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Reviews of Hotel New Tsuruta This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

874-0920 Oita, Beppu, Kitahama 1-14-15, Japan

#38 of 75 hotels in Beppu

Guests' Choice

Review Score

Based on 93 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.7

  • Facilities

    7.7

  • Staff

    9.3

  • Value for money

    8.7

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 11, 2024

    9.0
    Nice hotel with view and nice breakfast
    • Leisure trip
    • Family with young children
    • Standard Japanese-Style Room with Beppu Bay View with Bathtub - Non-Smoking - 5F-6F (28㎡)
    • Stayed 1 night
    • Submitted from a mobile device

    Near by have nice restaurants at night and the onsen within walking distance Friendly staffs Yummy breakfast with lots of food Free parking

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Twin Room with Bathtub - Non-Smoking - 6F-7F (28㎡)
    • Stayed 2 nights
    • Submitted from a mobile device

    Even hotel a bit old, but everything in here is exceed our expectations

    Stayed in March 2024

  • Reviewed: February 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room with Bathtub - Non-Smoking - 6F-7F (28㎡)
    • Stayed 2 nights
    • Submitted from a mobile device

    Facilities are old, but well maintained and clean so it's ok for me.

    Great staff, always kind and ready to help. Breakfast is very nice and tasty. Onsen is also good. Location pretty nice for me because it is close to shops and restaurants. Generally speaking very enjoyable 2 day stay.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    9.0
    Thanks for your wonderful efforts!
    • Leisure trip
    • Couple
    • Casual Japanese-Style Room with Beppu Bay View with Shower - Non-Smoking - 3F-5F (28㎡)
    • Stayed 1 night
    • Submitted from a mobile device

    The room was old, but it was still clean and comfy

    The location was excellent and the staff were very nice and you could clearly see they care about the customers and their opinions

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    Spacious room
    • Leisure trip
    • Couple
    • Casual Japanese-Style Room with Beppu Bay View with Shower - Non-Smoking - 3F-5F (28㎡)
    • Stayed 2 nights
    • Submitted from a mobile device

    First time laying on the ground (tatami). Happy that I found extra matrasses in the cupboard

    Spacious room with nice seaview. The onsen and small sauna cabine are very comfortable. Breakfast was okay

    Stayed in January 2024

  • Reviewed: December 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Twin Room with Bathtub - Non-Smoking - 6F-7F (28㎡)
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel a bit old

    Excellent breakfast

    Stayed in December 2023

  • Reviewed: December 7, 2023

    9.0
    Good value for mone
    • Leisure trip
    • Group
    • Twin Room with Bathtub - Non-Smoking - 6F-7F (28㎡)
    • Stayed 2 nights
    • Submitted from a mobile device

    The property exceed my expectation with the price paid. Room is spacious and can open my big luggage easily. Staff is friendly and can speak good English.

    Stayed in December 2023

  • Reviewed: November 16, 2023

    7.0
    Good location!
    • Leisure trip
    • Family with young children
    • Large Japanese-Style Room with Beppu Bay View with Bathtub - Non-Smoking - (55㎡)
    • Stayed 2 nights
    • Submitted from a mobile device

    Value for money- well no! The facility is old and had lots of dust on walls and roof. No English speaking staff (but that is normal in japan). Just outside a busy street so lots of traffic.

    Location in walking distance from Beppu station. Nice view from the room. The traditional japanese room was nice (and big!) and a great experience but I think you can get the same for less money somewhere else. The bath was nice and fresh. Lots to choose from at breakfast and spacious rooms.

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    Good choice to experience Japanese style hospitality
    • Leisure trip
    • Group
    • Economy Japanese-Style Room with Shared Bathroom - Non-Smoking - 3F-4F (28㎡)
    • Stayed 1 night
    • Submitted from a mobile device

    The shower area at the onsen was flooded with water which wasn’t a pleasant experience but the rest was good.

    Japanese style room, location and breakfast.

    Stayed in November 2023

  • Reviewed: November 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Casual Japanese-Style Room with Beppu Bay View with Shower - Non-Smoking - 3F-5F (28㎡)
    • Stayed 1 night

    Walls and building are a bit old.

    The hotel is very well placed within the city, close to the train station and the city center. The natural hotspring onsen in the hotel is great with an amazing view on Beppu bay and opens early so that you can enjoy the view of the rising sun. The staff was very nice and friendly. Very good food at breakfast.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room with Bathtub - Non-Smoking - 6F-7F (28㎡)
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff are very friendly and helpful.

    Stayed in November 2023

  • Reviewed: November 5, 2023

    9.0
    Excellent natural onsen!!
    • Leisure trip
    • Solo traveler
    • Economy Japanese-Style Room with Bathtub - Non-Smoking - 3F-5F (28㎡)
    • Stayed 2 nights
    • Submitted from a mobile device

    Location, excellent natural onsen, great breakfast, sea view room

    Stayed in November 2023

  • Reviewed: November 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Casual Japanese-Style Room with Beppu Bay View with Shower - Non-Smoking - 3F-5F (28㎡)
    • Stayed 1 night

    good breakfast, the young gentleman at front desk is super helpful when we asked for Onsen recommendation. very impress and very happy stay.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Japanese-Style Room with Beppu Bay View with Bathtub - Non-Smoking - 5F-6F (28㎡)
    • Stayed 2 nights

    Breakfast buffet was quite simple

    Good view from the hotel room. Walking distance from Beppu station.

    Stayed in September 2023

  • Reviewed: October 19, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Economy Japanese-Style Room with Bathtub - Non-Smoking - 3F-5F (28㎡)
    • Stayed 2 nights
    • Submitted from a mobile device

    Room a little musty. Futon were quite hard. I like futon normally but these were particularly hard.

    Great location. Nice onsen.

    Stayed in September 2023

  • Reviewed: October 5, 2023

    9.0
    Enjoyed everything including buffet style breakfast and the hot spring
    • Leisure trip
    • Family with young children
    • Economy Japanese-Style Room with Bathtub - Non-Smoking - 3F-5F (28㎡)
    • Stayed 4 nights
    • Submitted from a mobile device

    Great value hotel with friendly reception staff who always willing to help. The room was clean, quiet and comfortable. Definitely recommended.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    9.0
    Very good value hotel. Especially for budget travellers.
    • Leisure trip
    • Solo traveler
    • Economy Japanese-Style Room with Bathtub - Non-Smoking - 3F-5F (28㎡)
    • Stayed 2 nights

    Room and facilities can look a bit aged, but nevertheless it is still clean and neat.

    Breakfast spread is large and plenty of variety. Most important it is tasty/ The hotel location is not far from train station and many rooms have sea view. Onsen is on high floor and great for relaxation. Very value for money.

    Stayed in August 2023

  • Reviewed: September 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • large Japanese-Style Room with Shared Bathroom - Non-Smoking - (50㎡)
    • Stayed 2 nights
    • Submitted from a mobile device

    None.

    Location is good with decent free carparks available, and many eateries within walking distance. Onsen is good. Our tatami room sleeps 5 comfortably. Breakfast has good selection of local delicacies.

    Stayed in August 2023

  • Reviewed: April 4, 2023

    8.0
    cozy Onsen warm heart staff with a good view room
    • Leisure trip
    • Group
    • Standard Japanese-Style Room with Beppu Bay View with Bathtub - Non-Smoking - 5F-6F (28㎡)
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    I heart Onsen in this hotel clean nice cozy with a view, I love staff warm welcome and the enthusiasm to service, location, breakfast everything

    Stayed in March 2023

  • Reviewed: February 9, 2023

    8.0
    Onsen under renovation
    • Leisure trip
    • Family with young children
    • Japanese-Style Deluxe Room with Beppu Bay View - Hot Spring Not Available -
    • Stayed 1 night
    • Submitted from a mobile device

    Onsen is under reconstruction so they gave a voucher to use public onsen nearby. Check in time is 5.00pm (so late) and check out time is 9.00am (too early)

    Good location and clean. 10 mins walk from JR station. Sea view.

    Stayed in January 2023

  • Reviewed: February 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Japanese-Style Room with Beppu Bay View with Bathtub - Non-Smoking - 5F-6F (28㎡)
    • Stayed 2 nights
    • Submitted from a mobile device

    It’s quite old and run down

    Friendly stuffs Reasonable price Convenient location

    Stayed in January 2023

  • Reviewed: January 25, 2023

    8.0
    fantastic stay. really felt good staying there apart from the cold hallways. place could need some refreshing but I thin
    • Leisure trip
    • Couple
    • Japanese-Style Deluxe Room with Beppu Bay View - Hot Spring Not Available -
    • Stayed 1 night
    • Submitted from a mobile device

    unfortunately the on-site onsen facilities were under renovation but we went to the local onsen which was provided by hotel. super nice. hotel was a bit cold in the hallways but room was super nice!

    staff was SUPER nice, very helpful and really accommodated to our needs. they even were helpful with keeping our luggage after we checked out so we could go sightseeing before we went home! super work girls and guys!

    Stayed in January 2023

  • Reviewed: December 27, 2022

    8.0
    Hotel room is very big but rather old. Location is good.
    • Leisure trip
    • Family with young children
    • Large Japanese-Style Room with Beppu Bay View with Bathtub - Non-Smoking - (55㎡)
    • Stayed 1 night

    The hotel room seem a little bit old. The email answer from hotel is very late.

    The room is very big.

    Stayed in December 2022

  • Reviewed: December 13, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Casual Japanese-Style Room with Beppu Bay View with Shower - Non-Smoking - 3F-5F (28㎡)
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel is pretty old. Breakfast is so so.

    Great location, close to Beppu Hells buses & airport bus. Many shops close by & about 5 mins to the train station. Room is spacious

    Stayed in December 2022

Showing 1 - 25

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