmly welcomed by Daniel, who was very helpful throughout our stay. He answered questions, looked up information about places we wanted to visit, and helped us make a dinner reservation for Saturday night. Everyone I came into contact with was kind and helpful. The location was excellent - very close (5 minutes walking) to the Duomo, and about 10 minutes walk to the Ponte Vecchio. It was also centrally located to other sights. They also have a free bottle of water that can be refilled, as well as a snack happy hour, which was a pretty neat concept. This is definitely a place I would stay during a future visit.

Stayed in March 2024

I found the wifi a bit slow, but still very doable. The breakfast buffet was nice, I could see there are many options, but unfortunately quite some items were not refilled, with (almost) empty plates/bowls thereby limiting my options, whilst it was only 8 AM at that time! I was not a fan of the coffee that was served at breakfast, while I usually love the coffee/espresso served in Italy.

Good location hotel; most must see destinations within walking distance. Very friendly staff, who greet you friendly, recognize you and are very willing to help out if needed. Good size, clean rooms. Good (strong) shower. Good choice hotel if you prefer a more modern hotel, compared to other hotels in Florence. The room was quiet and windows could be opened at night. I would definitely recommend this hotel!

Stayed in March 2024

I like staying inThe Frame hotel. The room was clean, with all necessities. Our room was small for 3 people but it was ok. We have street side windows, but we didn’t hear any street noise. The breakfast was good. The staff was very polite and helpful. The location is super cool as it close to the station and to the main attraction Santa Maria del Fiore. Our family love this hotel.

Stayed in February 2024

The Frame Hotel is a cool hotel convienently located in Florence. This hotel is only about a 10 minute walk to the train station and within walking distance to the big attractions in Florence, we never needed to take a taxi. The hotel decor is so fun and embraces its history with the Mona Lisa. Everyone working at the hotel was very friendly and helpful. We booked a family suite and found it to be a little small, however the use of space was very practical and made the small space funtional for a family of 4 with a lot of luggage. Though small, the rooms were very clean, which we value more than having extra space. I would recommend the hotel breakfast, it is convienent and had a nice selection of assorted items. We would stay at the Frame Hotel again and would recommend it to our friends.

Stayed in February 2024

The room is small

Very polite staff and helpful

Stayed in February 2024

Nothing

The hotel is very stylishly decorated, and the rooms are very modern, beautiful, and comfortable. The location is in the best possible spot. But most importantly, the staff was amazing. They were caring, polite and helpful. Especially Daniel was polite, friendly, and very helpful. He made our dinner reservation at a great restaurant and allowed us to eat a wonderful Florentine steak.

Stayed in February 2024

the room we choose was very small, but that was expected because the photos in booking showed exactly the size of the room. this room is perfect for a solo traveler or two if their luggage/bags where small, one large suitcase would be fine, but i would not recommend 2 larger suitcases in this room. we will stay in a bigger room if we luckily stay in Florence in our future holidays.

The location was perfect and was in walking distance to everything. the room was very very clean and very modern. the staff member (Daniel) was very professional, helpful, always has a smile on his face! the hotel main gate is locked all day long and it opens using your room key, although the front desk never disappointed us when we had shopping bags in our hands, they’d open the door from their side remotely.

Stayed in February 2024

We stayed for two nights when visiting Firenze on holiday. The staff was incredibly helpful in all respects at all hours of the day and night (including helping late at night when we accidentally screwed up the code on the safe). The location was excellent -- a short was from the train station and convenient walking distance all around the historical areas of Firenze. We would certainly recommend this for any visitors.

Stayed in February 2024

N/a

Staff and location

Stayed in December 2023

Nothing 👍🏻

Everything was great

Stayed in January 2024

Lovely property, fantastic location.

Stayed in December 2023

We stayed on the room the Mona Lisa was hidden in under the bed for a year! Mind blowing!

Stayed in November 2023

Room felt a bit chilly despite setting the temperature at 23 degrees. We could refill our glass bottle at a cooler at the breakfast room but it would be nice to have water to drink when we get back to our room, instead of having to lug our bottle out for refill.

Location was amazing. very close to train station and easy to walk to everywhere.

Stayed in November 2023

Cleanness and staff

Stayed in November 2023

Rooms are pretty small.

Exceptional design, exploiting the history of the building and its connection to Mona Lisa. Nice breakfast. Close to everything. The staff is very helpful.

Stayed in October 2023

It is on the higher price but you get what you pay for. If you are used to higher end accommodation this hotel is great.

A beautifully renovated artsy hotel with a tribute to the Mona Lisa - 2 blocks from the Duomo! Perfect location for walking everywhere in Florence. Modern and clean - great breakfast too. Staff was friendly and helpful!

Stayed in September 2023