We requested a late check-out at check-in due to our late arrival, but it wasn't communicated well. The next day, the reception called to ask us to leave before the agreed upon 1:00pm late check-out as well as Housekeeping knocking vigorously shortly after. The view of the landmark we paid for was blocked by dirty windows. Construction in the vicinity is causing congestion in the drop-off/pick-up lobby areas.

We've previously stayed at Berjaya Times Square Hotel and it's the location that keeps us coming back. Our reservation was for the Premier Club Suite and we asked for a room that had a view of the newly constructed Merdeka 118. We stayed on two separate occassions on this trip. During our first stay we only had the KL tower and the Twin Towers view, but on our second stay we had all three of the well-known landmarks. The sight was breathtaking. At the Club lounge, Shipon was very helpful and friendly. He convinced us to try their vegan selection, and he was right. They were scrumptious. Sarah at the Front Desk was both friendly and helpful in assisting with check-in. We are thankful that the hotel let us store our luggage for a few nights while we went out to Penang.

Stayed in August 2025

The toilet at the lobby area..need it to upgrading

I like when the manager upgrades my room Thank u very much...we love it

Stayed in August 2025

Breakfast area very crowded and limited options

Nice property and excellent location

Stayed in August 2025

No conment

Stayed in August 2025

Staff, they dont have experience, specially recieption.

Location, mall, themepark, etc

Stayed in August 2025

None.

Location and breakfast were awesome.

Stayed in August 2025

To have more varieties for breakfast.

Was glad that again I was upgraded to a premier room for my 2nd visit there.

Stayed in August 2025

The warm welcome on arrival set the tone for the rest of our stay. The staff could not be more helpful and polite. The rooms were large and the beds were very comfortable. One of the best hotel breakfasts I have ever had too! The kids loved the pools and the location was great for shopping and food markets.

Stayed in July 2025

Only I felt some of the staff at the breakfast buffet could be friendlier, the ones at the entrance were friendly and welcoming but the ones clearing the plates could be more smiley.

Majority of the staff were very friendly and helpful, even when I got locked out of my room by some fault of the keycard.

Stayed in June 2025

It take time to check in

Nice hotel connecting with shopping Center and Train Station, restaurant and caffès

Stayed in July 2025

Rooms are dated and not 5-star standard. Breakfast buffet has limited western options. Butter and jam is only handed out on request. No bread options other than croissants and toast.

Great location. Many food options close by. Directly connected to KL Monorail.

Stayed in August 2025

The convenience of having a mall at your doorstep.

Stayed in July 2025

The air conditioning was not cold enough due to heat thefore needs upgrading

It was massive

Stayed in July 2025

Unable to use the facilities whilst waiting for the room to be ready

Location

Stayed in July 2025

Every thing was great.

The hotel was very nice location, clean, staff and services. The staff were very kind and help full, I like this hotel and I will stay in it my next visit.

Stayed in July 2025

Waiting for egg counter too much

Stayed in June 2025

No smart TV

Location

Stayed in July 2025

Nothing

Room size was huge!

Stayed in July 2025

The location is perfect. Walking distance to the shopping area and lotsa chinese food places nearby.

Stayed in July 2025

Vegetarian breakfast may not be appreciated by all, with the exception of the vegetarians. Breakfast area was always very crowded. No vegan cheese, or vegan yoghurt in the breakfast buffet.

Our family room was exceptional. Great location. Easy access to the adjoining mall and monorail. Free minibar that’s restocked daily. Brilliant, helpful and friendly service from both concierges, Raja and Joginder.

Stayed in June 2025

Nothing

every thing was good

Stayed in July 2025

Nothing really

Really good location. Nice staff and large rooms

Stayed in July 2025

Beds were very hard and uncomfortable in general. Bathrooms needed some updating.

Rooms were huge and just what we needed. Attached to giant mall which was amazing and we spent a lot of time there. Lots of fun. Rooms were a bit tired - need some updating - especially the bathrooms.

Stayed in July 2025

Bed was very hard and pillows were too big. Guest services were great and bought us different pillows

Location was excellent, family friendly, very friendly and helpful staff. Easy walking distance to jalan alor and hop on hop off bus. Great buffet breakfast.

Stayed in July 2025