It all started so well. Everything was great until i went back into the old part of the hotel for breakfast. What a joke... The one woman in the very pokey restaurant was rude and dismissive of anyone who couldn't speak italian, huffing and puffing. I asked for some cheese and ham to make a toasted sandwich, she brought this, i asked for bread to go in the toast machine she just shrugged and said none, at that point I left as everyone was looking. Such a shame when the rest of the experience was fabulous.

Room was spot on in new part of hotel very modern clean and quiet.When I found the hotel the reception gentleman couldnt have been more helpful. Fabulous shower and very comfy bed. There was even a little outside terrace, really good air con the room was immaculate. The part of the hotel i stayed in was very secure with double doored keycard entry so ideal for a solo traveller. The old part of the hotel (which is very very difficult to find ... The hotel name on the step mat outside only) is around the corner. There is a fabulous restaurant just outside the hotel (not belonging to them) but you can have your meal watching the gondolas go by and the price was very good. Very central location for everything. I would stay there again but miss out on the breakfast experience athank you in

Stayed in August 2025

Some issues with a/c.

Huge room. Excellent location. Clean.

Stayed in August 2025

Bathroom was tiny & the air conditioner wasn’t working properly.

Was in a good location.

Stayed in August 2025

Interior was a little tired. Pumping music coming from adjacent rooms but that’s not the hotels fault.

Great location and charm

Stayed in August 2025

Bed slightly uncomfortable but fine overall.

Room was comfortable. Staff were excellent- very helpful and so polite and pleasant. Breakfast was excellent. Rooms were well-serviced and clean.

Stayed in August 2025

We were in good health so could walk up the 3 flights of stairs to our room but anyone with a handicap may find it difficult.

The staff serving the inclusive breakfast was wonderful, she made me feel like a queen. The rooms were beautiful, felt like we were really staying in the Venetian Era - but with air conditioning as a bonus

Stayed in August 2025

Lack of a sign that catches the eye

Location is wonderful, staff are friendly, the room is well equipped

Stayed in July 2025

Given the location as expected

Proximity to attractions

Stayed in July 2025

Small room, uncomfortable pillows.

Friendly staff, great location, good breakfast.

Stayed in July 2025

Small room

Great central location

Stayed in June 2025

Was heat wave and air conditioning went out. Hotel was understanding and adjusted our bill.

The location was amazing!

Stayed in June 2025

Location,breakfast,staff

Stayed in June 2025

Some of the decor and fittings were a little tired around the edges.

Great location. Comfortable.Lovelt breakfast. Friendly staff. We saw some negative Google review comments that were not true for us.

Stayed in July 2025

The lift was probably the slowest in Venice and perhaps Italy. Finding the property was not easy as the only sign is on the doorstep of a single door.

The location was excellent and despite the crowds outside it was very quiet. The staff were efficient and helpful. Breakfast was good with a fair range of options and good service. The room was clean and well maintained.

Stayed in July 2025

It had a musty smell and was extremely small. The bathroom got saturated when showering and our room was not like the picture in the booking. Coffee and tea were not provided in rooms.

Proximity to everything was outstanding and it had a traditional Italian aesthetic!

Stayed in July 2025

Too much noise from other rooms. Maybe because of insulation

Friendly staff

Stayed in July 2025

The AC went out the last night

Location

Stayed in June 2025

Very nice breakfast provided. Room Was clean and comfortable.

Stayed in June 2025

Very small room and bed was quite uncomfortable

Great location

Stayed in June 2025

Location of the property is good. Close to commecial areas and also close to S. Maria del Giglio boat station. Note that ferries are a bit slow so coming from the main ferry station near the train station would take about 20mins or so. Expect to see just a door in the corner as the entrance. The only sign you will see of the hotel is on the marble floor in front of the door. The hotel has a manual lift. Ideal for for luggages but not ideal for daily up and don your room as it is quite slow and you need to press it all the way up or down your floor. Room and bathroom are a good size. Venetian theme. Carpet floor really need a good steam cleaning. Breakkast provided is a 3-tier pastry and you can order coffee/juice/tea and forr food: eggs and ham.

Stayed in June 2025

Breakfast could be included in price of stay.

stocked fridge, close to many things

Stayed in June 2025

It seems other Italian hotels follow a policy of not providing tea making facilities. Missed that here, too. Lack of hangers and sockets for chargers etc.

Location. 3 minutes from Santa Maria del Giulio boat dock. Next to an excellent take away with local food and top gelato! Quick check in. Fun lift (not for speed but great for 25kg suitcases!) Long breakfast period with super selection of parties, hot and cold bacon/egg/ham cheese etc.

Stayed in June 2025

The hotel is located in the centre of Venice, very close to Piazza S. Marco

Stayed in June 2025

The beds for the kids weren’t too comfortable- one rock hard and the other very springing (old).

Really friendly staff, great location and an incredible breakfast.

Stayed in June 2025