Some staff was lacking customer service skills

Food, bars, pools beach, view

Stayed in August 2025

Just one thing. The dessert in the main dinner area was not to my liking. They even gave me a triangle birthday cake to my room and it taste terrible.

I love that they have attraction for children. Over all it was a good experience. I would go back there.

Stayed in August 2025

The food for lunch at the outdoor food counters around the pool was not that great for choice or taste. The food from the buffet at the Buccaneer restaurant was also not very great for choice or taste, therefore we decided to order room service for breakfast & dinner for the nights we couldn't get a reservation at the A La Cart restaurants.

The snorkeling around the rocks in the sea around the facility was very good with clear visibility & lots of various sea life to see. The staff were extremely friendly & helpful to any of our requests, and couldn't do enough to ensure we felt welcomed & cared for. The food from the room service was really good & had a great choice of options.

Stayed in August 2025

Check in process was a little too long. Had to wait hours for our room to be ready after checking in.

Entertainment crew was wonderful! Always something fun to do! Food was fantastic. Lots of options! Spa was beautiful.

Stayed in August 2025

Despite booking in advance, I was disappointed by the two hours waiting to check in, which took away from the otherwise enjoyable start to my stay at the hotel.

My stay at Moon Palace Hotel was incredibly satisfying and memorable. From the moment I arrived, the staff made me feel welcome with their warm hospitality and attentive service. The room was spacious, clean, and offered stunning views, while the resort’s amenities—from the variety of pools to the world-class dining options—exceeded my expectations. I especially appreciated the relaxing atmosphere and the beautiful beachfront. The food variety and taste was great . Overall, it was a wonderful experience, and I would gladly return for another stay.

Stayed in August 2025

Huge Property with lots of variety

Stayed in August 2025

The beds.

Food was good. Rooms were good but beds could be better

Stayed in August 2025

The front desk staff at check-in.

The food, and restaurant staff. They were outstanding.

Stayed in August 2025

Beach, kids play room and variety of foods!

Stayed in July 2025

Some of the workers could had been more friendlier

I really enjoyed the different amenities ex: the bar pools, water slide, the dolphin event, musical event, the delicious buffet food was the best. Something to do everyday

Stayed in July 2025

The staff could have been more friendly and welcoming. There was little to no structured parking assistance. Live cooking at the restaurant could have been more entertaining, and the food there could use more flavour and variety. Moreover the food there was too salty. Overall, the food at the hotel was ok/good. However, it was below our expectations. Moreover, the hotel could implement better lighting at various locations at the resort because people like to take pictures and videos of their experience at the resort.

Moon Palace is a beautiful and luxurious hotel. The room service was timely and well presented. The hotel room allotted was comfortable and tidy. There is a wide range of entertaining activities and events to enjoy. The moon palace app was very helpful as it listed out the various entertainment, food as well as the various services/items available at the resort. In general, the ambience was luxurious, and the night entertainment was great.

Stayed in July 2025

Lack of cleaning staff, had to call 3 times

Water sports and food

Stayed in July 2025

The pizza station should have more different varieties eg ackee pizza, oxtail pizza, jerk chicken pizza, shrimp pizza. The the dessert Cafe area need some mini pies pecan, apple, more cheese cake they had toooo much chocolate stuff.

I enjoyed everything, the staff was excellent. I wish the pools where open later than 5pm even up to 7pm no problem if life guard is off dute at 5pm but I would love a night swim. The food was excellent breakfast lunch and dinner was all great, room service was fast and excellent.

Stayed in July 2025

Housekeeping could if cleaned rooms better.

Beautiful the people weee friendly. The food was amazing. Unfortunately, the rooms were not as clean as I expected them to be. I wish house keeping maintained the rooms better. Apart from that we enjoyed our stay.

Stayed in July 2025

I paid for an upgraded room upfront .. was told it was in the older building with no balcony then was sold a Honeymoon suite with VIP. Which was the exact same room I ordered 900 dollars to have cabana I used once . Then was charged for a trip I couldn’t take after hurting my foot they refused to take it off my bill unless I saw a doctor which cost 360 cash . The drinks were watered down make sure you ask for a new bottle opened in your site otherwise you get water

The views were exceptional, the food was very good but overall a couple restaurants had poor quality meats over done the dolphins were amazing a must do. The staff always smiled and very helpful

Stayed in July 2025

Some foods in the main buffet restaurant were often cold. However it had a large cross section of food choices for all dietary needs. The BAND for the Reggae show was way to LOUD, overpowering the singers voice and making both adults n children covering their ears. I did speak to someone on the team n he stated it was the acoustic of the venue n the volume could not be turned down. So I left the show area. Sad.

Lots of food choices. Lots of restaurants. Lots of activities for all ages groups. Cafe open all day n night. Staff all across the board. Very helpful n kind.

Stayed in June 2025

Nothing to report

The property was good central to my location and the facilities and food good

Stayed in June 2025

All facilities in close proximity

It’s central

Stayed in June 2025

While we were extremely satisfied with our overall experience at Moon Palace, we did encounter some issues with our advance reservations for restaurant seating and room decor. Despite making reservations two weeks prior to arrival and sending follow-up messages and phone calls, the arrangements weren't completed as requested. Although the issues were eventually resolved, we were disappointed by the lack of communication regarding the status of our requests. In the future, we would appreciate it if you could proactively communicate with guests if you anticipate any difficulties in fulfilling their requests. This would help manage expectations and improve the overall experience. During our visit to the club, we experienced some technical issues with the sound system, which made it challenging to fully enjoy the music. The sound quality disrupted our experience, and as a result, our time at the club was shorter than we had hoped. We hope that in the future, the sound system can be restored to the quality it was before to ensure that guests can fully enjoy the entertainment at the club.

We recently celebrated a special occasion at Moon Palace, and the concierge team truly went above and beyond to make it unforgettable. Their exceptional service and attention to detail ensured that we felt comfortable and made the most of our time. The food was, as always, delicious, and the entertainment was top-tier. The property itself is stunning, and it's no wonder that Moon Palace has become our home away from home. My Bae enjoyed his birthday! What impresses us most is the consistency of the exceptional service and experience. You're doing something right, and we appreciate it. Keep up the outstanding work – we can't wait to return!

Stayed in June 2025

The food lacked variety for the size

I liked the ambiance. It was relaxing and the food was good

Stayed in May 2025

The elevators needs to be fixed.

I love the location of this property, it has beachfront access, great pools and I love that you can walk the town. We went to the local straw market, local supermarket, we even went into town to eat some good local food.

Stayed in June 2025

The nightly entertainment was subpar to me, it wasnt as exciting as other hotels i have been to.

(i) Location was good, easy to find; (ii) Food was great but it lacked variety; (iii) Pastry was also great but the portions were too large in some instances since most people may want to try it all; (iv) Excellent playroom for small kids, they didnt want to leave at all.

Stayed in June 2025

Beautiful property; helpful, courteous staff; great food options, and lots of activities for adults and kids. Dolphin Cove experience was an added bonus to the offerings. Great!

Stayed in May 2025

Dana from the pier 8 was great

Stayed in May 2025